BetterDocs FAQ Knowledge Base

Nov. 1, 2024

I couldn’t be happier with the support I received! The team was responsive and efficient, resolving my issue in no time. They guided me step-by-step until everything was fixed. Thank you very much to Patricia, Michelle and Santos. Bravoo!.

Oct. 30, 2024

BetterDocs is essential to my business. It allows my customers to get deep knowledge on the products I sell. I love the dashboard giving me insights on what's hot.

Oct. 17, 2024

I’ve been using BetterDocs for our Shopify store, and I must say, the app has been fantastic in helping us create a seamless knowledge base for our customers. The support team, especially Nicole, has been incredibly helpful, guiding me through every step with prompt and detailed responses. It’s been easy to implement and has enhanced our customer support significantly. Highly recommend this app to anyone looking to build a comprehensive help center for their Shopify store!

Sept. 11, 2024

great support

Sept. 4, 2024

Thank you Amit for your assistance with BetterDocs and the recommendations on what to do. Really appreciate your time and guidance!

Aug. 27, 2024

It's so helpful！！

Aug. 9, 2024

Love it! The support is great.

July 16, 2024

This app is useful, and the support team is very helpful as well

July 12, 2024

I had the absolute pleasure of working with Amit recently, and I cannot say enough about the outstanding service he provided. From start to finish, he demonstrated a level of professionalism and expertise that exceeded all expectations. Second time working with Amit. Amit's knowledge of the industry is truly impressive. He guided me through every step of the process with clarity and patience, ensuring I understood all my options and felt confident in my decisions. His attention to detail is unparalleled; no question or concern was too small for him to address promptly and thoroughly. What truly sets Amit apart is his genuine commitment to customer satisfaction. He goes above and beyond to ensure his clients are not only satisfied but delighted with the outcome. His friendly demeanor and positive attitude made what could have been a stressful experience remarkably smooth and enjoyable. If you're looking for someone who is not only skilled but also genuinely cares about your needs, look no further than Amit. I would highly recommend him to anyone seeking top-notch service and expertise. Thank you, Amit, for your exceptional work!

April 24, 2024

Kathryn helped us set up our dev store - I appreciate her understanding and support. Amazing app!

April 3, 2024

Good product, Good service. I like it~

March 30, 2024

Pial was my instructor for this app and he was FABULOUS!!!! He gave very thorough and clear explanations on how everything works and he was also extremely professional!!! Looking forward to working with him again!!! The FAQs for BetterDocs are what works best for my business. Will be implementing that ASAP!! Great app!!

March 22, 2024

Very good experience with Amit, the man that helps use set up everything! Great app!

Dec. 28, 2023

nice app

Nov. 29, 2023

Amit was a great help. He was very knowledgeable and was very efficient.

Nov. 20, 2023

Excelente app!

Aug. 24, 2023

Good app, and good support they always answer quick and helped me fast with my recent problem, no problems highly recommend this!

April 12, 2023

Great Apps and Great support!! We used BetterDocs in WordPress and transfer shop to shopify. We didn't know how to transfer existing FAQ to shopify. We raised question to support and support team is responsive and very kind.

Jan. 5, 2023

Wonderful customer service and helpful dev team! This is by far the best Knowledge Base/Documentation app I've ever seen.

Aug. 12, 2022

BetterDocs is the only app on Shopify that allows you to build a truly robust knowledge system. You could use alternatives like chatbots and sequential systems, but the fact is, most customers would rather just search a traditional index. That's what this is. It's efficient, practical, and effective. There were some features I wish were on BetterDocs when I downloaded it. But here's the thing: BetterDocs isn't exclusive to Shopify. And the features I do want—exist on other platforms like Wordpress. So, when I emailed them with my wishlist, I believed them when they said they were working on it. For an idea of where this program is headed, we just have to look at those other platforms where it's later in its development. It's a good app. It does what it says on the tin, and the customer service is quick and knowledgeable. Try it out.