BeProfit ‑ Profit Analytics
Real-time analytics software for multichannel brands
Rating
4.4
feedback
195
chart
#434
All reviews
Review RSS Feed
March 9, 2025
BeProfit has completely transformed how I track and understand my business profits! Before using this app, I struggled to get a clear picture of my true earnings after expenses, ad spending, and fees. Now, everything is presented in an intuitive dashboard, making it easy to see my real profit margins, most profitable products, and where I need to optimize. One of the best features is the ability to break down costs and revenue streams in real-time, allowing me to make data-driven decisions with confidence.
Thank you for the review. Looking forward to continue and help you discover more ways to unlock growth and profitability.
Feb. 10, 2025
This is not a trustworthy company. I installed this app via Shopify, but never initiated a free trial. Instead, I emailed back and forth with their support and they agreed to give me a much longer 45 day trial. This was not through shopify, but through the app developer directly. They NEVER stated they would begin charging me automatically after the 45 days were over. I have the full email thread as evidence. There is no gray area here. They never stated this. I did not realize they were charging me ($449 per month!) for 2 months. When I realized 4 days after the 2nd charge, I contacted them. They refused to refund me. They said the charge was processed through Shopify and they could not do anything. Howeve, this was abolutely not true. I contacted Shopify support and they confirmed the the charges were NOT processed through Shopify. I again contacted this developer and they again refused to do anything about this. I never provided credit card information directly to this developer. NEVER. This means the app developer utilized credit card info from Shopify to illegally charge me directly. I have informed American Express and they will be investigating. I also plan to escalate this issue with Shopify. Shopify should not allow app developers to leverage credit card information from Shopify to charge separately. This should be illegal. Let's hope a company this shady is not allowed to continue providing services for Shopify.
We’re sorry to hear about your experience and appreciate the opportunity to clarify the situation. We extended your free trial to 45 days—well beyond the standard trial period—to give you additional time to evaluate the platform. As with all trials, the subscription automatically begins at the end of the trial unless canceled beforehand. This information was clearly displayed on the payment confirmation page when activating the extended trial, including the exact date and amount of the upcoming charge. Regarding the billing, all charges were processed through Shopify as part of your app subscription. We (or any other Shopify vendor) do not have direct access to or control over billing outside of Shopify’s system, nor do we store or process payment details independently. Shopify handles all app charges via their platform, and any concerns regarding billing can be further verified through Shopify Support. While we were unable to process a refund, we offered to credit your payments toward a future plan and provide an additional two free months when you're ready to move forward. We understand this may not have been the resolution you were hoping for, but we stand by our policies and remain open to working with you in the future should you decide to continue using BeProfit. If you have any further questions, feel free to reach out.
Feb. 3, 2025
I had a terrible experience with this app. I requested a refund on the same day that the services were due to renew, as we no longer needed them. To my surprise, the refund was rudely declined. When I asked why, I was told it was because of their "policy." However, after reviewing their terms and conditions carefully, I could find no mention of a no-refund policy. It seems like they simply make up policies on the spot to avoid giving refunds. I find it incredibly frustrating and unprofessional that they declined my request without providing clear justification or referencing their actual policies. Transparency is key, and this app lacks that completely. I will not be using their services again, and I highly recommend others to be cautious before committing to anything with this company.
Thank you for taking the time to share your experience. I sincerely apologize for the frustration you encountered and for the lack of clarity regarding our refund policy. Your feedback has been invaluable. After discussions with our team, we've reviewed and updated our policies to ensure they're clearly communicated in our terms and conditions. The situation you described doesn't reflect the level of service and transparency we aim to provide. We would welcome the opportunity to make this right. If you're open to it, I'd like to connect you with our onboarding specialist to discuss your specific situation and explore options that might better meet your needs. We're constantly learning and improving based on customer feedback like yours. Please feel free to reach out to us directly at [email protected] if you'd like to discuss this further. Again, we apologize for your experience and appreciate your honest feedback.
June 22, 2025
I never bother leaving reviews but this was an exceptionally bad experience. I have some issues with the app itself, doesn't work well and missing some basic features but what was the worst was the support. Took days to answer and then the answer was a sentence or two, lazy, didn't answer my questions at all. Just seemed like someone responding to the requests in their lunch break and didn't really care if it helped. It was clear they didn't even read my message
Thank you for the review and sorry for the bad experience. BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to hear what is not working for you and help you set up your account to understand you profitability. Please contact our support and ask to setup a call with us.
July 31, 2024
The app is great, and the support was great, but now they only have bot chats, and they don't respond to their emails anymore either. We have waited 2 weeks for responses, and as a business, these things are important to fix. We are also on the highest plan, and not having an account manager that we can reach out to is just dumb. It's a sign that the app is dying.
Thank you for the review and sorry for the bad service. BeProfit was recently acquired by Viably and we are now relaunching all services including support. Would love to go on a call to discuss your needs and challenges, and going back to giving great service. Our App is still one of the leading in the industry and with the acquisition we plan to make it even better. Please contact our support and ask to setup a call with us.
April 15, 2024
March 28, 2024
Auch für uns als Deutsche Firma ist die App sehr gewinnbringend. Der Kundensupport ist sher hochwertig und hilft einem sehr
April 2, 2024
Super Bad Experience. Staff super slow to respond. I get one response a day.... On March 7th I noticed Theres a huge issue where my products are not appearing therefore I cant add costs. All my data is skewed and inaccurate They said they have escalated but its been a week and half for it to get here. Update 24th March. Still no fix. If something happens to your account they are very slow to fix. AVOID AT ALL COSTS Update 2nd April. They told me they can't fix this problem for me. Now I have to migrate to a new app and will lose alot of my data.
Hi PuppyPad, Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you've experienced. Our goal is to provide timely and effective support to all our users, and we regret that we did not meet your expectations in this case. We understand how critical accurate data is for your business, and we are deeply sorry for the delays and issues you've encountered. Our team has been working diligently to resolve your issue, but we acknowledge that our efforts fell short. Please know that we take your feedback seriously and are committed to improving our response times and support processes. If there's anything more we can do to assist you during this transition, please let us know. We value your long-term partnership with BeProfit and are here to support you in any way we can.
March 3, 2024
This app works very well. It allows you to track all your profits and losses from TikTok ads to Facebook ads, while also calculating all the fees from Shopify in a straightforward manner. The reason I am giving this app 4 stars is due to its pricing. For small businesses, the monthly cost may be prohibitive.
Hi Timberssonic, Thank you for your positive feedback and for highlighting the features of BeProfit that you find valuable. We're glad to hear that our app helps you track profits and losses across different platforms and fees straightforwardly. We understand your concern about the pricing for small businesses. Our team is always looking for ways to provide the best value for all our users, and your feedback is invaluable in helping us improve. If you have any specific suggestions or additional feedback, please don't hesitate to reach out to us. Thank you for using BeProfit, and we look forward to continuing to support your business.
Jan. 29, 2024
I've been using BeProfit for the last few months and it has just made everything so much easier. It's super comprehensive and easy to navigate and the team has been really supportive too. I definitely recommend it!
Thanks so much for recommending us. We're happy to hear you're finding the app useful and easy to navigate. Cheers :)
Jan. 28, 2024
Before BeProfit, it was really hard to track every single cost down to the last detail. This app really saves you a lot of time and lifts a huge weight of your shoulders. You can see your actual profit in real time as well as on every single order. This gives you the intel you need to make executive business decisions in order to scale correctly.
Your review totally made our day! We're so glad to hear how BeProfit has been a game-changer for you, making it easier to track costs and profits. Here's to scaling new heights together!
Jan. 10, 2024
Top geholpen!
We're happy to hear you're enjoying your experience with BeProfit. Thanks for the review!
Jan. 9, 2024
Great service, great product!
Thanks for your review! It's great to hear you’re loving both our service and product! We're here to make sure your experience keeps getting better and better.
Dec. 21, 2023
A must for every small brand owner. The customer support team is amazing!
Thank you so much for your review! We're happy to hear that our customer support team could make a positive impact. Your feedback means a lot to us!
Dec. 15, 2023
Recommended for any online store / business owner that wants to get a really good and accurate grasp on how their stores are doing. It's also extremely helpful for optimising profit margin and other relevant metrics
Thank you for sharing your experience, your feedback is valuable to us! We’re glad to hear that our solution has helped you better understand your store’s performance and optimize your profit margin. Happy profit-optimizing :)
Nov. 23, 2023
I just wish I had found this years ago! Really great software, that gives in-depth details of all of your business expenses and spends. eCommerce businesses have a huge amount of expenses and hidden costs. Its always been a challenge for us but BeProif solves that without spending hours on spreadsheets. Aside from the App itself, the support is fantastic. I had an issue. Sent a message to the team and it was picked up and sorted the same day. Highly recommend.
Thank you for your great review! We're so happy that BeProfit has made managing your business finances easier. We appreciate your recommendation and are here to assist whenever you need us!
Nov. 15, 2023
Intuitive app, it helps to better understand the metrics of your business. Hope to have a higher stability in the future, but it worth the investment.
Thanks for your review! We're glad you find the app intuitive and helpful for understanding your business metrics. We're definitely on it to improve stability. Your input and support are super valuable to us!
Nov. 9, 2023
I have been using BeProfit for about a month now, and so far it's VERY good. It tracks my expenses accurately. As I have a couple of complicated expenses to track, which increase when the amounts of products ordered increase, I haven't been able to find a similar app that offers this feature this well. Tracking your accurate profits (taxes, fullfilment, handling etc.) is crucial and this app does exactly that.
We're super excited to hear that BeProfit is hitting the mark for you, especially with those complicated expenses. Thanks for sharing your experience, and we're here to keep making things even better for you!