Mergify: Combine, Merge Orders

Hi there, We're so happy to hear that Mergify is delivering the kind of smart automation your team needs! Giving you full control over the merge logic was a top priority for us, so it’s great to know it's adding real value. Thanks for being part of the Mergify community! Best, Mergify Support Team

Thanks for updating the review, and for the feedback. We responded to your question within 24 hours, though I suspect our email was flagged as spam. We’ll update our documentation to better highlight this point. We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips. Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users. We hope you can see the value Mergify provides, and we’re always working to improve.

Hello, We contacted you two days ago from our main support address, but it appears that message was filtered as spam. When we didn’t receive a reply, we followed up from an alternate address explaining that the only inquiry we’d received under your email was actually intended for a different store—specifically about the Smile app—which we answered within 24 hours. Please take a moment to check your spam or promotions folder. In that follow-up we also asked for any specific details about the issues you’re encountering so we can address them directly, but your response indicated the question was for another store and didn’t provide further information. We’ve reviewed nearly 150 merges and identified just one isolated refund-related issue, so we need your help to pinpoint any other occurrences. You continue to use the app with the same settings, so we’re ready to collaborate on a resolution—just let us know exactly what’s going wrong and we’ll get it fixed. We hope to hear back from you.

Hi there, Thank you for the wonderful review! We understand that new apps can come with uncertainty, so we're glad to hear Mergify has exceeded expectations. Our team is always here to help you make the most of it — thanks for trusting us! Best, Mergify Support Team

Hi there, Thank you! It’s great to see Mergify making a real impact in your day-to-day operations. We built it for exactly this kind of flexibility — and we’re thrilled it’s saving you both time and money. Always here if you need anything! Best, Mergify Support Team

Hi there, Thank you for your honest and understanding review. We're truly sorry for the initial delay in support, but we're glad we could resolve the issue quickly once we connected. Your patience and kind words mean a lot — and you're absolutely right, we're human and always striving to do better. We're grateful you gave us the chance to make it right! Best, Mergify Support Team

Hi there, Thank you for the kind words! We're so glad to hear that Mergify has been a reliable, behind-the-scenes helper for your team. Our goal is to make automation seamless and non-intrusive, so it’s great to know it’s working exactly that way for you. If you ever have feedback or new ideas, we’re all ears! Best, Mergify Support Team

Hi there, We completely understand how frustrating this situation must be. We want to clarify that we hadn’t received any direct messages from you, which is likely why you didn’t hear back from us sooner. It sounds like the communication was routed through Shopify support, and while we did receive a general inquiry, we didn’t have the necessary details to investigate or assist you properly at the time. We checked your merges and it seems like you only had one merge. Please give us more details.(like order number) We’d really like the opportunity to look into this and help. If you could reach out to us directly at [email protected], our team will prioritize your case and work with you to get to the bottom of what happened. Thank you for sharing this, and again, we’re truly sorry for the inconvenience you’ve faced. We’re here to help make things right. Best regards, Mergify Support Team

Hi there, Thank you for the fantastic review! Ensuring your inventory and sales data stay accurate after merging is one of our top priorities, so it's great to know that's working well for your team. We truly appreciate your support! Best, Mergify Support Team

Hi there, Thank you for the amazing review! It’s great to know you're finding the automated rules feature valuable. If you ever have questions or ideas on how we can make it even better, we're always here to listen. Thanks again for being a part of the Mergify community! Bests, Mergify Support Team

Hi there, Thank you so much for the kind words! We're thrilled to hear that Mergify has helped you save on shipping costs and that you're finding the merging options easy and flexible to use. It means a lot to us to know we're making a real difference for your business. If you ever have questions or suggestions, you can always contact our support team. Thanks again for being part of the Mergify family! Warmly, Mergify Support Team

Hi there, We’re truly sorry to hear about your experience and completely understand your frustration. We sincerely apologize if it felt like we were unresponsive. After checking on our side, we couldn't find any recent messages from you. It's possible there was a technical issue or the messages didn’t reach us. We absolutely want to make sure your concerns are heard and properly addressed. Could you please reach out to us again at [email protected]? We’ll prioritize your case and do everything we can to resolve the issues as quickly as possible. Thank you for your understanding and for giving us the chance to make this right. We truly value you. Best, Mergify Support Team

Hi there, We’re really sorry to hear about your experience and completely understand how disappointing this must be. After checking on our side, we haven’t found any recent messages from you — it’s possible there was a technical issue. Please accept our sincere apologies. We definitely want to help and make things right for you. Currently we are working on your issue to fix it as soon as possible. Best, Mergify Support Team UPDATE: Thank you for updating your review. We sincerely apologize for the delays in getting back to you. That’s not the experience we want to deliver, especially to a returning user who’s trusted our app before. We agree — this needs urgent attention. We've gone back and checked again. It looks like your case may have been unintentionally delayed in our queue, which is not okay and something we’re now reviewing to prevent from happening again. Please know that your issue is now being prioritized by our team. We’ll follow up directly by email shortly to help you get this resolved as quickly as possible. If there’s anything else you’d like us to focus on, feel free to respond there or reach out again at [email protected] Thank you again for your patience and for giving us the opportunity to make this right.

We’re truly sorry for the issues you’ve experienced and the delay in resolving them. We'll make sure we give a clearer timeline for resolving this issue. Our team is gathering data and working on a fix for your problem. Your satisfaction is important to us, and we appreciate the chance to make this right. We hope we can earn back your trust soon.

Thank you for highlighting Mergify’s personalized rules feature! 🌟 Reducing manual effort while maintaining efficiency is what we strive for. If you ever need help setting up new rules or optimizing your workflow, don't hesitate to reach out. We're here to ensure your experience is top-notch! 🚛💡

Thank you for your kind words! 😊 We're so glad to hear that you're loving the merging suggestions feature! If you ever have questions or ideas for improvement, we're just a message away. Happy merging! 🚀✨

Thank you so much for your amazing review! 🌟 Your feedback about both manual and automated options is incredibly encouraging—our goal is to make your workflow as seamless as possible. If you ever need assistance or have suggestions, feel free to reach out. We're here to help! 🚀

Thank you for sharing your feedback. We sincerely apologize for the experience you’ve had. We understand how frustrating this must be, especially when you rely on the app for your business. Please know that we take your concerns seriously, and we’re committed to resolving the issue as quickly as possible. We have taken steps to improve our processes. I hope the experience since was pleasant. We are committed to supporting our customers and resolve any issues.

Thank you for sharing your feedback. We appreciate every suggestion and strive to improve Mergify. 1. Although we have changed the free plan, we do honor the previous free plan quotas. I'm sure you have noticed this since you used Mergify since. 2. You can setup Mergify to automatically fulfill original orders when it merges them. Although we mention this in our onboarding slides, we'll definitely improve our messaging. Nevertheless this issue is easily avoidable!