Mergify: Combine, Merge Orders
Merge Shopify Orders | Mergify App for Smart Fulfillment
Rating
4.5
feedback
46
chart
#712
All reviews
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Oct. 6, 2025
Merging orders has never been this simple. Inventory and reports stay accurate, and the Smart Suggestions tool is spot-on — it saves us so much time every week. Definitely a must-have!
Oct. 6, 2025
This app completely transformed how we manage orders. We used to spend hours merging them manually, but now Mergify does it automatically. It’s saved us a lot on shipping and made our process so much smoother!
Oct. 3, 2025
Great app! Saves me time and money by merging orders easily. Very simple to use and works perfectly!!!!!!!
Sept. 3, 2025
Honestly surprised Shopify doesn’t have this built-in. Mergify fills a huge gap. It’s one of those apps that just makes sense.
Hello there, We’ve heard that a lot! We built Mergify to fill exactly that gap, and it means so much to hear it’s making such a difference for your store. Thanks for sharing your experience! Best, The Mergify support Team
Sept. 1, 2025
It’s rare to find an app that makes customers happier and reduces workload. Mergify is one of those rare ones.
Hello there, We really appreciate your kind words! Our goal has always been to create a tool that supports your team while also improving the customer experience. We're so glad Mergify is delivering on both fronts for you. Best, The Mergify support Team
Aug. 30, 2025
We’re in the apparel business, and every order counts. Combining shipments with Mergify not only saves us packaging but has also cut down on return issues due to duplicate items
Hello there, Thank you for sharing this! Every order really does matter, and we’re happy to know the app is supporting you where it counts. Best, The Mergify support Team
June 15, 2025
Update: Finally received some prompt support after leaving a review. I was told I had to fulfill the original orders to fix my inventory. Tell me, why is it that this is not the default setting? I read through all of your documentation and did not find anything that stated I needed to do this. I only found out about it after reading through reviews and finding that someone else was having this same problem and that I had to manually fulfill the original orders as well as the merged order. If this is the intended order of operations, then it needs to happen by default so that it doesn't confuse your customers. Old Review: Whatever changes that have been made recently are causing inventory problems for me. The original orders are left with "Committed" inventory, while the merged order is fulfilled. I requested help but haven't received a confirmation that my help request was received or an email back. This app is messing up my shop.
Thanks for updating the review, and for the feedback. We responded to your question within 24 hours, though I suspect our email was flagged as spam. We’ll update our documentation to better highlight this point. We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips. Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users. We hope you can see the value Mergify provides, and we’re always working to improve.
June 12, 2025
The app will merge customer orders into a "test order", but if you offer a rewards program (like through Smile), additional points will be awarded for the test order. I reached out to Mergify through all channels and got no response. So I checked the box to set the test order subtotal to zero which solved the problem of additional points being awarded, but now all shipping fees are being refunded on the merged orders....so any merged order ships for free regardless of the total. This app is the best option for our business which has LOTS of multiple customer orders each month but it's far from a good solution.
Hello, We contacted you two days ago from our main support address, but it appears that message was filtered as spam. When we didn’t receive a reply, we followed up from an alternate address explaining that the only inquiry we’d received under your email was actually intended for a different store—specifically about the Smile app—which we answered within 24 hours. Please take a moment to check your spam or promotions folder. In that follow-up we also asked for any specific details about the issues you’re encountering so we can address them directly, but your response indicated the question was for another store and didn’t provide further information. We’ve reviewed nearly 150 merges and identified just one isolated refund-related issue, so we need your help to pinpoint any other occurrences. You continue to use the app with the same settings, so we’re ready to collaborate on a resolution—just let us know exactly what’s going wrong and we’ll get it fixed. We hope to hear back from you.
April 24, 2025
We’ve contacted support multiple times with serious issues. Still no reply. Very disappointing.
Hi there, We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely apologize if it felt like we were unresponsive. After checking on our side, we couldn't find any recent messages from you. It's possible there was a technical issue or the messages didn’t reach us. We absolutely want to make sure your concerns are heard and properly addressed. Could you please reach out to us again at [email protected]? We’ll prioritize your case and do everything we can to resolve the issues as quickly as possible. Thank you for your understanding and for giving us the chance to make this right. We truly value you. Best, Mergify Support Team
April 28, 2025
I used this app last year with no problem to combine orders together. This year though, the merged orders are saying that I either owe the customer a refund or that they owe me. Now I'm afraid that when I fulfill an order that it's automatically refunding (which I owe no refunds on) and sending customers invoices for what they owe (although they owe nothing) because I've had a couple customers pay the fee. I've reached out for help and no one has answered my emails. EDIT to change to 1 star because I've most definitely been in contact, 3 times actually and only got one reply from someone saying they were looking into it and nothing back. You need to work on your customer service!
Hi there, We’re really sorry to hear about your experience and completely understand how disappointing this must be. After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you. Currently we are working on your issue to fix it as soon as possible. Best, Mergify Support Team UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention. We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again. Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at [email protected] Thank you again for your patience and for giving us the opportunity to make this right.
April 22, 2025
Sept. 23, 2025
Had early onboarding issues in first six months but CS eventually made things right and has been working perfectly since.
We’re truly sorry for the issues you’ve experienced and the delay in resolving them. We'll make sure we give a clearer timeline for resolving this issue. Our team is gathering data and working on a fix for your problem. Your satisfaction is important to us, and we appreciate the chance to make this right. We hope we can earn back your trust soon.
Sept. 14, 2024
Stopped working from one day to another, no one is working at the customer support team, scary to relay on such app... update week later the issue, still not solved, customer service is almost not responding, it looks this app is not being managed, which is a pity as it is a must needed feature
Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had. We understand how frustrating this must be, especially when you rely on the app for your business. Please know that we take your concerns seriously, and we’re committed to resolving the issue as quickly as possible. We have taken steps to improve our processes. I hope the experience since was pleasant. We are committed to supporting our customers and resolve any issues.
July 11, 2024
Two issues with Mergify: 1. I decided to try the free plan, which promised ten free merges a month, as my business is quite small, of course with the intention/hopes of growing my business and funding a paid plan down the road. They changed, with no notice, to five total free merges. While that is their prerogative, I feel it's misleading to rope customers in and then change the terms so drastically. 2. The way Mergify merges orders is that it creates an entirely new order out of the merged orders. So if you are trying to merge to existing orders (let's say, order #1 and order #2) it creates an entirely new order, Order #3. When it does this, it leaves order #1 and order #2 marked as unfulfilled. Older orders should automatically be marked as fulfilled. I had a customer place two orders back to back through my linked Facebook shop, and I used Mergify to merge them, so the customer could save on shipping. It created a new, third order, as mentioned above. I fulfilled that new third order and the customer received. However, Facebook was still showing that Orders #1 and #2 were unfulfilled, and it wound up cancelling them and pulling funds from my account to refund the customer, even though I had proof that the customer had received her items. This is ridiculous. Trying to manage this is way more trouble than its worth. Mergify created more problems for me than it solved so I can't recommend it.
Thank you for sharing your feedback. We appreciate every suggestion and strive to improve Mergify. 1. Although we have changed the free plan, we do honor the previous free plan quotas. I'm sure you have noticed this since you used Mergify since. 2. You can setup Mergify to automatically fulfill original orders when it merges them. Although we mention this in our onboarding slides, we'll definitely improve our messaging. Nevertheless this issue is easily avoidable!
June 21, 2025
Incredible! This showcases Mergify potential to streamline operations. The practicality and efficiency make it a must-have. Five stars without a doubt!
Thank you so much for the amazing review! 🌟 Your five-star rating means the world to us! If you ever need further assistance or have suggestions for improvement, we're always here to help. Thanks again for your support! 🚀✨
May 16, 2024
App works well for us, however communication/customer service is absolutely horrendous. Twice now I've waited several days, I think a week one time, for a response or solution. I've emailed and I've used their chat on the app. Crickets.
Hi Thanks for your feedback. We're happy Mergify works well. I'm sorry for the poor support experience. We're answering merchant questions, helping them set up Mergify for their stores, and adding features per their request. We always try to be better.
April 7, 2024
Deceptive "Free" Plan is More Like a Limited Trial I was initially drawn to the Mergify app based on its advertised free plan, promising 10 free merges per month. This seemed like a perfect amount that I'll ever need for my store. However, I was extremely disappointed to discover that the free plan had been drastically reduced to a mere 5 total merges, with no prior notice whatsoever. This change renders the "free" plan practically useless for any newly launched store, as 5 merges are quickly exhausted during the initial setup and testing phase. Here's why I'm leaving a 1-star review and uninstalling Mergify: The initial free plan was a major factor in my decision to install the app. The sudden and unannounced change feels misleading and unfair. With only 5 total merges, it's impossible to properly evaluate the app's value within my store's workflow. Not receiving any notification about such a significant change to the free plan is poor customer service. I cannot recommend the Mergify app and will be looking for a more transparent and reliable solution.
Thank you for sharing your concerns. We’re sorry for the confusion caused by the change in our free plan. To address this, we’re reverting to the original plan for users like you who joined us before the adjustment. This change was not intended to mislead, and we regret not communicating it more clearly. Your feedback is crucial in helping us improve. For any further assistance or queries, please don't hesitate to contact us.
March 1, 2024
Gross, they switched to 5 total merges and now you have to sub for $10 a month for 35 total, then it incrementally gets more expensive the more you use it. I'll take my Netflix subscription elsewhere; thank you
Hi I hope you're doing well. Mergify saves stores time and money. With Mergify, merchants can efficiently merge orders and save money on multiple shipping labels. We try to provide the best service for our customers. After two years of offering a comprehensive free plan, we decided to limit it so we could focus on our paid customers. The free plan is for testing the app and finding the best settings. We're more than willing to extend the free merges for any store if they need more to complete their tests and setup.
Feb. 26, 2024
Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges Edit: (I wish I could attach screenshots as proof) Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review: ”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”
TLDR; Mergify works with all stores to help them test and setup the app for their store. This may include extending free merges for more testing. We never charged Barkley-ware. It seems that Barkley-ware's only issue is that we limited the free plan. Free plan is meant for setup and testing, and after more than two years we changed it to offer better services to our paid customers. You can read more below if you have time! **********Original Response************ Hi, I hope you're doing well. We are a bit confused by your review. Since Mergify started, it always offered 10 free merges on the Starter plan. After more than two years, we changed the free tier plan to offer better services to our customers. Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case. It also may suggest that we employ tactics to overcharge users. This is also not the case. This was a simple change in the free tier plan. We would love to communicate and resolve this misunderstanding. ********************** **********Update********** Let's take a step back! Barkley-ware installed the app in October 2023. After installation, they activated the free plan. At that time, Mergify offered ten free merges. Barkley-ware did their first merge ten days before leaving this review. By the time they wrote this review, Mergify had completed six free merges for Barkley-ware. A couple of days before this review, Mergify reduced the number of free merges for all free plans to five free merges. The change in the free service seems to be the main issue. Barkley-ware was never charged by Mergify. We reached out and wrote the initial response to the review. They demanded that we change a line in our response. We were never given an explanation on the "Bait and switch..." part of their review. The other part of the review "Halfway through my 10 free merges, they changed it to 5 free merges" is correct. We did reduce the free merges. "Mergify reached out to try to convince me to change this negative review in exchange for more free merges.": Since you took issue with the reduction of free merges, we did offer to restore your free merges. We also offered you free merges if you need to continue testing our service. "They also admitted via email that they DID halve my number of free merges": This is correct. We admitted this in the original response: "After more than two years, we changed the free tier plan" "which stands in contrast to what they typed under my public review": In the first paragraph of our response we accepted that we changed the plan. We explained this to Barkley-ware. We meant that we didn't reduce the free merges to charge Barkley-ware without them knowing.