Mergify: Merge, Combine Orders
Merge & combine orders to save on shipping costs
Rating
3.9
feedback
32
chart
#711
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
3%
-
Less than a month
50%
-
Less than a year
31%
-
More than a year
6%
Reviews Summary
The reviews for the Mergify app are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to merge orders seamlessly, set up personalized rules for merging, reduce shipping costs significantly, and tailor the merging process to unique needs. Users appreciate features like recalculating shipping costs, refunding unused amounts, and the efficiency in order management. However, negative feedback revolves around issues with customer support, changes in the free plan terms without notice, and problems with order merging leading to restocking and overselling.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2025
There are frequent issues, and it’s unfortunate that customer service hasn’t replied.
April 8, 2025
I've had 0 help with my issue. it did not auto refund any orders and after reaching out a dozen times for a month i have had no help. Avoid at all costs (Reached out after review but still have no solved my issue what so ever, they REFUSE to help, no one will ever help you with this app)
We’re truly sorry for the issues you’ve experienced and the delay in resolving them. We'll make sure we give a clearer timeline for resolving this issue. Our team is gathering data and working on a fix for your problem. Your satisfaction is important to us, and we appreciate the chance to make this right. We hope we can earn back your trust soon.
Dec. 11, 2024
Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.
Thank you for highlighting this feature! 🌟 Keeping your analytics up-to-date while streamlining operations is what we strive for. If you ever have questions or suggestions, feel free to reach out—we’re here to support you every step of the way! 📊✨
Dec. 11, 2024
Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.
Thank you for highlighting Mergify’s personalized rules feature! 🌟 Reducing manual effort while maintaining efficiency is what we strive for. If you ever need help setting up new rules or optimizing your workflow, don't hesitate to reach out. We're here to ensure your experience is top-notch! 🚛💡
Dec. 8, 2024
The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.
Thank you for your kind words! 😊 We're so glad to hear that you're loving the merging suggestions feature! If you ever have questions or ideas for improvement, we're just a message away. Happy merging! 🚀✨
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