All reviews

Rating Breakdown

  • 5
    79% (95 ratings)
  • 4
    6% (7 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    13% (16 ratings)

Reviews with Text

  • 99% (119)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 1, 2021

Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!

Using app

30 days

Total reviews

5

Average rating

5.0

Developer Reply

Hi there! So sorry for dropping the ball on our emails to support you. We were just switching over to a new email management program, and yours got caught in the middle of the transition! Totally our mistake. I've emailed you and scheduled a google meet so we can work through any issues you've had. We are so unbelievably sorry and will work hard to make this up to you!

5 / 5 Share

Nov. 21, 2021

Very useful app :) The team were very supportive since they immediately made a call to help us with all faced issues. Really appreciated support

Using app

28 days

Total reviews

4

Average rating

4.8

Developer Reply

We are so excited to be a part of your big launch! 💖 Thanks for making our app such a critical part of your customer experience!

5 / 5 Share

Dec. 7, 2021

As a much needed update: Support reached out to me and informed me why my emails went unanswered. Lauralynn offered to set up a video chat where I was allowed to address any concerns and/or goals I wanted to achieve with the app and she was super transparent and 100% helpful! Her team was even able to go behind the scenes to complete a custom enhancement I really wanted to add. ————————— Initial Review: App is good but needed some help with the layout and structure -- customer service is unresponsive, even after multiple follow-ups :/

Store

POLLOX

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 10, 2021

At first we had some troubles with the app. The team got in touch inmediatly was very responsive and helpfull. So helpfull that We decided to give the app a second chance. 5 stars for customer service so far! We will see if the tech works on our next big sale.

Using app

20 days

Total reviews

5

Average rating

5.0

Developer Reply

We are sorry for the experience you had. This is not something we typically see with Box Builder and are working directly to help with your issue. Our team has reached out and helping resolve the matter.

5 / 5 Share

Oct. 14, 2021

Love this app, very easy to set up! If you do get stuck, Andrew from Box Builder is available to help all the time - so stress free!

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 17, 2021

Offers a sleek user experience allowing your customers to build custom gift sets. Had some additional tech requirements and the response was fast and helpful.

Using app

7 days

Total reviews

12

Average rating

4.9

5 / 5 Share

May 24, 2021

4 stars for the product and an extra star for the outstanding service! The product itself is highly customisable and removes the need for a lot of custom code. The support is exceptional. Highly recommended

Store

WellBox

Using app

2 days

Total reviews

7

Average rating

3.4

5 / 5 Share

May 14, 2021

This app has helped to streamline my onsite user experience! It was straight forward to set-up and support are quick to respond and very helpful!

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much :)

5 / 5 Share

March 26, 2021

I have been waiting for an app like this to help me with custom bundling on my store. I have a lot of products and this app works very well with large catalogs. I’ve tried multiple apps and this one is by far the best one that I have come across! Support is also great. My only feature request right now is to add functionality to sort products alphabetically vs. manually. Thank you for creating this wonderful app!

Store

Cpise

Using app

19 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 28, 2021

I use this app to create small bundles of 4,9, & 18 options, so far it works great and Andrew's support is very helpful when small issues come up. Speed hasn't been an issue, the speed is slower when creating the first variant but once its been created and other people order that same variant, its much quicker. I'm guessing that is due to Shopify's backend itself and not this specific app so I don't have any problems with it. I switched from a more well known bundle builder app and like this one better!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 8, 2020

Normally I write reviews after gathering some experience with an app, which can take a while. But this time I make an exception, and give you 5 stars straight away. After we decided to offer gift boxes to our customers, I expected the worse. I was sure that finding a proper app, get it running, and customize it they way we want will cause pain and frustration, as happened so often in the past. But not here: After all, it took 3 minutes to get my first box up and running. The step-by-step builder is so amazingly simple, I love it. Also the way to create a product for the box is fantastic as it doesn´t interfere with other discounts that you might want to offer your customers. Really good job, thanks a lot! I already have tons of ideas what else we can do with this app, and I have not even seen everything...

Using app

15 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for the review! We have plenty more to come and would love to hear those ideas you have, too. Be sure to drop us an email when you can.

5 / 5 Share

Dec. 2, 2020

If you are looking for an app to offer customizable gifts this is THE ONLY one that matters! It is very customizable, it offers you a lot of possibilities ... it is simply incredible what marketing possibilities you have with its help! Andrew is one of the most dedicated people I've met since I've been working with the Shopify platform, he answers questions very quickly and has no problem explaining how many times it takes to understand ... I RECOMMEND and thank you Andrew, looking fw for the next futures!

Using app

4 days

Total reviews

14

Average rating

4.1

Developer Reply

Thank you so much, a very kind review!

5 / 5 Share

Dec. 1, 2020

The Deli Social - Birmingham. Downloaded to sell customisable Christmas hampers. This app is really easy to use and the support from Andy has been next level. It has built in steps that work really well together, and you can use form steps to get personalised messages. On top of this more than one automatic discount is available which is not part of the base Shopify software. We have been able to produce highly customisable products that are exactly what we were looking for. We are very impressed and would recommend it to anyone looking to have a customisable option on their products.

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a detailed and positive review!

5 / 5 Share

Nov. 24, 2020

Great app! I used it so that customers could choose a box size of 2, 4 or 6 bottles of cocktails and then select whichever cocktails they wanted from a list of 8. The 'add a form step' part let me add a gift message step and also a preferred delivery date. Support was always very efficient and helpful. would recommend.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review!

5 / 5 Share

Sept. 28, 2020

I spent months trying to find the perfect "build a box" app and am so glad I came across Box Builder. They're the only app on the market that truly is a customizable builder with various steps. The team at Box Builder (specifically Andy) is amazing to work with -- they fix anything within a couple of hours and are so responsive to any questions I have. I recommend Box Builder to ANYONE looking for an app for customizable gift boxes, build your own kits, or just bundles in general. This is the best $20 a month you'll spend on Shopify Apps and will save you THOUSANDS of dollars that you would spend on a developer.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

A big thanks from us for your review and for working with us over the last few days! Best of luck with the launch!