BetterDocs FAQ Knowledge Base

Nov. 5, 2025

Loren was quick, professional, and incredibly helpful. Great communication and support — Thank you!

Sept. 23, 2025

Love this app and customer service!!

Sept. 9, 2025

Great support, quick response and problem solved!

Aug. 28, 2025

Great support !!

Aug. 28, 2025

“BetterDocs is overall a nice, easy-to-use, and practical app However, it doesn’t provide full flexibility when it comes to customization. There are serious limitations in this area, and when we asked for a solution, unfortunately, we didn’t get the support we needed. Still, thanks But for those considering buying it, be aware — if you expect full customization and user-focused solutions, keep this in mind before purchasing.

July 23, 2025

Very good tool! Helped my organise all my knowledge base docs in one place, would recommened!!

July 17, 2025

Very good plug-in, very powerful functions, customer service staff responded promptly to help solve the problem

July 8, 2025

Good support !

July 4, 2025

great. Support team is perfect and helpful.

July 1, 2025

Excellent shopify App- the feature and design are really good. I am using it as customer self serve support portal.

June 12, 2025

Been using this app a while now, Works well and does the job required. Had some small issues the support team was able to resolve quickly - Highly recommended

June 5, 2025

Excellent, speedy support! I can highly recommend this app.

May 30, 2025

Ik ken betterdocs al jaren van wordpress en ben blij dat ze ook op shopify zijn! Als je een goede kennisbank wil bouwen dan moet je gewoon betterdocs gebruiken. Aan mijn kant zitten / zaten wat bugs. Meeste zijn via de chat opgelost andere zijn op dit moment mee te werken maar worden opgelost. Top team!

May 12, 2025

First I'd like to say the support is very good. However I don't think this app is as good as the version they make for WordPress, which I have been using for years. I don't like the fact that on this app, when you edit a Doc it takes you back to the category pages. This is odd as I - and I am sure a lot of people - like to make edits, check the edit on the live site and make another edit. At the moment you save, get taken to the Docs list page, have to scroll and find your doc and then click edit again. I also can't seem to be able to re-order the docs within the category. I think they appear in the order I published them. Perhaps a user issue but I can't figure it out. I don't like the fact you can't add a contact form onto the Docs homepage. So I can't add any custom text to say "If you haven't found what you're looking for, contact us" nor can I put in our general contact information (telephone number etc) in our Docs homepage. Seeing as most people use Docs as their customer support area, you'd think this would be possible. Hate to say it but I also think it's a bit expensive. I have other apps at $9.99 that provide so much more value. I think they need a $4.99 / month tier with unlimited docs but none of the AI / chat stuff. Keep up the good work!

April 29, 2025

Very flexible and useful knowledge base product with responsive support!

March 1, 2025

This app has been really helpful for my store. It's easy to use, works well, and has useful features that save me time. The support team is responsive and helpful whenever I have questions. Definitely worth trying if you're looking for a reliable Shopify app

Feb. 25, 2025

Good app with good support.

Feb. 24, 2025

Thank you so much, it has been a pleasure to show me how I could generate documents. It is really, helpful for my shop. I appreciate this.

Feb. 8, 2025

I am very thankful to mr. Ashik to help me to go trough this process of documentation, now I feel ready to proceed alone in the process, thanks to Mr. Ashik and his kind assistance

Dec. 23, 2024

The customer support on live chat was very helpful and responsive, however, there are still some bugs and issues in the BetterDocs & hopy improve these.