BestChat: AI Chatbot+Live Chat
Increase Sales & Support with Smart Live Chat and AI...
Rating
4.7
feedback
143
chart
#2,346
All reviews
Review RSS Feed
Dec. 20, 2025
It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were offline without any consent from us or notification afterwards - this has caused a big customer frustration and related financial loss.
July 21, 2025
Hi Stockodea,Your feedback is like a sunshine on a cloudy day! ☀️
July 3, 2025
Setting up was smooth and the features are great! I'm trying it out and I believe this app will help my store drive in sales. So far, no complaints! :)
Dear Go Fishing Men, thanks for sharing your experience! We value your feedback and will keep improving for your success.
June 27, 2025
I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of answering emails and phone calls. It learns quickly, took about 3-5 days to learn my entire site and products as well as the most commonly asked questions.
Custom Plate Pros, we truly appreciate your recommendation! 🙌 Happy the app adapts fast and eases your workload. Thanks for trusting us!
Aug. 20, 2025
Wow, this app is amazing! Seriously, the AI is so clever—it actually understands all my product descriptions and then gives customers these great, easy-to-read summaries with the right product links. It saves me so much time! The only thing that would make it better is a way to handle discount codes. Right now, it just makes up a fake one, like "Example10" which isn't usable. I still have to go into the backend and manually create the code "Example10" myself. If I could set up some real, working discount codes for the AI to give out, this app would be unstoppable.
Hi NoxLumin, thank you for your amazing feedback! 😊 We’re glad AI smartly handles your product info. We hear your discount code idea and will consider it carefully! 💡
June 14, 2025
easy to set up and seems to be helping so far
Hi Smart Eats, thank you for your kind words! 😊 We’re glad setup was easy and the app is helping you so far.
June 13, 2025
Hi Tech Goods,Thank you for your feedback and support. We truly appreciate it.👍
June 1, 2025
Good
Dear Utahine, thanks for the great review! 🙏 Your feedback is important, and we’ll keep striving to provide the best service.
May 25, 2025
Nice application and easy to use. Would like more customization options.
Dear Steve, thank you for your feedback! 😊 We're glad you find the app easy to use. We’ll definitely consider your request for more customization options.
May 17, 2025
The app gets in the way of customers using the store, way worse on mobile which is where most of my users are coming from. I get the odd message from it but from the niggly blocking of customer functionality I would assume it is increasing my bounce rate and decreasing my conversions
Dear Steve, we’re sorry to hear about your experience. Thank you for the feedback! 🙏 We’ll work on addressing the mobile functionality to improve conversions.
May 16, 2025
Compared to all I've tried. Amazing. This chatbot sounds so natural and is very sympathetic. I love that direct products are shown in the chat. I haven't trained the bot yet but I don't even feel like I need to.
Thank you, Elysian Wigs! It’s wonderful to hear our chatbot meets your expectations. We’re committed to keeping it great for you! 💖
May 7, 2025
Great so far
Dear Renewable Outdoors, Thank you for your great feedback! We're thrilled you're enjoying it so far. Your satisfaction is our priority! 🌟😊
May 5, 2025
wow
Hey LISS | Living in Sunshine,Thank you for your feedback and support. We truly appreciate it.👍
April 22, 2025
Very nice loving it so far
Hello Beutra, We truly appreciate your kind words! It’s fantastic to hear you’re having a great experience. We’re here to make it even better! ✨🤗
April 19, 2025
It seems good, I don't have any experience yet... it seems there is enough adjusting
Thank you, candletown.net! We appreciate your thoughts and are glad you find it promising. We're committed to supporting you every step of the way! 💫
April 14, 2025
Wow, quite an interesting application,..I love it and will continue to use it.
Dear MazzyCosmetics-spa, Thank you for your amazing feedback! We're thrilled you find our application interesting and enjoyable. Your enthusiasm keeps us motivated! 🌟😊