BetterDocs FAQ Knowledge Base for Shopify

BetterDocs FAQ Knowledge Base

Build FAQ & Documentation with AI & boost customer support

Rating

4.8

feedback

39

Reviews

chart

#1,660

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    18%
  • Less than a month
    33%
  • Less than a year
    33%
  • More than a year
    5%

Reviews Summary

The reviews for the BetterDocs Shopify App are overwhelmingly positive, with users praising the helpful and responsive customer support provided by the team. Many users appreciate the ease of use of the app and its ability to organize knowledge base documents effectively. The support team is highlighted for being quick, professional, and efficient in resolving issues. However, there are some mentions of limitations in customization options and a few bugs that users have encountered. Overall, BetterDocs is recommended for those looking to create a comprehensive help center for their Shopify store.

Highlights

Positive customer support and responsiveness
Ease of use and organization of knowledge base documents
Limitations in customization options
Encountering bugs
Recommendation for creating a comprehensive help center

Rating Breakdown

  • 5
    95% (37 ratings)
  • 4
    0% (0 ratings)
  • 3
    3% (1 ratings)
  • 2
    3% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 97% (38)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 11, 2026

Wonderful app, gives an ontime response to request and resolve issues quickly. I am very satisfied with the results from using this app. Recommend for personal and professional use.

Store

My Store

Using app

--

5 / 5 Share

Dec. 23, 2025

very helpful customer support. I do like how the entire help center is within the pages with the main website.

Store

Anderic

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Vandaag super goed geholpen door Santos van support! Top!

Store

Belskin

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

Loren was quick, professional, and incredibly helpful. Great communication and support — Thank you!

Using app

1 day

Total reviews

1

Average rating

5.0

All reviews

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