All reviews

Rating Breakdown

  • 5
    76% (127 ratings)
  • 4
    7% (11 ratings)
  • 3
    2% (4 ratings)
  • 2
    3% (5 ratings)
  • 1
    12% (21 ratings)
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5 / 5 Share

May 14, 2019

This is an outstanding app. It does everything we were looking for and the support team are first class. I would highly recommend this app if you are looking to do anything custom with your shipping rates

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

May 14, 2019

Better Shipping assisted us in doing some very customized and complex shipping rates. The customer service is top-notch, especially when trying to implement such complex solutions.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2019

If you are in need of a shipping app that can handle multiple, complex scenarios, this is the one. And you will not find better support (Jess is phenomenal!) I give Better Shipping an A+!

Store

CMWL

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2019

great support and app! they went above & beyond to help us with our quite complicated shipping scheme

Using app

Almost 6 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the feedback! We’re so happy we were able to work out a solution with you!

5 / 5 Share

Jan. 15, 2019

Easily the best app developers I've ever worked with. No question is too big or too small, super fast response and the team have managed to work around every curveball my unique store set up as thrown at them! So grateful! Customer service is outstanding. Thanks so much guys!

Store

Fresh 5

Using app

Over 5 years

Total reviews

2

Average rating

3.0

Developer Reply

Thanks so much for the feedback! We’re glad we were able to work with you to create a shipping set up that suited your needs!

5 / 5 Share

Jan. 2, 2019

The customer service for this app is outstanding. Peter did an excellent job in getting this app to work for me and my unique shipping needs.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thanks! We really take pride in our customer service and it’s great that Peter could create a solution for you!

5 / 5 Share

Dec. 14, 2018

I had a complicated series of freight rates & shipping zones & the customer service I received form Peter at Better Shipping was second to none. Highly recommended.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review! We’re glad we could work out a solution that met your shipping needs!

5 / 5 Share

Dec. 13, 2018

I love this app, The Customer Service help me install this app in 2 stores in a day! very simple to use, and much better than the basic Shopify rates! + i try many other apps out there that do the same and in the end, i come back to "Better Shipping" worth the price and the credibility! very recommended!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks! We really take pride in our customer service and it’s great that we could help you out!

5 / 5 Share

Dec. 13, 2018

I love this app I use it for 2 stores i have Good customer service that helps me set-up the app in less than 24 hours. The app also answer all my needs and do even more than that +Worth to mention they have strong servers!! not need to scare that people will not be ordering from you! very good app! recommended!

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much! We’re always happy to help out with any set up questions and we’re glad we could find a solution for your shipping needs!

5 / 5 Share

Nov. 13, 2018

Excellent customer support. They are extremely patient on our series of inquiries and walked us through step by step instruction!!

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 28, 2021

I'm very happy with this app and have been using it for a few years now! My business wouldn't be the same without it as it let's me customize a lot such as delivery cost per postal code (Canada), free shipping if X amount is reached on the postal codes I choose, and so much more. Customer service has been amazing as well as they are very responsive! Extremely satisfied. If you have a delivery service, I highly recommend you invest in your business with this app.

Using app

About 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your feedback! We really take pride in our customer service and aim to respond to all enquiries within 24 hours, and usually much faster!

5 / 5 Share

Sept. 5, 2018

App allowed me to accomplish very detailed shipping structure which would have been impossible with just Shopify shipping. A must have..

Using app

About 11 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2018

Great app! The support is absolutely amazing! Jess and the staff at Better Shipping answer all my questions with lighting speed, and they even helped me set up some advanced shipping rules.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 7, 2018

Great app for setting up a free shipping rate for large orders while being able to exclude certain products. Had some issues but experienced great customer support to resolve it.

Using app

18 days

Total reviews

12

Average rating

5.0

5 / 5 Share

June 19, 2018

When I downloaded Better Shipping I was on a tight deadline and under a lot of stress as we had to launch a new product the next morning that needed specialist shipping terms. I emailed them thinking I'd get a reply within 24 hours and their email would not arrive in time to be helpful. To the contrary their reply arrived within the hour and was extremely helpful - solved my problem and meant that I was able to launch the new product as planned. Their 2.0 update is impressive and powerful but simple enough that you can work it out for yourself. I do not regret purchasing Better Shipping for a moment.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2018

This is an app that is simple to navigate, but can handle very complex shipping needs. Support is incredible. I have a number of products in my store that have a complex set of shipping rules associated with them (freight flat rates, price breaks for bigger orders, excluding certain items, etc), and the support team was able to get the right configuration in place in order to make everything work together. Support is friendly and fast. I highly recommend this app and the Atomyard team if you have any shipping rules you need to implement.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2018

Makes setting up custom shipping rules for your store possible. Most combination of rules you can come up with Better Shipping has some way of handling it. And their support is incredible. Got an answer to my question in a few minutes and problem solved within the hour. Great job guys. Keep up the good work!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2018

Thanks so much Peter!! Absolutely amazing support and the Better Shipping app has made our unbelievably complicated shipping needs possible!! Can't thank you enough for all your help!!

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2018

Just love this app! So easy to use and setup and the amazing customer service is like the icing on the cake! Highly recommend it!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 17, 2018

Peter, thank you very much for the high class customer service. You go above and beyond. I use multiple Suppliers, some with flat rates, some with calculated rates. I wouldn't be anywhere near close to opening if it weren't for the Better Shipping app. Technically, without it, it wouldn't be possible for me to open, with my current list of Suppliers, I would need to choose not to work with some of them.

Using app

About 2 months

Total reviews

6

Average rating

4.3