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BetterDocs FAQ Knowledge Base for Shopify

BetterDocs FAQ Knowledge Base

Build FAQ & Documentation with AI & boost customer support

Chat Contact form FAQ Barcode scanning Form apps Page builder apps Built for Shopify
Developer
View on App Store

Rating

4.8

feedback

43

Reviews

chart

#1,879

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    19%
  • Less than a month
    37%
  • Less than a year
    30%
  • More than a year
    5%

Reviews Summary

The reviews for the BetterDocs Shopify App are overwhelmingly positive, with users praising the app for its helpful customer support, ease of use in setting up knowledge bases, and seamless integration with their online stores. Many users appreciate the quick response times from the support team and the prompt resolution of any issues they encounter. The app is described as essential for businesses looking to provide in-depth product knowledge to customers and improve customer support. However, there are some mentions of limitations in customization options and a few bugs that users have experienced.

Highlights

Positive customer support and quick issue resolution
Ease of setting up knowledge bases
Essential for providing in-depth product knowledge
Limitations in customization options
Some users experienced bugs

Rating Breakdown

  • 5
    95% (41 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 95% (41)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 2, 2026

After encountering a problem with the editor's display, I contacted support via the conversation tool. We were able to narrow down and resolve the issue in several steps. The tool that allowed support direct access to my installation was extremely helpful. This is what I call good support!

Store

Boxtronik-Shop

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2026

I needed to set up a knowledge base or a Wiki and this app is the best one I found for my usecase. The design part of the app is a bit lacking on features, but this is very well covered by the support team. If you're having any problems just reach out to support!

Store

Vintage Visual

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

BetterDocs is a great app! It helped us build our health knowledge base seamlessly. Also, must say the customer support is super helpful! They respond within seconds and resolve our queries promptly.

Store

Cranberry

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

Store

Kanguru Solutions

Using app

About 6 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

I had a call with Invinzor to get familiar with the app. He was very helpful, I now have a path to get started with Better Docs. Looks like it will be a good app for what we need.

Store

NAC Supply, Inc.

Using app

6 days

Total reviews

3

Average rating

5.0

All reviews

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