BetterDocs FAQ Knowledge Base for Shopify

BetterDocs FAQ Knowledge Base

Create FAQ & Store Documentation With BetterDocs

Rating

4.8

feedback

37

Reviews

chart

#2,514

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    19%
  • Less than a month
    32%
  • Less than a year
    32%
  • More than a year
    5%

Reviews Summary

The reviews for the BetterDocs Shopify App are overwhelmingly positive, with users praising the helpful and responsive customer support provided by the team. Many users appreciate the ease of use of the app and its ability to organize knowledge base documents effectively. The support team is highlighted for being quick, professional, and efficient in resolving issues. However, there are some mentions of limitations in customization options and a few bugs that users have encountered. Overall, BetterDocs is recommended for those looking to create a comprehensive help center for their Shopify store.

Highlights

Positive customer support and responsiveness
Ease of use and organization of knowledge base documents
Limitations in customization options
Encountering bugs
Recommendation for creating a comprehensive help center

Rating Breakdown

  • 5
    95% (35 ratings)
  • 4
    0% (0 ratings)
  • 3
    3% (1 ratings)
  • 2
    3% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 97% (36)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 23, 2025

very helpful customer support. I do like how the entire help center is within the pages with the main website.

Store

Anderic

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2025

Vandaag super goed geholpen door Santos van support! Top!

Store

Belskin

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 5, 2025

Loren was quick, professional, and incredibly helpful. Great communication and support — Thank you!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Love this app and customer service!!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

All reviews

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