BON Loyalty Program & Rewards
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This app was uninstalled the same day because the app developer wanted to charge me a fee for integrating the floating widget and rewards page into my theme. The floating widget is large and blocks the cart drawer checkout button on mobile. The buttons on the rewards page are not customisable. The extra fee charge is disappointing because I am on the paid version and it took me all day to set up the app, and I found out last minute about the extra charges. All the other apps I use, paid and free apps, offer support for integration for free.
Dear Trail Threads Co. Limited, This is Maxxie from BON. I hope you're doing well as you go through our email. After reading your review, I'm truly sorry for any frustration you've experienced and regret that my response felt robotic. Rest assured, all our messages are sincerely drafted by hand. We genuinely value your feedback and want to offer a solution. I know this has been mentioned before, but I hope to have your kind understanding that we never intended to overcharge our valued clients for any services. Each website is technically unique, requiring careful personalization for effective widget/ loyalty page integration. So our customization work is always carefully calculated and priced to ensure cost-effective solutions for all BON merchants. However, you mentioned that you spent considerable time setting up BON, and displaying the widget seems to be the final step, we sincerely hope to continue supporting you by offering the solutions we sent to your email recently. We truly hope you'll check our email and consider them. This offer is our way of saying thank you for your time spent on the app. We look forward to continuing our partnership and supporting you in launching and measuring the effectiveness of your loyalty program. Thank you again, and I look forward to hearing from you soon.
I recently set up BON Loyalty and had an exceptional experience with their customer service. Jean and Cara was incredibly helpful, providing fast replies and patiently guiding me through every step of the process, even though I had numerous questions. BON's customer service is superb and far exceeds that of our previous loyalty program. Highly recommended!
Hello Mudorganics, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I had been using and testing out this app for a few months now and so far, I really like that it is easy to implement and use. The service is excellent! The team is always so quick to repsond and always so helpful. And when they say they will get back to you on something, they always do so and at the fastest possible time. Maxxie and Cara assisted me today and my problem was resolved extremely quickly. Thank you so much! I'd highly recommend this app :)
Hello Piperluna, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Super awesome customer service. I wish I had found this app sooner! Newbie like me could get the hang of it easily and quickly with the patient guidance from the customer service. High recommended
Hello Go2Stickers, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I found this loyalty app very useful and easy to use. The customer service is outstanding, especially Sophie, who provided a very quick reply and helped me solve my problem efficiently. Highly recommend!
Hello Ouson, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Chelsea, really helped me out getting BON installed and working. I have no clue what I am doing with this stuff. Easy to use and looks like it will add a lot of value for our customers and help tackle competition. Would recommend it so far and will update my review after using it for a few months.
Hello Canvape.com, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Very helpful customer support. Sophie and Cady answered all my inquiries very promptly!
Hello USA Apteka, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I am really enjoying this app. It is very user friendly and easy to setup. I did have a few issues with removing the widget on the home page - but Anna was so quick to respond to my request. She was able to send me links and walk me through the changes I wanted to make.
Hello House Of FurBaby, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Mia from customer service has been so helpful during the set up process, with all of my questions.
Hello The Heart Division, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
El mejor soporte para este tipo de plataformas, rápido y efectivo. Además la app es muy fácil de configurar y comparada con otras es muy intuitiva y a la vez poderosa
Hola Seasons Love Your Skin, ¡Muchas gracias por tomarse el tiempo para dejarnos una maravillosa reseña de cinco estrellas! Si alguna vez necesita ayuda o tiene alguna pregunta, no dude en comunicarse con nosotros. Puede chatear con nosotros directamente a través de nuestro sitio web o enviarnos un correo electrónico a [email protected]. ¡Estamos aquí para ayudar en todo lo que podamos!
Great app, with an amazing team support, especially Sophie, who answers everything very fast and resolved all our issues !
Hello Georgespaul, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
So far so good. Customer service from both Mia and Anna was excellent. They got my customers imported and loyalty page and widget up and running quickly. The app looks great and I think it will be much easier for customers to navigate than my previous program
Hello All Natural Collection, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Excellent service! I don't know how well the app will work out yet since I just installed it on my store but the customer service has been top notch!
Hello Inaury, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
good customer service from Maxxie
Hello Specialised Aquatics, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Customer support was very helpful. Immediately provided solutions to all my questions.
Hello SILCO HAUS, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
First view minutes within the APP and the support already is amazing. Chelsea was super fast responding and super friendly. Cant wait to explore more of this app and see how much it will help us to increase our sales.
Hello menstruflow GmbH, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Fonctionnalités complètes et surtout pouvant être complètement traduites, y compris les boutons d'action (au contraire de certains de leurs concurrents, notamment celui commençant par un S). Service client tip top, mes remerciements à Mia et Maxxie. Je recommande.
Bonjour La Sélection du Pro, Merci beaucoup d'avoir pris le temps de nous laisser un si merveilleux avis 5 étoiles ! Si jamais vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Vous pouvez discuter avec nous directement via notre site Web ou nous envoyer un e-mail à [email protected]. Nous sommes là pour vous aider de toutes les manières possibles !
The application is very intuitive and easy to use, it has many essential features for my store. Not to mention that the support is very helpful, I had a very good experience with Cady, who was very helpful and resolved all my doubts.
Hello Koala, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
I am extremely pleased with this rewards program app for Shopify. The support team is excellent and always attentive to my needs. I would especially like to thank Cady for her outstanding attention and assistance. Highly recommend this app!
Hello Squeeze De Citron, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
Sophie and Maxxie were a great help in setting up the app. For reference, the app needs to be activated in the settings as well as the theme, a point I overlooked. However they quickly addressed this and helped me to remove the BON 'label'. Great support and looking forward to testing the APP, initial thoughts are the interface look clean.
Hello Wyevale Hedges, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at [email protected]. We're here to help in any way we can!
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