BOLD Subscriptions App
Best Shopify Subscriptions App, Subscription Sales and Mgmt
Rating
4.3
feedback
377
chart
#2,102
All reviews
Review RSS Feed
May 31, 2023
Perfect customer service !! Jade Buhler was amazing to help me set up the subscription the way I wanted. Love the app so far, it integrates really well on my webesite.
Feedback like yours make our day! We are so happy to hear that you are enjoying Bold Subscriptions. We will be sure to pass along your kind words to Jade. Thanks for writing in!
May 31, 2023
Very pleased with the customer support - issues we experienced around creating customer accounts following guest checkouts and address sync problems were dealt with professionally and quickly by Dan from the Bold Commerce team. Now we can use the app as intended (within the limitations set by Shopify for subscription apps..)
Thanks so much for writing in with your feedback. We are sorry to hear about the difficulty you’ve experienced with your customer’s account management. Our team has reached out to you to provide some guidance with the issues you are facing. We would love to help! Please keep an eye out for communication from our team.
May 2, 2023
Great and easy to manage app! Had an issue earlier today with a button feature... their team resolved the problem by the end of the day. Top notch!
Thank you for your wonderful review. We are always happy to help! Thanks for choosing Bold!
July 28, 2023
Update 7.28.23: Yet again I am blown away by customer service. Chintak fixed an issue for me that I honestly was expecting a "We can't do anything about that, you need to speak with shopify or the theme company". But no, Chintak was able to make a change that will make life for my customers much easier. Thank you! I've never had anything but a fantastic experience with Bold Support. From the migration process from V1 to changing the text for me when I could not figure out coding. Their customer support is what makes me a very loyal customer. Special shout out to Cody for being my go-to migration guru. I can always count on Cody for a speedy and helpful reply to my emails. Also like to send another shout out to Chintak for help with my most recent question, great communication, solution and follow up!
Thank you for your glowing review! We are so just thrilled to hear that you’ve had such a great experience. We work hard to provide seamless migrations and will be sure to pass along your kind words to our team. We are always here to help out with anything you need! Thanks for choosing to grow with Bold!
April 10, 2023
Really helpful support. When my Shopify theme was updated, there was a missed step. I needed help updating my code and subscription verbiage, and figured I could reach out to Bold for help, and Chintak was super responsive and did so right away. Thanks!
Thank you for your lovely review. We are so happy to hear that Chintak was able to help you out, that's exactly what we are here for! Thanks for choosing Bold!
March 12, 2024
Works well for our company. Would recommend
Thank you so much for the review and recommendation. We are thrilled to hear that our support team has been able to help you so efficiently! We are working hard to improve and develop new features everyday, so needless to say, reviews like yours make our day! Thanks for your continued support!
March 15, 2023
Brysen was really helpful, answered all my questions immediately - really pleased with the subscriptions so far.
Thanks for writing in with your review. We agree, Brysen is indeed a support superstar--we will be sure to pass along your kind words! We are so glad to hear you are pleased with the app. Thanks for choosing Bold!
March 8, 2023
Excellent support. Brysen from the support team was quick, helpful and responsive. So far, a great app to work with.
Thank you for the kind review! We are so happy that Brysen was there to help you. Thank you for choosing Bold!
Jan. 25, 2023
We are new to Bold Subscriptions and Chintak was really helpful when it came to a problem we had installing the app on our store. Very positive first support request.
Thanks so much for writing in about your experience. This is the kind of feedback that we love to hear! Our team is always happy to help out whenever needed. Thanks for choosing Bold!
Aug. 9, 2022
The live chat option with the Bold team is amazing. I needed help with changing something on our website for some time, and thanks to Kelsey my problem is no more. She was efficient, polite and able to direct me so well. So thank you Kelsey!
Thank you for your kind review! We are so happy to hear that you were able to get the support you needed with Kelsey. Thank you for choosing Bold!
July 8, 2022
Had some issues launching Bold but the team was amazing. BIG shout out to CHINTAK-superstar support!
Thank you for your review! The team is always happy to assist with roadblocks that come up. Thanks for choosing Bold!
Feb. 14, 2023
Customer service with Chaysen was top notch - very knowledgeable and solved my issues quickly and completely - Bold support makes this a great add-on for Shopify. - - Mohammed was also GREAT - very knowledgeable
May 25, 2022
Customer service have been amazing whenever I need anything. The chat functionality to virtual meetings. You get what you pay for!
May 24, 2022
Amazing Team and Support Service. Bold Suscriptions Rock! Easy to install, and there is a lot of tutorials and information how to make a full set up.
May 6, 2022
We needed help integrating Bold Subscriptions into our AJAX cart. The support team's help and communication was excellent and they performed the integration quickly.
March 4, 2022
The support on this app is outstanding! Shoutout to Kelsey for helping with my urgent, last minute client request.
Appreciate the kind words. The team is always happy to assist. We will be sure to pass along the kudos to Kelsey! Thank you for choosing Bold.
March 4, 2022
Great app - this works really well for our store. I just wish there was a way to only require customers making subscriptions to create an account (i.e. not every customer).
Thank you for your review and feedback! While Shopify customer accounts do not have this option at this time, we recommend to enable the “Subscription Created” email within Bold Subscriptions. These emails are customizable and can be used to direct customers to create an account once they purchase a subscription. Hope this helps! Thanks again for choosing Bold!
Jan. 20, 2022
We have been using Bold Subscriptions for a few years now and it has been great for our needs! The support/customer service team is always so fast to help when we've had issues. Kelsey, Colton, and Abhishek has been so great and are so quick to respond.
Thank you so much for the review! We are so happy to hear things are working for you exactly as you need. I will be sure to pass along your kind words to the team! Thanks for choosing Bold!
Jan. 19, 2022
Great customer service from Colton, Nikhil, Rifat, and Chaysen. Installation process is straightforward, and it looks great on the store.
We are so glad to hear you received great customer support! That is what we strive for at Bold. Thank you for your kind words, we will be sure to pass those along to the team! Thanks for choosing Bold!
Jan. 17, 2022
Subscription service works great. Vineet was very helpful with setting up my subscription option for various products.
Thank you kindly for leaving a review. We are so happy to hear Vineet was able to help you get set up quickly. That is the kind of support we strive to provide! We wish you every success!