Mergify: Merge, Combine Orders

TLDR; Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers. You can read more below if you have time! **********Original Response************ Hi, I hope you're doing well. We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers. Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case. It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan. We would love to communicate and resolve this misunderstanding. ********************** **********Update********** Let's take a step back! Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges. The change in the free service seems to be the main issue. Barkley-ware was never charged by Mergify. We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges. "Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service. "They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan" "which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.

Thanks for the positive review! You guys are doing a great job in CUDDLY. We are proud to be part of your journey.

Thanks for updating your review. The orders created by Mergify do not have real transactions on them. Mergify CANNOT charge customers again. The transactions on the merged order are meant to give merchants a general view of the aggregated payment status. They are not placed by the customer. As for Shopify Capital, by default, Mergify creates merged orders in test mode. Test orders have a warning banner on the top of the page that says: "Test order. Your payment gateway was in test mode when this order was created". You can read more about the test orders here: https://help.shopify.com/en/manual/checkout-settings/test-orders Since test orders are meant for testing, they're ignored by Shopify.

Thank you so much for taking the time to share your experience with Mergify! We're thrilled to hear that our app has made a positive impact on your business operations and profitability. Your kind words about our team's support mean a lot to us. We're committed to going above and beyond to assist our users. Thank you for choosing Mergify, and we look forward to continuing to provide value to your business.

Thank you for the great review. We're proud to offer the best we can and to be part of your journey.

Thanks for your kindness. We are more than happy to hear that we have been a help to your business!

Thanks for your great review! We are glad to hear that you like our app!

Thanks for your kind review. We want to make this app perfect, so we appreciate all the suggestions and feedback we get from users. With your help, we were able to fix a problem in the app and add a new feature regarding combining discount codes! Happy merging!

Thanks for writing your review for Mergify! We apologize for any inconvenience that our app made for you. Our support team has contacted you for more elaboration on these problems, so we can solve these issues for you. Generally speaking, You have stated two matters: 1. "items being restocked and overselling" 2. "having to invoice for more shipping" Regarding the first one, when you merge orders, Mergify archives the original orders and makes a new combined test order that neither increases nor decreases any product's inventory quantity. For the second matter, the overall shipping cost is usually lower than the sum of the original orders ones. We would really appreciate it if you elaborate more on these problems, so we can solve them together as soon as possible!