BeProfit ‑ Profit Analytics
Boost Profits with Real-Time Analytics, Insights and P&L
Rating
4.5
feedback
192
chart
#424
All reviews
Review RSS Feed
Feb. 3, 2025
I had a terrible experience with this app. I requested a refund on the same day that the services were due to renew, as we no longer needed them. To my surprise, the refund was rudely declined. When I asked why, I was told it was because of their "policy." However, after reviewing their terms and conditions carefully, I could find no mention of a no-refund policy. It seems like they simply make up policies on the spot to avoid giving refunds. I find it incredibly frustrating and unprofessional that they declined my request without providing clear justification or referencing their actual policies. Transparency is key, and this app lacks that completely. I will not be using their services again, and I highly recommend others to be cautious before committing to anything with this company.
Thank you for taking the time to share your experience. I sincerely apologize for the frustration you encountered and for the lack of clarity regarding our refund policy. Your feedback has been invaluable. After discussions with our team, we've reviewed and updated our policies to ensure they're clearly communicated in our terms and conditions. The situation you described doesn't reflect the level of service and transparency we aim to provide. We would welcome the opportunity to make this right. If you're open to it, I'd like to connect you with our onboarding specialist to discuss your specific situation and explore options that might better meet your needs. We're constantly learning and improving based on customer feedback like yours. Please feel free to reach out to us directly at [email protected] if you'd like to discuss this further. Again, we apologize for your experience and appreciate your honest feedback.
June 22, 2025
I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message
Thank you for the review and sorry for the bad experience. BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to hear what is not working for you and help you set up your account to understand you profitability. Please contact our support and ask to setup a call with us.
July 31, 2024
The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.
Thank you for the review and sorry for the bad service. BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to discuss your needs and challenges, and going back to giving great service. Our App is still one of the leading in the industry and with the acquisition we plan to make it even better. Please contact our support and ask to setup a call with us.
April 17, 2024
At one point I was on a paid plan under $30 a month, but realized I could do what I needed on the free plan (the paid plan didn't offer much value for what I needed to do, just simple tracking of expenses). Now without warning the free plan is gone and the entry level plan is now $49 a month, but for what I'm not sure. Now I'm locked out of accessing reports of my expenses unless I pay. It's time to delete this app and say goodbye. I can track expense on my own since I"m such a small business. I might check out trueprofit as mentioned in another app.
Thank you for your feedback and for being a valued user of BeProfit with Daily Ritual Boutique. We understand your concerns about the transition from our free plan to a paid plan. Our goal is always to provide the best possible value to our users. Our support team has reached out to you via email to discuss your case and find a solution that suits your needs. We hope this helps, and we look forward to continuing to support you.
March 28, 2024
Auch für uns als Deutsche Firma ist die App sehr gewinnbringend. Der Kundensupport ist sher hochwertig und hilft einem sehr
April 2, 2024
Super Bad Experience. Staff super slow to respond. I get one response a day.... On March 7th I noticed Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate They said they have escalated but its been a week and half for it to get here. Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.
Hi PuppyPad, Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Our goal is to provide timely and effective support to all our users, and we regret that we did not meet your expectations in this case. We understand how critical accurate data is for your business, and we are deeply sorry for the delays and issues you've encountered. Our team has been working diligently to resolve your issue, but we acknowledge that our efforts fell short. Please know that we take your feedback seriously and are committed to improving our response times and support processes. If there's anything more we can do to assist you during this transition, please let us know. We value your long-term partnership with BeProfit and are here to support you in any way we can.
Jan. 29, 2024
I've been using BeProfit for the last few months and it has just made everything so much easier. It's super comprehensive and easy to navigate and the team has been really supportive too. I definitely recommend it!
Thanks so much for recommending us. We're happy to hear you're finding the app useful and easy to navigate. Cheers :)
Jan. 28, 2024
Before BeProfit, it was really hard to track every single cost down to the last detail. This app really saves you a lot of time and lifts a huge weight of your shoulders. You can see your actual profit in real time as well as on every single order. This gives you the intel you need to make executive business decisions in order to scale correctly.
Your review totally made our day! We're so glad to hear how BeProfit has been a game-changer for you, making it easier to track costs and profits. Here's to scaling new heights together!
Jan. 10, 2024
Top geholpen!
We're happy to hear you're enjoying your experience with BeProfit. Thanks for the review!
Jan. 9, 2024
Great service, great product!
Thanks for your review! It's great to hear you’re loving both our service and product! We're here to make sure your experience keeps getting better and better.
Dec. 21, 2023
A must for every small brand owner. The customer support team is amazing!
Thank you so much for your review! We're happy to hear that our customer support team could make a positive impact. Your feedback means a lot to us!
Dec. 15, 2023
Recommended for any online store / business owner that wants to get a really good and accurate grasp on how their stores are doing. It's also extremely helpful for optimising profit margin and other relevant metrics
Thank you for sharing your experience, your feedback is valuable to us! We’re glad to hear that our solution has helped you better understand your store’s performance and optimize your profit margin. Happy profit-optimizing :)
Nov. 23, 2023
I just wish I had found this years ago! Really great software, that gives in-depth details of all of your business expenses and spends. eCommerce businesses have a huge amount of expenses and hidden costs. Its always been a challenge for us but BeProif solves that without spending hours on spreadsheets. Aside from the App itself, the support is fantastic. I had an issue. Sent a message to the team and it was picked up and sorted the same day. Highly recommend.
Thank you for your great review! We're so happy that BeProfit has made managing your business finances easier. We appreciate your recommendation and are here to assist whenever you need us!
Nov. 15, 2023
Intuitive app, it helps to better understand the metrics of your business. Hope to have a higher stability in the future, but it worth the investment.
Thanks for your review! We're glad you find the app intuitive and helpful for understanding your business metrics. We're definitely on it to improve stability. Your input and support are super valuable to us!
Nov. 9, 2023
I have been using BeProfit for about a month now, and so far it's VERY good. It tracks my expenses accurately. As I have a couple of complicated expenses to track, which increase when the amounts of products ordered increase, I haven't been able to find a similar app that offers this feature this well. Tracking your accurate profits (taxes, fullfilment, handling etc.) is crucial and this app does exactly that.
We're super excited to hear that BeProfit is hitting the mark for you, especially with those complicated expenses. Thanks for sharing your experience, and we're here to keep making things even better for you!
Aug. 10, 2023
We have been using BeProfit for 3-4 months now and it's been a great experience so far. We've been able to use this tool to identify several areas where we could quickly improve our margin that otherwise would have been difficult to identify. Their team is also incredibly helpful and quick to respond to questions and feedback. They have already made several improvements to their platform based on feedback our team has had. They are always open to our thoughts on their platform and honest about what might be out of their immediate scope. I can't recommend BeProfit enough and am looking forward to continuing to use their platform and work with their team.
Thanks so much for your detailed feedback! It's great to hear that BeProfit has been instrumental in improving your margins and identifying key areas for growth. Your recommendation means a lot to us :)
Aug. 1, 2023
Super robust dashboard, team is responsive and takes feedback seriously and can execute with speed. Highly recommend for anyone serious getting their KPIs dialed and monitoring the health of the business.
Thank you for your amazing review! We're thrilled to hear that you find our dashboard robust and our team responsive. We're here if you need anything, happy optimizing :)
July 31, 2023
BeProfit has transformed the way we manage our online store's finances and has become an indispensable asset for our business growth. It really impressed me with its seamless onboarding process and user-friendly interface. I can now quickly access real-time data on sales, expenses, and profit margins. No more manual calculations or time-consuming spreadsheets - BeProfit does it all with ease - we are now better equipped to make data-driven choices that maximize our revenue and profitability. In addition to its exceptional features, the customer support team at BeProfit has been nothing short of outstanding. They are prompt, knowledgeable, and always ready to assist with any queries or technical issues, making my experience with the platform even more rewarding.
Wow, your review has truly made our day! It's amazing to hear how BeProfit has become a key part of your business growth. Knowing that our solution is helping you make data-driven decisions is exactly what we strive for. We're here to continue providing you with the best experience and support for your ongoing success!