Mergify: Combine, Merge Orders
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Mergify has made managing my Shopify store so much easier. Merging duplicate products and variants is quick, clean, and completely error-free. The interface is simple, and the app runs smoothly. Their support team is also very responsive. Highly recommended!
Hello there, We’re so happy to hear this! 🎉 Making order and product management quick, clean, and stress-free is exactly what we aim for. It’s great to know our support team is helping too. Thank you for recommending Mergify! 💪✨ Best, The Mergify support Team
A truly reliable order-merging app! Mergify is exactly the kind of Shopify app you want in your toolkit. It automatically merges orders based on clear, customizable criteria, and the whole system feels solid and well-engineered. Every parameter you might need is there, which makes the setup flexible without being complicated. The support team is also excellent — fast, friendly, and genuinely helpful whenever you need them. Since installing Mergify, our operations run more smoothly and we’ve saved a lot of time. Highly recommended for any store looking to streamline its fulfillment workflow.
Hello there, Wow, thank you so much! 🙌 We’re thrilled to hear Mergify is making your operations smoother and saving you time. It means a lot to know the flexibility, reliability, and support team all made a difference for your store. Your recommendation truly means the world to us! 💪✨ Best, The Mergify support Team
For a small business, Mergify is a valuable, time saving solution especially for international orders where product information and HS codes need to be included with information in the label. It’s very easy to use and is an app I highly regard.
Hello there, Thank you so much for the kind words!🌟Saving time for small businesses is exactly what we aim for. We truly appreciate your trust and recommendation! Best, The Mergify support Team
Super handy tool! I used to merge orders manually, which took forever. Now everything’s automatic — one click and the system sorts it out. It’s made our workflow so much smoother
Hello there, Amazing! 🎉 We’re thrilled to hear Mergify is saving you all that manual merging and smoothing out your workflow. That’s exactly what we built it for .thanks for the awesome feedback! Best, The Mergify support Team
Says there is a free plan but you can't do anything unless you pay for the $10 plan at a minimum. Waste of time and misleading
Hi there, Thank you for your feedback. We’re sorry for any confusion! As described in our pricing plan, Shopify Development Stores can use the app to test it for free, with full access and no charges. For live, non-development stores, we offer several paid plans starting at $9.99/month, all clearly displayed on our pricing page. Additionally, every paid plan comes with a 7-day free trial, so you can explore all features and make sure Mergify fits your needs before committing. We strive to be transparent about our pricing and features, and we’re always happy to help clarify anything or assist with setup. Please feel free to reach out to our support team anytime.
Amazing support team! They went above and beyond to develop a custom feature we needed, and now it works perfectly. Quick responses, great communication, and real dedication to helping their users. Highly recommended!
Thanks for the kind words. I'm happy we made it work!
Mergify is a game changer for my Shopify store! It automatically combines orders and refunds extra shipping costs, saving me time and money. The setup was a breeze, and the support team is super responsive. Highly recommend!
Had a question about inventory counts and support was able to quickly explain how to adjust settings.
Thanks for the review! Glad to have helped! Let me know if you needed anythings else
Our shipping team used to be buried in work before we started using Mergify. Now everything runs smoothly, and our customers appreciate receiving a single package instead of several.
A customer placed two separate small orders by mistake, and I found out that Mergify could help combine orders so I can consolidate the orders to ship as one shipment. As a first time user of Mergify, I encountered some issues merging the two orders. I set up a call with Mergify on Saturday 9.30am and I told Aliz from Mergify the problem I encountered, he was able to identify the problem quickly and although it was something that needed to involve his team to fix it. By 10.52am the same day he emailed me confirming the issue was fixed. I was finally able to ship out the merged orders to my customer. Aliz was incredibly efficient and helpful!
At first, I wasn’t sure if an ‘order merge’ app was even necessary. Two weeks later, I can’t imagine not having it. It’s one of those things you only appreciate after using it.
Honestly surprised Shopify doesn’t have this built-in. Mergify fills a huge gap. It’s one of those apps that just makes sense.
Hello there, We’ve heard that a lot! We built Mergify to fill exactly that gap, and it means so much to hear it’s making such a difference for your store. Thanks for sharing your experience! Best, The Mergify support Team
It’s rare to find an app that makes customers happier and reduces workload. Mergify is one of those rare ones.
Hello there, We really appreciate your kind words! Our goal has always been to create a tool that supports your team while also improving the customer experience. We're so glad Mergify is delivering on both fronts for you. Best, The Mergify support Team
works well with very quick customer support!
Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this same problem and that I had to manually fulfill the original orders as well as the merged order. If this is the intended order of operations, then it needs to happen by default so that it doesn't confuse your customers. Old Review: Whatever changes that have been made recently are causing inventory problems for me. The original orders are left with "Committed" inventory, while the merged order is fulfilled. I requested help but haven't received a confirmation that my help request was received or an email back. This app is messing up my shop.
Thanks for updating the review, and for the feedback. We responded to your question within 24 hours, though I suspect our email was flagged as spam. We’ll update our documentation to better highlight this point. We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips. Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users. We hope you can see the value Mergify provides, and we’re always working to improve.
The app will merge customer orders into a "test order", but if you offer a rewards program (like through Smile), additional points will be awarded for the test order. I reached out to Mergify through all channels and got no response. So I checked the box to set the test order subtotal to zero which solved the problem of additional points being awarded, but now all shipping fees are being refunded on the merged orders....so any merged order ships for free regardless of the total. This app is the best option for our business which has LOTS of multiple customer orders each month but it's far from a good solution.
Hello, We contacted you two days ago from our main support address, but it appears that message was filtered as spam. When we didn’t receive a reply, we followed up from an alternate address explaining that the only inquiry we’d received under your email was actually intended for a different store—specifically about the Smile app—which we answered within 24 hours. Please take a moment to check your spam or promotions folder. In that follow-up we also asked for any specific details about the issues you’re encountering so we can address them directly, but your response indicated the question was for another store and didn’t provide further information. We’ve reviewed nearly 150 merges and identified just one isolated refund-related issue, so we need your help to pinpoint any other occurrences. You continue to use the app with the same settings, so we’re ready to collaborate on a resolution—just let us know exactly what’s going wrong and we’ll get it fixed. We hope to hear back from you.
DO NOT USE IF YOU SELL THROUGH FACEBOOK MARKETPLACE LINKED BACK TO SHOPIFY. I am out $74 because facebook wasn't updated that I shipped products. Can't get Meta to tell me why they took my money without notification, can't get shopify to help, which they said they contacted Mergify. I have been trying to get someone to give me my money back for 2 months!!!
Hi there, We completely understand how frustrating this situation must be. We want to clarify that we hadn’t received any direct messages from you, which is likely why you didn’t hear back from us sooner. It sounds like the communication was routed through Shopify support, and while we did receive a general inquiry, we didn’t have the necessary details to investigate or assist you properly at the time. We checked your merges and it seems like you only had one merge. Please give us more details.(like order number) We’d really like the opportunity to look into this and help. If you could reach out to us directly at [email protected], our team will prioritize your case and work with you to get to the bottom of what happened. Thank you for sharing this, and again, we’re truly sorry for the inconvenience you’ve faced. We’re here to help make things right. Best regards, Mergify Support Team
We’ve contacted support multiple times with serious issues. Still no reply. Very disappointing.
Hi there, We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely apologize if it felt like we were unresponsive. After checking on our side, we couldn't find any recent messages from you. It's possible there was a technical issue or the messages didn’t reach us. We absolutely want to make sure your concerns are heard and properly addressed. Could you please reach out to us again at [email protected]? We’ll prioritize your case and do everything we can to resolve the issues as quickly as possible. Thank you for your understanding and for giving us the chance to make this right. We truly value you. Best, Mergify Support Team
I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails. EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!
Hi there, We’re really sorry to hear about your experience and completely understand how disappointing this must be. After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you. Currently we are working on your issue to fix it as soon as possible. Best, Mergify Support Team UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention. We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again. Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at [email protected] Thank you again for your patience and for giving us the opportunity to make this right.
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