All reviews

Rating Breakdown

  • 5
    117% (27 ratings)
  • 4
    0% (0 ratings)
  • 3
    4% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

3 / 5 Share

May 12, 2025

First I'd like to say the support is very good. However I don't think this app is as good as the version they make for WordPress, which I have been using for years. I don't like the fact that on this app, when you edit a Doc it takes you back to the category pages. This is odd as I - and I am sure a lot of people - like to make edits, check the edit on the live site and make another edit. At the moment you save, get taken to the Docs list page, have to scroll and find your doc and then click edit again. I also can't seem to be able to re-order the docs within the category. I think they appear in the order I published them. Perhaps a user issue but I can't figure it out. I don't like the fact you can't add a contact form onto the Docs homepage. So I can't add any custom text to say "If you haven't found what you're looking for, contact us" nor can I put in our general contact information (telephone number etc) in our Docs homepage. Seeing as most people use Docs as their customer support area, you'd think this would be possible. Hate to say it but I also think it's a bit expensive. I have other apps at $9.99 that provide so much more value. I think they need a $4.99 / month tier with unlimited docs but none of the AI / chat stuff. Keep up the good work!

Using app

--

Total reviews

2

Average rating

4.0

5 / 5 Share

April 29, 2025

Very flexible and useful knowledge base product with responsive support!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 1, 2025

This app has been really helpful for my store. It's easy to use, works well, and has useful features that save me time. The support team is responsive and helpful whenever I have questions. Definitely worth trying if you're looking for a reliable Shopify app

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

Good app with good support.

Store

Zirrus

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2025

Thank you so much, it has been a pleasure to show me how I could generate documents. It is really, helpful for my shop. I appreciate this.

Using app

5 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 8, 2025

I am very thankful to mr. Ashik to help me to go trough this process of documentation, now I feel ready to proceed alone in the process, thanks to Mr. Ashik and his kind assistance

Using app

1 day

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 23, 2024

The customer support on live chat was very helpful and responsive, however, there are still some bugs and issues in the BetterDocs & hopy improve these.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

I cannot reccommend this App enough, a great tool. Service and back up is amazing and Amit is very helpful and happy to work with you until your questions are answered. 10/10 from us!

Using app

17 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

I couldn’t be happier with the support I received! The team was responsive and efficient, resolving my issue in no time. They guided me step-by-step until everything was fixed. Thank you very much to Patricia, Michelle and Santos. Bravoo!.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

BetterDocs is essential to my business. It allows my customers to get deep knowledge on the products I sell. I love the dashboard giving me insights on what's hot.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

I’ve been using BetterDocs for our Shopify store, and I must say, the app has been fantastic in helping us create a seamless knowledge base for our customers. The support team, especially Nicole, has been incredibly helpful, guiding me through every step with prompt and detailed responses. It’s been easy to implement and has enhanced our customer support significantly. Highly recommend this app to anyone looking to build a comprehensive help center for their Shopify store!

Store

NEXBLUE

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

great support

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Thank you Amit for your assistance with BetterDocs and the recommendations on what to do. Really appreciate your time and guidance!

Using app

11 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 27, 2024

It's so helpful!!

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 9, 2024

Love it! The support is great.

Store

TROXUS

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 16, 2024

This app is useful, and the support team is very helpful as well

Store

Zure

Using app

5 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 12, 2024

I had the absolute pleasure of working with Amit recently, and I cannot say enough about the outstanding service he provided. From start to finish, he demonstrated a level of professionalism and expertise that exceeded all expectations. Second time working with Amit. Amit's knowledge of the industry is truly impressive. He guided me through every step of the process with clarity and patience, ensuring I understood all my options and felt confident in my decisions. His attention to detail is unparalleled; no question or concern was too small for him to address promptly and thoroughly. What truly sets Amit apart is his genuine commitment to customer satisfaction. He goes above and beyond to ensure his clients are not only satisfied but delighted with the outcome. His friendly demeanor and positive attitude made what could have been a stressful experience remarkably smooth and enjoyable. If you're looking for someone who is not only skilled but also genuinely cares about your needs, look no further than Amit. I would highly recommend him to anyone seeking top-notch service and expertise. Thank you, Amit, for your exceptional work!

Using app

4 minutes

Total reviews

4

Average rating

3.0

5 / 5 Share

April 24, 2024

Kathryn helped us set up our dev store - I appreciate her understanding and support. Amazing app!

Using app

About 24 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2024

Good product, Good service. I like it~

Store

Birdfy

Using app

About 15 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

March 30, 2024

Pial was my instructor for this app and he was FABULOUS!!!! He gave very thorough and clear explanations on how everything works and he was also extremely professional!!! Looking forward to working with him again!!! The FAQs for BetterDocs are what works best for my business. Will be implementing that ASAP!! Great app!!

Using app

About 1 month

Total reviews

8

Average rating

5.0