BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.3
feedback
392
chart
#1,327
All reviews
Rating Breakdown
Review RSS Feed
Feb. 2, 2021
I had a great experience with Simranjit Singh. He was amazingly helpful and patient with me as I am not technical and had to work with my developer on the phone while doing the chat. He answered all of our questions, fixed our problem and even went beyond that to help with another small issue. I was very happy with Simran. He is a great representative to your company.
Thank you so much for your review. We are so happy that Simran was there to help you ! We are always there to help when you need us!
Feb. 2, 2021
Gaurav did amazing on customer support! He is a great trouble shooter who cares about customers!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Using app
About 1 month
Total reviews
1
Average rating
5.0
Thank you so much for your review! We are so thrilled that Gaurav did an amazing job! Thank you for choosing Bold.
Feb. 2, 2021
just installed, I must have made an error somewhere in the code - but i popped on live chat and simran had it fixed within 10 minutes. I look forward to working with the bold team going forward if this is the ustomer service thats to be expected.
Thank you for your kind review. We are thrilled that Simran was able to fix the error you were experiencing. We look forward to working with you as well, remember we are always there when you need us. Thank you for choosing Bold!
Feb. 2, 2021
Great support that replies quickly. Product seems to be well built and serves its purpose. Customizable and reliable.
Thank you for your review! We are so pleased that we were able to assist you quickly. Thank you for choosing Bold!
Feb. 1, 2021
Such a great service and a great app. I need to translate in french and they show me how to customise.
Merci beaucoup pour la critique!
Jan. 29, 2021
Needed some help installing and Simran was amazing - he went above and beyond to help me out. 5 stars for customer service!
Thank you so much for the review. We are very happy to hear that Simran provided great customer service. Wishing you all the best with your subscriptions.
Jan. 29, 2021
I had issues manually installing the theme code and the automatic would not work. I not only received some help installing but it was a quick response.
Thank you for the review. We are very happy to hear that our team was able to support you with quickly installing the app. Wishing you all the best with your subscriptions!
Jan. 26, 2021
App works great although would be great to see some more advanced featured being rolled out (custom start date) Support is excellent - Gaurav was awesome in fixing my issue and they really went the extra mile to make sure everything was all good
Thank you so much for the valuable feedback! We will pass the feature. request for custom start dates back to our team. We are so thrilled to hear that the app is working well, and that Guarav was able to provide great support.
Jan. 22, 2021
Had a very easy install thanks to Simran from Bold's support team. This app has all of the features that our brand is looking for, would recommend!
Thank you so much for your review and recommendation. Wishing you the best with your subscriptions!
Jan. 22, 2021
Priyanka was very helpful! I love the live chat option so I can get my issues resolved fast and efficiently.
Thank you so much for the review! We are happy to hear that are finding our Priyanka, and the rest of our live chat team to be helpful and quick.
Jan. 21, 2021
Gaurav from customer support was super helpful. He helped me customize theme code so the colors matched my store theme and even showed me how I can change it myself if I want to in the future. 10/10 experience! UPDATE: Jericho from customer support is also super nice and helpful! 10/10! These employees need a bonus or raise!
Thank you so much for the enthusiastic review. Guarav and Jericho really are best of the best! We are so thrilled to hear that they were able to help you with matching the branding on your site, and providing you with the tools to keep it up in the future, Wishing you all the best with your coffee subscriptions.
Jan. 21, 2021
great app, very simple to use The support team very helpful and sorted my issue quickly will be signing up for sure.
Thank you so much for the review! Happy to hear that our team was able to provide quick and helpful support.
Jan. 20, 2021
Gaurav was amazing at tech support. So helpful with all types of questions. The platform is great and the support is better! This will definitely help our company succeed!
Thank you so much for the review! We are more than thrilled to hear that our team has helped set you up for success. Wishing you all the best with your coffee subscriptions!
Jan. 22, 2021
Although have not yet used Bold because there was a failure in integration between shopify and bold, i have spoken to customer service and they were of tremendous help. very passionate team Update: Integration was 100% successful thanks to the Bold team; thanks! 10/10 recommend.
Thank you so much for the great review. We are so happy to hear that our team was able to set you up for success!
Jan. 16, 2021
Fanatstic app, very slick and easy to manage. Lots you can customise for your customers too. Also very helpful support team with fast replies.
Thank you so much for the review! So happy to hear that our team has been able to provide quick and effective support. Please don't hesitate to reach out if we can help you with anything!
Jan. 16, 2021
Appreciate the customer support provided on a Friday evening to get this app installed correctly having previously installed Bold Memberships!
Thank you so much for the review! Wishing you all the best with getting started with Bold Subscriptions. Please check out our Help Centre for great resources regarding set up of Bold Subscriptions V2.
Jan. 15, 2021
In my free trial still but getting set up and customizing my widget for my website was a breeze thanks to Gaurav's help! Quick and fast customer service, very appreciated.
Thank you for the great feedback. We are so thrilled to hear that Gaurav provided you with quick and effective support. Please check our Help Centre and don't hesitate to reach out to our live chat if you require more assistance!
Jan. 14, 2021
was great customer service. though we are still in free trial mode though so we shall see! thank you,
Thank you for the review. We are wishing you all the best with getting started your subscriptions! Please don't hesitate to reach out if you need any additional assistance. We also recommend checking out our Help Center for great articles about getting started!
Jan. 14, 2021
Fantastic service and the live chat funcation has been brilliant!! this app is fab and id really like to thank priyanka for there help in getting my issue sorted!
Thank you so much for the great review! So happy to hear that Priyanka provided great service over live chat. Please feel free to reach out if you require any further assistance.
Jan. 14, 2021
Simran was great helping us with everything we needed. They made the whole installation process very simple & helped with any issues. Navjot was also great when first installing the app
Thank you so much the review! Very happy to hear that Simran and Navjot were able to help you out with any issues of questions. Please feel free to checkout our Help Center and Live Chat if you have any further questions.