BOLD Subscriptions
Top Subscription App for Shopify | Maximize Every Subscriber
Rating
4.3
feedback
392
chart
#1,327
All reviews
Rating Breakdown
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Feb. 24, 2022
Hello there, Thanks a lot for helping me to install the app on my shopify store i really do appreciate it!
Thank you for your review. We are always happy to help. Thank you for choosing Bold!
Feb. 14, 2022
Bold has been great to work with! Fast and friendly customer service. My associate Kelsey was able to fix a problem that would have taken me days to fix.
Thank you for the kind review! We are so happy that Kelsey was there to help you. Thank you for choosing Bold!
Feb. 16, 2022
On the website, it says Worldpay is supported, But after installation, I was told by their customer service that they don't support Worldpay. Also NO refund. MAKE IT WORK, OR GIVE ME MY MONEY BACK
We're sorry to hear about this. WorldPay is a supported payment gateway for our first version of Bold Subscriptions, while our second version only supports the payment methods made thru the Shopify Checkout - apologies for the confusion! We've created a ticket for you and our team will be getting in touch to help. We hope you have a great day in the meantime!
Feb. 14, 2022
The migration from Bold v1 to Bold v2 has been terrible. We've had customers with duplicate orders and now customers are being sent notification from v1 despite the fact they're on V2. We've lost subscribers and wasted customers time and had to take on a lot of extra customer service. YOU'VE STILL NOT RESPONDED
Using app
12 months
Total reviews
1
Average rating
1.0
Thank you for taking the time to leave your feedback. We are very sorry for the troubles you have encountered after the migration. I can confirm our team is taking this very seriously and are looking into the issue further. Hopefully we can get this back on track for you and improve your experience going forward.
Jan. 31, 2022
Great app and better customer service. Kelsey was a huge help and provided a detailed and clear explanation for how to solve our issue. Thanks!
We are so happy to hear you are enjoying our app and our customer service. We will be sure to pass along your kind words to Kelsey as well. We are always happy to help! Thanks for choosing Bold!
Jan. 29, 2022
Great Cstomer Service ,Always happy to Help Just Changed My Theme i had a few problems but once again this was sorted by the Team. Thanks Mark
I am so glad we could help exactly when you needed it. That is what we are here for. Reviews like your make our day! Thank you for choosing Bold!
March 7, 2022
We tried to make things work with Bold Subscriptions, but it took about a month for them to respond to our migration request, and we had problems with code integration. After about a month and a half of trying we've decided to move on to a different app, which were able to get it working within the same day.
Thank you for your kind review! We will be sure to pass along your words to the support staff, and especially Nikhil. We are always happy to help! Thanks for choosing Bold!
Jan. 20, 2022
We have been using Bold Subscriptions for a few years now and it has been great for our needs! The support/customer service team is always so fast to help when we've had issues. Kelsey, Colton, and Abhishek has been so great and are so quick to respond.
Thank you so much for the review! We are so happy to hear things are working for you exactly as you need. I will be sure to pass along your kind words to the team! Thanks for choosing Bold!
Jan. 19, 2022
This app is pretty good. It has some bugs though like duplicate orders that are created randomly sometimes and its also kinda limited in features but overall does the job of subscriptions. I would have to say though there customer support is great Kelsey has helped me several times now and is always a pleasure to work with. If it wasn't for her I would have deleted this app.
Thank you for your honest review. I see our team is working hard to find the issue at hand. In the meantime, we are so happy to hear that Kelsey has given you the outstanding service you need. We will be sure to pass along your words!
Jan. 19, 2022
The subscriptions widget on product pages looks very nice and the system works well. The only issue I have is that customers cannot pick shipping method themselves, but that's apparently a Shopify limitation.. The Bold customer service is really helpful, especially Nikhil did a good job with a fast fix of an issue!
Thank you for the kind review. We are just so happy that Nikhil was there to help. Thank you for choosing Bold!
Jan. 19, 2022
Great customer service from Colton, Nikhil, Rifat, and Chaysen. Installation process is straightforward, and it looks great on the store.
We are so glad to hear you received great customer support! That is what we strive for at Bold. Thank you for your kind words, we will be sure to pass those along to the team! Thanks for choosing Bold!
Jan. 17, 2022
Subscription service works great. Vineet was very helpful with setting up my subscription option for various products.
Thank you kindly for leaving a review. We are so happy to hear Vineet was able to help you get set up quickly. That is the kind of support we strive to provide! We wish you every success!
Jan. 17, 2022
Stanislav provided great answer on my question, thanks! My problem was ultimately resolved in short time.
We are so glad to hear Stanislav was able to help you out. We will be sure to pass along your kind words! Thank you for choosing Bold!
Jan. 12, 2022
So far very helpful. The chat team was very helpful and quickly responded. It is currently meeting all our needs for a subscription app.
Thank you for your kind words! We are glad to hear our product is meeting your needs and you found our live chat helpful. Reviews like your let us know we are on the right track! Thanks for choosing Bold!
Jan. 11, 2022
The app was easy to install and ready to launch in no time. Had a couple of calls with Bold product team to walk me through how it worked, what we needed and how they could help. Customer service through the live chat is always super fast and helpful.
Thank you so much for your review! We are happy to hear our Merchant Success Specialists were able to help you so quickly and effectively. That is what we strive for! Looking forward to watching your subscriptions grow. Thanks for choosing Bold!
Jan. 11, 2022
Jericho was a great help. Got everything set up with our new theme. Bold works great! We've been using it for about 2 years now
Thank you for taking the time to leave a review! We will be sure to pass along your kind words to Jericho. Thanks so much for choosing Bold, we wish you every success!
Jan. 10, 2022
Just off of on online help with Vineet. They were incredibly patient with our issue and fixed it seamlessly. Excellent customer service!
Jan. 7, 2022
We've been using Bold for a while, noth v1 and v2, some setups have changed location, which is a bit confusing at the beginning ,but it's not hard to figure out. Customer service (Vineet) is very helpful, and saved us a lot of time.
We are so glad to hear that Vineet was able to help you out! Thank you for leaving your feedback, and thanks for choosing Bold!
Dec. 8, 2021
Very bad support. I am trying to contact support for days and they are not getting back to our queries... My Bold subscription has stopped functioning suddenly. I am not getting orders as well due to this.
Thank you for your feedback - we are very sorry to hear about the delay in communication! We sincerely apologize for any frustration this may have caused you. I can confirm our team has reached out in hopes of resolving this issue for you.
Dec. 7, 2021
Jericho was a great help in finding out why my customer's subscription order interval was processing too quickly. I really appreciate the follow up email with the detailed explanation. Thank you!
Thank you so much for the review! We've passed your feedback onto Jericho and the support team. :)