All reviews

Rating Breakdown

  • 5
    91% (165 ratings)
  • 4
    3% (5 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    5% (10 ratings)
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5 / 5 Share

Dec. 23, 2023

I recently had an experience with the customer service team of Boxify and I was thoroughly impressed. The team(Dave I contacted) was not only responsive and efficient but also incredibly patient and understanding of my concerns. They went above and beyond to ensure that my issue was resolved promptly and satisfactorily. It's rare to encounter such a dedicated and helpful service team. Their professionalism and kindness genuinely enhanced my experience with the app. Highly recommend Boxify for their outstanding customer support!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2023

Hands down the best customer service I have ever received from a subscription software. Every time I have had a question related to shipping rates, my configuration of my Boxify settings, optimal box dimensions, etc, Boxify has been there to answer my questions. I honestly don't normally leave reviews for things, but I've been so blown away by Boxify's customer service (on numerous occasions) that I feel obligated to let other's know! Special thanks to Dave for all his help!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2023

We have used this app for some time to help us with shipping. Recently, we had an issue and a question. I was able to have the developer reach back out and solve my problem quickly. I feel he went above and beyond to help us fix a configuration and offered a suggestion for another configuration solution. That is great service! I highly recommend Boxify!

Using app

Over 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 13, 2023

Fantastic APP. works perfectly. Great customer service. You need this one.

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Fills in almost any gap we run into with Shopify native shipping features. While many times those Shopify features get the job done, Boxify makes our fulfillment much more efficient and flexible. Customer service is almost always a weakness with apps. Boxify is one of the best we have encountered. Fast replies and clear answers to our questions about app capabilities.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 6, 2023

I wish what Boxify is offering was native functionality in Shopify but I have to say the app has been working great for us so far and the customer service is absolutely great. Dave has helped me on several occasions (being new to the Shopify platform) and they always respond promptly.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

We have been using Boxify for as long as we've been retailing through Shopify, and it's hard to imagine how our website would function without it. Our products are all one of a kind and are wildly different sizes, so the default shipping options with Shopify simply wouldn't work for us. We recently went through a shipping transition that wouldn't have been possible if it weren't for Boxify and the next level customer service and explanations of everything that they provided for us. Dave and the whole team - thank you so much!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 7, 2023

Boxify has been great to work with in my shop. Dave has been very helpful, always guiding. Even when I had a question that I thought was for Boxify, it ended up being a simple Shopify configuration, but Dave being the expert and kindness guided me through it. My store and my shipping system needs Boxify and my fulfillment team really appreciates the box calculations. I've been using it for over a year now, with slight tweaks here and there to improve my boxes and rates. If you need to calculate shipping precisely, I don't know of any better solution than Boxify.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

July 6, 2023

Ok, this app is straight amazing. The accuracy is spot on. Took some leg work to get all the packaging and product details in place, but it's worth the effort all day. Now it's smooth sailing. Had a bunch of questions regarding settings and Dave was quick to help, extremely knowledgeable and got us up and running in less than a day. Very impressed and completely worth the $19 a month. Thanks Dave!!!

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2023

Wonderful customer service - quick response times and easy to understand steps to get Boxify set up. We are really pleased with the simplicity and capabilities of this app!

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2023

Boxify has really helped our business! Not only does this app provide us with a great shipping solution, but also offers amazing customer service. We always receive lightning-fast responses from their team, who offers detailed, and helpful suggestions to resolve any problems we may have. Sometimes they even know more than Shopify reps themselves!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 5, 2023

We offer products that range in size from 1 inch in length up to 90 inches so providing customers with shipping estimates based on one size box does not work! Boxify is a great app and is very intuitive and helps provide accurate shipping quotes for our customers. Dave is super knowledgeable and helpful and responds to questions right away. Highly recommend this app!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

This app does what Shopify cannot handle natively: to provide accurate shipping rates. If you are thinking about trying this app, do it. You will not be disappointed. I've been using Boxify for about 5 years, and anytime I had a question or concern, Dave (support) was always there to help. Dave's response time is exceptionally fast, and very detailed. 5 stars!!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2023

I have had Boxify for about 2 years now. I feel that Dave at Boxify is the best support i have ever experienced. He will never let you down and replies immediately. Because of Dave, Boxify is my best app by far and i will never discontinue his service! Mike Curci Soda Parts express

Using app

Over 5 years

Total reviews

2

Average rating

5.0

1 / 5 Share

April 25, 2023

I’ve been paying $250/mo and using this app for a while now. THREE TIMEA they’ve changed things around and the box size printed on the packing slip either disappears entirely or prints useless info. This last time I messaged support and their answer is that the app is not designed to print box sizes on the packing slip and I need to learn liquid coding to make it work. So HOW are my employees supposed to know what box to pack in?? The whole point of apps is so I DON’T HAVE TO learn liquid coding. Deleting app. Cost isn’t worth the trouble especially when it DOESN’T WORK for the one job I need it for.

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

April 14, 2023

I really like boxify. It helps me solve my long-term puzzle on logistics and shipping. It could calculate the shipping cost by matching my product dimensions to the right box size. Moreover, when I had some tech issues setting up my account, their support team (Dave) helped me right away. He was so nice and professional. Thanks the team. I would highly recommend them.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Great app to streamline our shipping! Speedy and helpful customer support, wouldn't go anywhere else!

Using app

Over 6 years

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 11, 2023

Love this app! And the customer support was extremely fast and helpful getting my installation dialed. Highly recommend this if you are looking to dial in your box assigned to product needs.

Using app

10 days

Total reviews

10

Average rating

5.0

5 / 5 Share

Jan. 21, 2023

Absolutely love Boxify and their fantastic support! Dave goes above and beyond to answer questions and help solve any issues you might run into while using the app.

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Boxify was exactly what we needed to get accurate calculated shipping rates. The set up was pretty easy and Dave was so helpful with support! Anytime I had a question, he was quick to return emails and phone calls to help. Thank you!!

Using app

5 months

Total reviews

1

Average rating

5.0