Bold Subscriptions App
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This is the worst "update" I have ever seen on a app. They had a great working program and they went and ruined it by making a program update that doesn't do anything- DO NOT USE THIS APP !!!
Thank you for taking the time to provide us with this feedback. Apologies that we weren't able to create a solution that fits Menucha. Our developers are constantly working on improvements to our apps, hopefully we can work together once again in the future.
signed up 132 subscribers week 1. week 2 as they are all to be billed the 2nd time, only 2 get a bill. the other 130 are gone. no record of them at Bold at all. total joke. customer service say 3-5 days to get back. there is no phone number to call. finally get someone on chat, who tells me the developers dont have time to talk to the customers and someone will work on it sometime soon. total joke. been working on this for 7 hours and still no answers as to why all of my subscribers disappeared at midnight on their app.. bigger joke is that Shopify's response is that it's not their problem, contact the app im using. oh, you mean the one im using based on your recommendation? found on your website? it's time for internet companies to be accountable!
Thank you for your review. I am terribly sorry for the inconvenience this all has caused you. Rest assured we are working diligently on resolving this issue. Thank you so much for your patience.
Really disappointed that BOLD created a new version of their app but just left us in the dust... they said months ago that migration was coming soon but they have done nothing and say its still not available for us. So for us to switch to the new version we would have to install the new version and manually migrate all of our customers and subscriptions ourselves. I don't think BOLD values their customers.
Thank you for your review. We sincerely apologize for the inconvenience this may have caused. We are working really hard on rolling out migrations, thank you for your feedback.
This app is incredibly frustrating with all it's glitches. We have multiple tickets open for close to a month now and the slow response time in rectifying these issues is very unprofessional. It's very disheartening having OUR customers upset at us for YOUR issues, glitches, lack of features and big oversights. PLEASE listen to your customers (me) and fix your app!
Thank you for the honest feedback. We apologize for any additional stress for you and your customers. Our team has reached out to speak over the phone regarding the status of the technical issues you are experiencing.
After installing manually the app and spending a lot of time on it, they told me I have to pay to translate the app in French. Shame on you Bold Subscription.
Merci pour vos commentaires honnêtes - nous sommes désolés d'apprendre les problèmes que vous avez rencontrés et nous aimerions avoir une seconde chance de vous préparer au succès! Nous avons confirmé qu'un de nos experts vous a contacté via l'e-mail de votre billet, veuillez garder un œil sur nous et nous sommes prêts à vous aider.
We have had a bad experience with this app. A glitch in their system resulted in their subscription service promising our customers $0 orders. Use this service at your own risk if you want to be out thousands of dollars.
Thank you for your feedback. We sincerely apologize for any frustration this may have cause you. Our team is looking into making sure that your issues are resolved and hoping that we can turn your bad experience into a good one.
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