Beae Landing Page Builder

Dear Chris, I am Cass Harper - Customer Success Manager at Beae. I hope this email find you well. We are truly sorry for any inconvenience you faced while using our app. At Beae, we always strive to deliver the best experience, and we regret not meeting your expectations in this instance. I’d like to clarify that Beae provides a built-in feature to completely remove all residual code after uninstallation. This option has been available for a long time under Settings > Advanced > Remove All Beae Code. It's sad that you did not contact our 24/7 Live chat support team when you had the issue because we could assist you to remove Beae files after uninstalling our app. We understand how frustrating this might have been for you. I truly hope that you can give us another opportunity to check and remove all codes from Beae out of your store for you, please get back to us via live chat 24/7 or respond to my email. Thank you for sharing your feedback—it helps us improve every day. We are committed to providing you with the best possible service. I look forward to hearing back from you soon. Best regards, Cass Harper Customer Success Manager | Beae

Dear Squadafum, This is Cass Harper, Customer Support Manager at Beae. First and foremost, I want to extend my sincerest apologies for the inconvenience you have encountered while using our platform and for the support that did not meet your expectations recently. Clearly, we have not achieved the high standards of service quality and effectiveness that you rightly expect from us. We are continuously striving to improve our product and sometimes, unforeseen glitches occur during development. We are extremely grateful for your valuable feedback on the issues you have experienced, which helps us quickly resolve them and enhance the quality of our product. We are fully aware of the technical issues you have pointed out related to saving functions and design settings across different devices. Our team has been actively investigating and addressing these issues to improve your experience. Regarding your interaction with our support team, specifically with Dominique, I apologize for the inconvenience. Dominique has made efforts to find a solution, but due to a lack of full understanding of the new version, her response may not have been adequate. We are reviewing our training processes to ensure that all team members are well-equipped to handle such urgent concerns. As a manager, I am truly sorry that I was not available to oversee your support on that day. Please allow us the opportunity to make amends and improve. We value each piece of feedback as it continually helps us to improve. I hope you will give us a chance to restore your faith in our service. Rest assured that I and my team will always be ready to assist you, and we consider our success tied directly to your success with Beae. Thank you for your understanding and patience. We are committed to providing you with a better experience in the future. Sincerely, Cass Harper | Customer Support Manager

Hi there, It’s Anthony, the manager of technology expert team. Hope you are going well! First of all I feel so sorry when you have not really good experience while using the app. Secondly, i would like to show you some information, hope you understand. About the feature of Pop-up close button, in development process we had a lot of idea but finally to make the editor look scientific, from that it’s easy for no-code customers to use the app, we have filtered functions that customers use the most to show. For customers that need support in high level, we have the development team behind customer service always willing to help. It has been proven through customer’s sharing. Our support team is available 24/7 to help you out. We sent you the collaboration request to support to ensure the best support, in a way that seems to make you unsatisfied. Once again, we always feel sorry for any unhappiness that customers go through and always be there to support! BR Anthony