BON Loyalty Program & Rewards

Hello subthisandthat, We wanted to reach out and extend our heartfelt thanks for taking the time to leave us a glowing 5-star review. Your feedback means the world to us, and we're absolutely thrilled to hear that you had such a positive experience with Cara and the BON team! We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.

Hi pregnanTEA, We value your trust in us and are committed to continuously delivering top-notch Loyalty program and exceptional customer experiences. If there's anything else we can assist you with or any suggestions you might have, please don't hesitate to reach out. All the best, Liam BON team.

Hi Calailis Beauty, We are writing to express our sincere gratitude for your recent 5-star review. Your kind words and positive feedback have truly made our day, and we're thrilled to hear about your fantastic experience with Cady, our support staff. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.

Hi Zonli team, Knowing that we've met or exceeded your expectations is incredibly rewarding for us. Your review not only brightened our team's spirits but also serves as a motivating reminder of why we do what we do. We are just one message away via live chat or email address [email protected], feel free to contact us whenever you need our assistance. All the best, Liam BON team.

Thank you for the glowing 5-star review! We're thrilled you had a fantastic experience with us. Our team is dedicated to delivering excellence, and your feedback encourages us to keep it up. Looking forward to serving you again soon! Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Liam BON Team.

Thank you so much for taking the time to leave us a fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear that you had such a wonderful experience with Anna from the Support team! If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team

Thank you for choosing BON. Genie and our support team feel honored to have had the opportunity to serve you, and we look forward to welcoming you back soon. Your feedback is invaluable to us, and it motivates our team to keep striving for excellence. If there's anything else we can do for you or any way we can improve your experience further, please don't hesitate to reach out to us. Your satisfaction is our top priority. Liam BON team

Thank you for the glowing 5-star review! We're thrilled you had a fantastic experience with us. Our team is dedicated to delivering excellence, and your feedback encourages us to keep it up. If you have further questions, please drop us a line via live chat or email [email protected]. Thank you for choosing us, and we look forward to serving you again! Liam BON team

We are absolutely thrilled to have received your amazing 5-star review! At BON, we strive to deliver a memorable experience to each and every customer, Genie's efforts are a true reflection of our values, and we couldn't be more proud to have her as a part of our team. We are really grateful for your trust in us and for giving us the opportunity to serve you. If you have further questions, please drop us a line via live chat or email [email protected]. We are always ready to support you! Liam BON team

We are overjoyed to learn that you had a satisfying experience with our services. Providing top-notch customer service is our primary goal, and your review reassures us that we are on the right track. Your satisfaction is a great source of motivation for our team, and it encourages us to keep delivering excellent service. I also understand that you have so many ideas to help us improve the customization and branding of some features. Please do not hesitate to share with us all your ideas, via our LiveChat or email. We are 24/7 ready to chat with you! Liam BON team

Thanks so much for your amazing review. At BON, we strive to provide exceptional customer service and deliver top-notch products. Your feedback validates our efforts and motivates us to continue exceeding your expectations. We are genuinely grateful for customers like you who take the time to share their positive experiences. Once again, thank you for your kind words. We look forward to serving you again in the future. If you have any further questions, please feel free to drop us a line via live chat or email [email protected]. We are always ready to support you! Liam BON team

Your review made our day! We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using the BON app and found Genie's assistance so useful. We couldn’t create this loyalty program without great customers like you! hanks for choosing us, we can’t wait to help you again! Liam BON team

Thanks for your great review of our BON app & the Support service. We’ve passed your kind words on to our team. The whole team is passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in the future, we value our customer’s feedback for helping us to keep improving! Liam BON team

Thanks so much for your feedback! It makes our day hearing about how much our customers love the BON app and the great support service they’ve received from our team. We have passed on your review to Anna & the whole support team and look forward to seeing you again! If you have any further questions, please feel free to drop us a line via live chat or an email to [email protected]. We are always ready to support you! Liam BON team

[Updated 21 July, 2023] As per our records, a refund was processed on 20 July, and it should have been credited back to your original payment method. If the funds have not been credited to your account, please let us know immediately, and we will take swift action to resolve the situation and ensure you receive your refund without any further delay. I'm sorry that the way our Support staff explained the synchronization process caused a slight misunderstanding, made you to worry although the data was actually fetched and complete long time before, but customer satisfaction is of utmost importance to us, and I want to assure you that we are committed to providing the best possible service. At BON, we value each customer and strive to maintain the highest standards in our services. Your feedback and experience are vital to us, and we want to use this situation as an opportunity to learn and improve. Thanks so much for providing us with an opportunity to serve you! ----------------------------- [July 12, 2023] Dear Meidinthecity, Here at BON, every support staff and technical staff, we care and we respect each of your words, your opinions. BON has a transparent refund policy and we always put your satisfaction first. Again, allow me to explain why some customer accounts don't sync right away. When a customer logs in/registers, his account will immediately appear in the Loyalty app. Conversely, if merchants (or 3rd-party apps) manually create customer accounts in the shop's admin, we have to fetch this data from Shopify to BON and the timeline can vary from a few minutes to a few hours. Rest assured that customer accounts will be periodically re-synced daily to ensure stable performance and user experience. We appreciate your detailed review, we understand that each feedback reflects the customer's true experience and that should help us grow. Please do not hesitate to chat with us if you have any further requests. Cara BON team

Your review made our day, thank you so much 💕. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. We love that you enjoy using BON and found the Support service so useful. If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! Liam BON Team.

Taking the time to leave such a great review about our app and Support service, has really made our day 💕🙆! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Loyalty program. If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! Liam BON Team.

Dear Cozy Manga, We are sooo grateful that you found the time to leave us such a touching review! Your words are especially important to us since the combination of customer support and design flexibility is our priority. And the fact that you, our beloved merchant, value it is so heart-warming. Clients like you inspire us to become better every day. We wish your business the prosperity it deserves. And from our side, we will do our best for that! 🌻 If you have any further questions, please feel free to drop us a line via live chat or email to [email protected]. We are always ready to support you! All the best, Mia BON Team.

Good day Axis Tango, We are all so happy that the support from Daisy can make you feel satisfied! Your trust motivates us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or email to [email protected]. We are always ready to support you! 🙋🏻‍♀️ All the best, Mia BON Team.

Hi Acrysty Co. Our team, especially Emile, is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with BON! 🌸 We are just one message away via live chat or email address [email protected]. Your satisfaction is always our pride and joy! Best regards, Mia BON Team 💓