Mergify: Combine, Merge Orders

Hello there, We’re so glad the flexibility stood out to you! Mergify is built to adapt to different workflows because every store runs a little differently. Happy to hear it’s fitting right into yours! Best, The Mergify support Team

Hello there, Thank you for sharing this! We love hearing that Mergify helps you ship with confidence while saving on costs. That ‘second set of eyes’ feeling is exactly what we aim for. Best, The Mergify support Team

Hello there, Thanks so much! Manual checking always leaves room for error, so it’s great to hear Mergify has brought peace of mind to your process. Best, The Mergify support Team

Hello there, Thank you for the kind words! We're so glad Mergify is helping you streamline those last-minute orders and deliver a smoother experience for your customers. It's great to hear that it's saving you time and shipping headaches — and helping you shine in your customers' eyes. Definitely a win-win, and we're happy to be part of your workflow! Best, The Mergify support Team

Hello there, Thank you so much for noticing the details — it really means a lot. We’ve worked hard to ensure Mergify handles merges cleanly, without affecting inventory or causing any confusion. The fact that your customers don’t even notice the merge? That’s the biggest compliment we could ask for. Seamless and invisible, just like it should be. Best, The Mergify support Team

Hi there, We’re so glad to hear Mergify is already delivering value for your team! Preventing duplicate orders and cutting down fulfillment mistakes can have a big impact — especially during busy periods. If you have any questions or ideas for improvements, feel free to reach out anytime. Best, Mergify Support Team

Hi there, We’re so glad to hear Mergify made a difference during the holiday rush! It's designed to take the pressure off teams during high-volume periods, and it's fantastic to know it delivered when you needed it most. Thanks for trusting us — we’re here for the long haul! Mergify Support Team

Hi there, Thank you for the kind words! It means a lot to us that Mergify is making a difference for your handmade store. Helping merchants save money and improve customer satisfaction is exactly what we aim for. We’re excited to keep supporting you as your business grows! Mergify Support Team

Hi there, We're so happy to hear that Mergify is delivering the kind of smart automation your team needs! Giving you full control over the merge logic was a top priority for us, so it’s great to know it's adding real value. Thanks for being part of the Mergify community! Best, Mergify Support Team

Thanks for updating the review, and for the feedback. We responded to your question within 24 hours, though I suspect our email was flagged as spam. We’ll update our documentation to better highlight this point. We do offer three different ways to fulfill original orders, all explained during onboarding and in the settings tooltips. Mergify doesn’t fulfill original orders by default because automatic fulfillment can be disruptive for some stores. On the other hand, leaving items in “Committed” status is much safer—since committed inventory isn’t considered “Available,” there’s no risk of overselling. That’s why we leave the choice to our users. We hope you can see the value Mergify provides, and we’re always working to improve.

Hello, We contacted you two days ago from our main support address, but it appears that message was filtered as spam. When we didn’t receive a reply, we followed up from an alternate address explaining that the only inquiry we’d received under your email was actually intended for a different store—specifically about the Smile app—which we answered within 24 hours. Please take a moment to check your spam or promotions folder. In that follow-up we also asked for any specific details about the issues you’re encountering so we can address them directly, but your response indicated the question was for another store and didn’t provide further information. We’ve reviewed nearly 150 merges and identified just one isolated refund-related issue, so we need your help to pinpoint any other occurrences. You continue to use the app with the same settings, so we’re ready to collaborate on a resolution—just let us know exactly what’s going wrong and we’ll get it fixed. We hope to hear back from you.

Hi there, Thank you for the wonderful review! We understand that new apps can come with uncertainty, so we're glad to hear Mergify has exceeded expectations. Our team is always here to help you make the most of it — thanks for trusting us! Best, Mergify Support Team

Hi there, Thank you! It’s great to see Mergify making a real impact in your day-to-day operations. We built it for exactly this kind of flexibility — and we’re thrilled it’s saving you both time and money. Always here if you need anything! Best, Mergify Support Team

Hi there, Thank you for your honest and understanding review. We're truly sorry for the initial delay in support, but we're glad we could resolve the issue quickly once we connected. Your patience and kind words mean a lot — and you're absolutely right, we're human and always striving to do better. We're grateful you gave us the chance to make it right! Best, Mergify Support Team

Hi there, Thank you for the kind words! We're so glad to hear that Mergify has been a reliable, behind-the-scenes helper for your team. Our goal is to make automation seamless and non-intrusive, so it’s great to know it’s working exactly that way for you. If you ever have feedback or new ideas, we’re all ears! Best, Mergify Support Team

Hi there, We completely understand how frustrating this situation must be. We want to clarify that we hadn’t received any direct messages from you, which is likely why you didn’t hear back from us sooner. It sounds like the communication was routed through Shopify support, and while we did receive a general inquiry, we didn’t have the necessary details to investigate or assist you properly at the time. We checked your merges and it seems like you only had one merge. Please give us more details.(like order number) We’d really like the opportunity to look into this and help. If you could reach out to us directly at [email protected], our team will prioritize your case and work with you to get to the bottom of what happened. Thank you for sharing this, and again, we’re truly sorry for the inconvenience you’ve faced. We’re here to help make things right. Best regards, Mergify Support Team

Hi there, Thank you for the fantastic review! Ensuring your inventory and sales data stay accurate after merging is one of our top priorities, so it's great to know that's working well for your team. We truly appreciate your support! Best, Mergify Support Team

Hi there, Thank you for the amazing review! It’s great to know you're finding the automated rules feature valuable. If you ever have questions or ideas on how we can make it even better, we're always here to listen. Thanks again for being a part of the Mergify community! Bests, Mergify Support Team