BOLD Subscriptions

April 20, 2021

Setting up this app and integrating it with my site was a bit confusing for me, but Simran from customer service helped me get it up and running in no time. Thanks Simran!!

April 12, 2021

Great customer service. They help me set up the store front and work Sunday to answer my questions. I am just at trial not even paying the full month yet. You know you can trust partners like this. I know Laurel would say this is part of her job. But I also know not every company nor everyone would do that. Thank you

April 11, 2021

Customer service is King. I believe the email temples should mimic Shopify's, but support worked with me until I was totally satisfied and followed up with me repeatedly. Very impresses. As far as the app, it works, hands down. I love it.

April 5, 2021

This review is on set up and installation only. I installed the app and added the code to my theme. But since my coding skills are not expert level, customer service at BOLD took over and installed all the code correctly. I looked through it all today and it is perfect. We are launching our subscription service as a new feature later this week so are excited.

April 3, 2021

What an outstanding app and even better customer service to back it up. Nir was just amazing and resolved the issue within seconds. Just amazing :)

April 1, 2021

A big shout out to Gaurav, app specialist for amazing customer service experience. I was just about to start using the app and I had issues with the app as it was not working as it was supposed to be despite of doing everything I was supposed to do. Gaurav took his time to understand the situation, patiently explained what was the issue and resolved the issue promptly. Not only that, he was very proactive to suggest further improvements and made changes on my behalf. It was very seamless process and he was incredibly helpful!! Now, I highly recommend this app as I know I will get hands on support immediately when there is an issue.

April 1, 2021

5 stars for customer service - Jericho, has been very helpful answering questions during the Version 2 setup.

April 5, 2021

I've updated my review based on a response from Laurel. She clarified the problem was resolved, however subscription renewals will process throughout the day on the first of the month. I appreciate the customer service and help in making sure I'm taken care of.

March 31, 2021

App working great so far, and the customer service has been top notch! They helped us install and fixed an issue we had in one day. Ability to customize the text and the look is a plus for us also.

March 27, 2021

I used this app to add subscription for my customers and I can honestly say it is very nice and I highly recommend it as well the service from this team was fantastic -I highly recommend this tool and the service

March 22, 2021

We migrated to Bold and Shopify from a different point of sale and self-managed subscriptions. In fact, we were the first migration to Bold V2, I believe. The Bold migration/development teams went above and beyond for us as we launched our Shopify storefront around an existing base of subscribers. There were definitely some functionality hiccups along the way, between Bold and Shopify, but some of that is to be expected with a brand new product. Overall, Bold has been incredibly communicative, helpful and eager to get their hands dirty with us. We'd recommend Bold, especially now that the migration process to V2 has been tested and flushed out, and we appreciate Bold's willingness to lead the way with Shopify on developing subscription management hosted in Shopify checkout, accounts, etc.

March 19, 2021

An easy and straight forward app. I'm loving the customer service! Super quick response time on their live chat support.

April 20, 2022

Very helpful - Gagandeep was very helpful. Figured out the issue and help solve the problem - thanks. Recently (Kelsey) as well as Chintak fixed an issue. Very prompt and fast. Thanks.

March 17, 2021

Using this app to run mu juice subscription programme - its great, does what it says and the team at Bold are really helpful.

March 15, 2021

Aryan Sharma was absolutely amazing in customer service and technical support, I was about to cancel my subscription due to technical difficulties; however this employee went above and beyond in a VERY timely fashion. Well done and thank you!

March 12, 2021

Excellent support from Nir! Best app for anyone doing subscriptions. Very easy to handle and simple set up.

March 11, 2021

I really like this app, it works well, and support is fast and helpful. It is currently the only app in Shopify that can automatically charge the customer without bothering the customer. However, one feature I really need is to make it so the first subscription purchase is full price, and every purchase after that is discounted. Some customers buy the product once and unsubscribe and get the discount without 'actually subscribing'. This app is also so expensive every month plus Shopify's fees which makes me starting off this business hard and taking most my profit :( So this might be good for bigger businesses, not start-ups.

March 10, 2021

Excellent support from Nir who solved my problem and took time to explain my confusion. Really great customer service! thanks so much.

March 9, 2021

Jericho has been a huge support in helping me set up the subscription service to my website. He's helping me to work through my lack of tech knowledge and I'm almost ready to launch because of him!

March 8, 2021

Great App support from Aryan, quick response and got us set up as we have limited coding expertise.