BetterDocs FAQ Knowledge Base
Build FAQ & Documentation with AI & boost customer support
Rating
4.8
feedback
43
chart
#1,879
All reviews
Review RSS Feed
March 2, 2026
After encountering a problem with the editor's display, I contacted support via the conversation tool. We were able to narrow down and resolve the issue in several steps. The tool that allowed support direct access to my installation was extremely helpful. This is what I call good support!
Feb. 13, 2026
I needed to set up a knowledge base or a Wiki and this app is the best one I found for my usecase. The design part of the app is a bit lacking on features, but this is very well covered by the support team. If you're having any problems just reach out to support!
Feb. 5, 2026
BetterDocs is a great app! It helped us build our health knowledge base seamlessly. Also, must say the customer support is super helpful! They respond within seconds and resolve our queries promptly.
Jan. 28, 2026
Jan. 28, 2026
I had a call with Invinzor to get familiar with the app. He was very helpful, I now have a path to get started with Better Docs. Looks like it will be a good app for what we need.
Jan. 11, 2026
Wonderful app, gives an ontime response to request and resolve issues quickly. I am very satisfied with the results from using this app. Recommend for personal and professional use.
Store
My Store
Using app
About 2 months
Dec. 23, 2025
very helpful customer support. I do like how the entire help center is within the pages with the main website.
Nov. 5, 2025
Loren was quick, professional, and incredibly helpful. Great communication and support — Thank you!
Aug. 28, 2025
“BetterDocs is overall a nice, easy-to-use, and practical app However, it doesn’t provide full flexibility when it comes to customization. There are serious limitations in this area, and when we asked for a solution, unfortunately, we didn’t get the support we needed. Still, thanks But for those considering buying it, be aware — if you expect full customization and user-focused solutions, keep this in mind before purchasing.
July 23, 2025
Very good tool! Helped my organise all my knowledge base docs in one place, would recommened!!
July 17, 2025
Very good plug-in, very powerful functions, customer service staff responded promptly to help solve the problem
July 1, 2025
Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.
June 12, 2025
Been using this app a while now, Works well and does the job required. Had some small issues the support team was able to resolve quickly - Highly recommended