All reviews

Rating Breakdown

  • 5
    76% (127 ratings)
  • 4
    7% (11 ratings)
  • 3
    2% (4 ratings)
  • 2
    3% (5 ratings)
  • 1
    12% (21 ratings)
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2 / 5 Share

Sept. 24, 2019

App is very confusing and poorly designed. When you ask for help from their support team all they do is tell you to look on their site. Extremely frustrating.

Using app

About 1 month

Total reviews

4

Average rating

2.3

Developer Reply

Sorry to hear that you had trouble with the app! If you have a unique shipping set up we’re always happy to provide any extra set up assistance that you need. We’ve also got a great help guide along with video set up tutorials. We really pride ourselves on our customers service and if you decide to try Better Shipping again please just let us know!

2 / 5 Share

Dec. 12, 2018

Caused too many problems and took ages for the rates to update to the cart making testing a headache

Using app

About 1 month

Total reviews

5

Average rating

3.0

Developer Reply

Hi! I’m sorry to hear that you had a frustrating time with the app. The reason you might not have been seeing the rates instantly reflected in the checkout is because Shopify ‘caches’ (saves) your cart shipping rates for 24 hours and a new rate is not requested unless the cart contents or shipping address is changed. This speeds up the checkout loading for your customers, but can cause issues when doing test orders. This is also not related to our app and will happen with any Shopify shipping app. If you would like to give Better Shipping another try, please let me know!

2 / 5 Share

May 23, 2018

does not integrate easily to shopify shipping. For an extra $20/month they will add a carrier shipping option. no thanks

Using app

40 minutes

Total reviews

5

Average rating

2.8

Developer Reply

We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Shopify also does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan.

2 / 5 Share

March 21, 2017

Does half of what I need it to do. I have the option to add the shipping for various products at various prices HOWEVER.. it does not combine shipping so I have lost more customers than I have gained because of overly excessive shipping charges. For example, if they purchase 6 items, it charges $6.95 shipping for every item for a shipping cost of $41.70 instead of just $6.95. My customers are jumping ship so I'm paying out monthly more than I am making.

Using app

7 months

Total reviews

2

Average rating

3.5

Developer Reply

Sorry that you had a bad experience with Better Shipping! We’ve recently released our version two update which allows you to tier shipping over groups of products! This feature can prevent overcharging on orders. If you’d like to try give Better Shipping 2.0 a try, please just let me know!

2 / 5 Share

Jan. 6, 2017

Not a very good app for our delivery situation

Using app

Almost 2 years

Total reviews

1

Average rating

2.0

Developer Reply

I’m sorry we weren’t able to provide a solution for your shipping needs. We really take pride in our customer service and we’re happy to work with our customers to provide more custom solutions for shipping scenarios!