All reviews

Rating Breakdown

  • 5
    73% (22 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    7% (2 ratings)
  • 1
    17% (5 ratings)
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5 / 5 Share

Dec. 11, 2024

Merged orders won’t disrupt your inventory or sales reports, ensuring that your analytics stay accurate and up-to-date.

Using app

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Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

Set up personalized rules to automatically merge orders based on criteria like shipping address, item type, or order value. This minimizes manual effort and ensures efficiency.

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 8, 2024

The merging suggestions feature is fantastic! Mergify automatically suggests orders to combine, and I can customize the process to suit our needs.

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 8, 2024

Mergify has helped us reduce shipping costs significantly by merging orders. We love that we can manually select which orders to combine or automate the process with custom rules. It’s a huge time-saver and allows us to pass on savings to our customers.

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Tailor Mergify’s merging process to suit your unique needs and preferences.Mergify helps you create a more efficient workflow while keeping your customers happy with faster, consolidated shipments and lower shipping costs.

Using app

2 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Merging orders won’t affect your inventory or sales data, so your business continues to run smoothly.

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 6, 2024

Recalculate shipping costs according to your store’s rates and refund any unused shipping fees, ensuring that you only pay for what you need.

Using app

2 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

Tailor Mergify’s merging process to suit your unique needs and preferences.

Using app

1 day

Total reviews

5

Average rating

4.8

5 / 5 Share

Dec. 5, 2024

Set up customizable rules to automatically merge orders as they come in. No need to worry about manually managing every order.

Using app

1 day

Total reviews

5

Average rating

4.8

1 / 5 Share

Sept. 14, 2024

Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature

Using app

16 days

Total reviews

20

Average rating

1.6

1 / 5 Share

July 11, 2024

Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.

Using app

8 months

Total reviews

1

Average rating

1.0

5 / 5 Share

May 31, 2024

The ease of merging orders is incredible. the process is seamless. recommend!

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 27, 2024

⭐⭐⭐⭐⭐ Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!

Using app

8 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 23, 2024

⭐⭐⭐⭐⭐ Amazing! This provides valuable insights into Mergify capabilities. The ease of use and reassurance it offers are remarkable.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2024

⭐⭐⭐⭐⭐ Great job! This really highlights how Mergify can revolutionize order management. The features are impressive, and the peace of mind it offers is invaluable.

Store

blisst

Using app

11 days

Total reviews

10

Average rating

5.0

2 / 5 Share

May 16, 2024

App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.

Using app

Over 1 year

Total reviews

3

Average rating

4.0

Developer Reply

Hi Thanks for your feedback. We're happy Mergify works well. I'm sorry for the poor support experience. We're answering merchant questions, helping them set up Mergify for their stores, and adding features per their request. We always try to be better.

5 / 5 Share

May 4, 2024

Mergify features, like recalculating shipping costs and refunding unused amounts, make it stand out. This content captures Mergify value perfectly. I recommended!

Using app

3 months

Total reviews

16

Average rating

4.9

1 / 5 Share

April 7, 2024

Deceptive "Free" Plan is More Like a Limited Trial I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store. However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase. Here's why I'm leaving a 1-star review and uninstalling Mergify: The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service. I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.

Using app

9 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for sharing your concerns. We’re sorry for the confusion caused by the change in our free plan. To address this, we’re reverting to the original plan for users like you who joined us before the adjustment. This change was not intended to mislead, and we regret not communicating it more clearly. Your feedback is crucial in helping us improve. For any further assistance or queries, please don't hesitate to contact us.

5 / 5 Share

April 7, 2024

Recommend this app for cutting shipping costs. Superb customer support. They added a custom functionality for our store.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 28, 2024

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

We work hard to add features at the request of our users! I'm glad you're happy with Mergify!