Better Shipping
Better Shipping App for Shopify | Custom Shipping Rates
Rating
4.5
feedback
168
chart
#1,261
All reviews
Rating Breakdown
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April 19, 2022
It is so difficult to configure the shipping rules especially when there is no bulk upload function. We need a way to set shipping charge for each KG, but have to create 30 rows to manually input the charges. Why is there no upload function from excel to the Better shipping app?
Using app
Over 1 year
Total reviews
1
Average rating
1.0
Thanks for your feedback. It's always helpful for us when making improvements to the app. I understand it can be time consuming setting up large sets of shipping rules in the app. We have a duplicate shipping rate function that can be used to create another copy of the shipping rate including all rules so they only need to be setup once. In cases where you have many rules, we also offer a service to automatically create these rules for you. For example, in your case where you have 30 weight based rules, if you let us know what the per KG charge is, we can automatically generate these rules for you. Contact us at [email protected] and we would be more than happy to assist. Thanks, Andrew
March 12, 2020
awful, even though I uninstalled the app I Am still being charged and there is nowhere I can find to contact customer service. horrible experience. Can somone please contact me
I’m very sorry to hear you have had a problem, I’ve double-checked the billing for you on your Shopify invoice. It looks like you uninstalled while on the Better Shipping 7-day free trial, so no money was ever charged to your account. If you believe it has, I’m very happy to chase it down for you with the Shopify finance team and get you a refund. I’ve sent many emails to you during the week with no response. If you would like me to chase it down for you, please contact us. We are always available for help with billing or help installing and using the app at [email protected]. Email us and let us know!
June 26, 2019
TERRIBLE app no support AT ALL from the support team. Its ever worked properly actually cost us money applying the wrong shipping prices to different areas.
Using app
About 3 years
Total reviews
1
Average rating
1.0
We’re sorry to hear that you had a bad experience! We have been in touch with you privately and we believe we have worked out a solution for you. We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working!
April 10, 2019
Only use this app if you have real time carrier shipping feature already on your site ! I Spent hours setting this app up only to find out I have to have another app installed at a cost of $20 per moth to make it work. This is stated in the apps details BUT only at the bottom of all the information, I recommend this should be placed in a prominent more visible position I like the app it is easy to use but annoyed that I have had to pay another $20 per month to make it work Really annoyed wasted many hours setting up BEWARE check first
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. Shopify will add the real time carrier shipping feature to any plan for free if you sign up for the annual billing cycle. This is a Shopify requirement and it isn’t something that we have any control over.
March 30, 2019
Such garbage. Completely unintuitive. super difficult to use. For what they charge, they should at least have a quality product. This is a feature that should just be a part of shopify, not doled out to a crummy app developer who will gouge your store for the simple ability to adjust box sizes for your items pre shipping. At least thats what i assumed it does- there is no evidence of it doing anything at all. I've now deleted it and am moving on to the next one which also hopefully doesn't suck. EDIT: I have removed the part where I said the support staff was unreachable. Turns out they are super reachable. I have now requested in writing directly to "Jess" 4 times in a row to stop contacting me and they absolutely refuse. This is past the point of being professional. Please avoid this company at all costs. I just want to be left alone and i don't want to be bullied into altering my honest experience by this company. They are literally contacting me to alter this review because they don't want their rating to go down. Holy unprofessional, batman. This is something no ethical business would ever dream to do. Ever. I sincerely hope they stop emailing me. Second Edit due to Dev Response: I didn't feel that you were contacting me "too often". I literally asked you to stop contacting me over 4 straight emails. You chose to ignore that and to continue to harass me. There is no way to misconstrue "please stop contacting me" as anything else. Yet you continued for several more emails as I continued to beg you to stop. This is not the sort of behavior I could ever consider acceptable. At this point every shopify store owner should know exactly how bad this app is and how the devs refuse to listen in the slightest to their customers. Everyone on shopify should avoid this app like the plague and find something (anything) better.
Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. We really pride ourselves on our customer service and we would have loved to be able to work with you to find a solution for your shipping needs. We really apologize if you feel that we responded to you too often, but we were trying to find out what you felt was missing from the app and what you were looking to set up with your shipping.
Jan. 6, 2019
This is not a good app. If you cancel the membership on your free trial they will still bill you. They also do not tell you how to cancel the bill.
Sorry to hear you had a bad experience! We do not charge customers for using the app during the free trial period. We've gone through our records and they indicate that your store has not been charged. However, if you are sure that you have been charged incorrectly we are happy to offer a refund! Also, the billing is automatically canceled once you uninstall the app. As you uninstalled during the free trial period your store was not charged. We really pride ourselves on our customer service and if you'd like to discuss this further please let us know!
Dec. 9, 2018
Terrible. All of the rates I set show up as "Free". No customer support. Awful app. About to uninstall and never look back.
We’re sorry to hear that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! We would have loved to help you resolve this issue, support is always only an email away and we always respond to every question. If you’d like to give Better Shipping another go, please just let us know and we can help you get setup!
March 17, 2018
We really looking forward to have this work, but even V2 is too glitchy and crashes almost every time you click a button - Doesn't update the bulk products correctly > most items are missed from update - Collection bulk updates on V2 is just purely terrible.. We did it on a collection which had over 200 items and only 10-15 of them got updated - Watched every video they have and I don't understand why couldn't they make it easier to do it - Or I'm an idiot who doesn't simply get how flexible this app is? - If you have over 1000 items I don't believe this app is for you if you want to have different pricing tiers on collections We had to go back to the way it was working based on weight which worked amazing for us > want to learn more e mail us at [email protected] we will show you how our weight pricing is for two separate tiers Main reason we deleted this app because of how much glitches it have.. www.socheap.ca
We’re sorry that you had a bad experience as part of our opt-in beta testing program. The optional beta test helps us to sort out any teething problems before we release the final version. Now version 2 has been out for a while we’re really proud of how it’s performing! If you’d like to give Better Shipping another try please just let me know!
Jan. 6, 2018
Quite disappointed I needed to pay $15 to find out that the app didn't offer the level of customization that I needed. Wouldn't recommend to any others.
We’re sorry that you were disappointed with the functionality of the app. We’ve since released a new version of Better Shipping that is much more flexible and delivers a lot more functionality. The new version allows you to set up multiple shipping rates per product and much more! If you’d like to give Version 2 a try, please just let us know!
Dec. 11, 2017
14.99 per month does nothing because you need the feature that cost an extra 20 per month for it to even work, lost money because of this app.. There's got to be something better
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan
Nov. 21, 2017
Hard to use. Not recommended. Wasted 2 hours of my time.
Sorry to hear that you had trouble with the app! If you have a unique shipping set up we’re always happy to provide extra set up assistance if you would like! We’ve also improved our help guided and added some video set up tutorials. If you decide to try Better Shipping again please just let us know!
Nov. 20, 2017
Good app and easy to use. Would've given 5 stars but its very expensive just so I can edit my shipping prices per product! Plus see below :( (Update) Just had to delete, I've been charged twice, in the same month. With a 2 week overlap. So I've been charged from 30th Oct - 29th Nov, but in the same bill, I've been separately charged from 14th Nov -14th Dec. $29.98 just so I can edit 1 products shipping cost!!! That's extortionate.
We’re sorry to hear that Shopify made a mistake with your billing! If you would like Shopify to arrange a refund please just let us know so that we start that process with them. Shopify are responsible for all app billing, but we’re happy to reach out to them on your behalf! Please let me know.
Oct. 6, 2017
This app doesn't allow setting different prices for variants. It advertises that you can set shipping rates per item on Shopify, but then you really can't. Very frustrating.
We’re sorry to hear that you had a frustrating experience! Better Shipping definitely does allow you to set up per product shipping rates! We’re always happy to provide customer support if you have any set up questions as well. If you’d like to try Better Shipping again, please just let me know!
Oct. 5, 2017
Junk. No support. Flat out doesn't work. Spent days trying to get it working and got double charged. Really PO.
We’re so sorry that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! Also, if Shopify have charged you double we’re more than happy to get in touch with them on your behalf to arrange a refund! Please contact us if you’d like us to start this process for you.
Sept. 3, 2017
Trying to bulk update and not working, also no help from support
Sorry to hear that you had a bad experience with Better Shipping! We’re always more than happy to provide as much support as you need to get things working. If you contact us with any issues we always work as quickly as we can to resolve them for you!
Aug. 10, 2016
This app is disappointing because it requires real time shipping which is an upgrade you need to purchase in order to use this? I really believed this would be the app to use but I'm sadly looking for alternatives to this.
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan
April 6, 2016
i tried setting up this app over 3 days, to help with bespoke shipping rates. It couldn't do what i needed. Shopify can't give any input on the setting up. Overtime i emailed the app developers, they took at least 18 hours to respond. They're in Australia and only responded on their time, so i had no interaction with them whilst trying so hard to set it up. In the end I just gave up and dismissed it. Up to now I'm still not sure if this app is what i need, as I've had no consistent help with the set up. Wouldn't recommend this app.
We’re sorry that you had a frustrating experience with the app! We really take pride in our customer service and we aim to respond to all emails within 24 hours, and usually a lot sooner! We’ve since updated our help guide and have included several tutorial videos! We’re always happy to provide any further instructions that you need on specific shipping scenarios too. If you would like to try the Better Shipping app again please just let me know!
Feb. 26, 2016
at the very end they tell you that you need to have real time shipping enabled so it costs $14.99 plus the real time shipping charges. Don't bother with this app.
We’re sorry to hear that you had a bad experience! Unfortunately Shopify requires that all stores wanting to use any shipping apps have the real time carrier shipping feature. This is a Shopify requirement and it isn’t something that we have any control over! Please note also that Shopify does offer to add the real time carrier shipping feature to any plan for free if you sign up annually to your plan
Nov. 13, 2015
App did not work, in the app it doesnt give you images of the inventory so it's hard to sort through everything and the search is very glitchy. I called Shopify to try to troubleshoot the issue and they couldn't figure it out either. I contacted support for the app and even though in their FAQ it states that you can't use both Shopify shipping settings and Better Shipping rates together, the app support person I talked to said I could. Bad documentation, just overall a waste of time.
Hi! I’m sorry that you had a bad experience with the app. We’ve since release a new version which is a lot more functional and flexible. The new version also has a very comprehensive help guide and some video tutorials to help with your app set up! We’re also happy to provide extra support you might need! If you would like to try Better Shipping again please just let me know.
July 22, 2015
It doesn't work!!!!! so upset!
We’re sorry to hear that you had a bad experience! We really pride ourselves on our customer support and if you contact us we’re always happy to provide as much assistance as you need to get things working! We would have loved to help you resolve this issue, support is always only an email away and we always respond to every question. If you’d like to give Better Shipping another go, please just let us know and we can help you get setup!