Mergify: Merge, Combine Orders
Merge & combine orders to save on shipping costs
Rating
3.5
feedback
21
chart
#1,185
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
0%
-
Less than a month
19%
-
Less than a year
62%
-
More than a year
14%
Reviews Summary
The reviews for the Mergify app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of merging orders, the app's ability to streamline operations, and the valuable insights it provides. Users appreciate features like recalculating shipping costs and refunding unused amounts. However, negative themes include issues with customer support, changes to the free plan without notice, and problems with order merging leading to restocked items and overselling. Some users found the app to be more trouble than it's worth due to these issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 14, 2024
Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature
July 11, 2024
Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.
May 31, 2024
The ease of merging orders is incredible. the process is seamless. recommend!
May 27, 2024
⭐⭐⭐⭐⭐ Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!
May 23, 2024
⭐⭐⭐⭐⭐ Amazing! This provides valuable insights into Mergify capabilities. The ease of use and reassurance it offers are remarkable.
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