All reviews

Rating Breakdown

  • 5
    82% (143 ratings)
  • 4
    5% (8 ratings)
  • 3
    1% (1 ratings)
  • 2
    3% (5 ratings)
  • 1
    10% (17 ratings)
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5 / 5 Share

June 8, 2022

This is such a powerful application! There are lots of possibilities in it. I wanted something special with thes, I was looking for something to guide people by creating their own starterkit without getting options from products which doesn't communicate with each other. So for example: If someone choose 1, by next step they can only choose 1.1, 1.2, 1.3 and if they have chosen for 2 at first step they will only see 2.1 and 2.2. This was a very complex thing for me so I asked for some help from their team. Hannes described a complete plan for me how te set this up. I only needed some help with the last steps to let it show up and work. I had a call with Lauralynn and she helped me very kind and well! There really is a wonderful team behind this application. Highly recommend this one, thanks to all!

Using app

About 1 month

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

5 / 5 Share

March 1, 2022

I'm not sure what is better, the app or the support I received from Jalal! I have spent countless hours searching and testing apps to allow my customers to build a custom a-la-cart bundle PLUS allowing form fields through out the process for me to collect customizations to be added to the items. Now only does this app give me everything I want but the bundling process looks really great on my site, it is clean and very streamlined. It definitely has a high end look. I will be deleting all of the other apps I have tried and only use this one. I highly recommend this app!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for this glowing review! We're always happy to hear more great stories about Jalal's wizardry! By the way, can we hire you for our marketing? ;)

5 / 5 Share

Feb. 28, 2022

The app is great so far and have had fantastic support while building my bundles. Some good tools that give you a good amount of flexibility when creating are helpful.

Store

Bundles

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for this great review! Box Builder's flexibility is one of our favorite things about the app. :)

5 / 5 Share

Feb. 28, 2022

I'm trying the app right now, so far it seems to do exactly what I needed to be done :-) Customer service is very helpful and extremely fast to answer any question you might have.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! We're really happy to hear Box Builder suits your needs.

5 / 5 Share

Feb. 25, 2022

I've been using Shopify for over 12 months now and I almost changed platforms as I needed the website to fulfill a certain purpose... until I come across BoxBuilder! Literally the perfect app for what I need! I had an issue setting up the subscription section but Hamza helped me within 24 hours and solved it straight away!! I highly recommend it, especially if you are looking for an app that thinks out of the box for your customer's ordering process!

Store

J-Jay's

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for this detailed review! Not only made us feel all warm and fuzzy, but also gets extra points for that pun near the end.

5 / 5 Share

Feb. 25, 2022

Very good app. Does what it promises, great support! A very dedicated team who listens to the merchant and is very responsive.

Store

Kosibox

Using app

Over 1 year

Total reviews

7

Average rating

4.9

Developer Reply

Thank you! We do try our best. Love the layout of your store!

5 / 5 Share

Feb. 22, 2022

Thank you very much Hamza! for your interest and help. You did a great job and it's a pleasure working with you. I'll take your advice into consideration and it's nice to have someone like you always an email away.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! With his ability to seemingly be everywhere and do everything at once, we're sometimes not sure if Hamza's man or myth. Either way, I'll make sure to pass on your message!

5 / 5 Share

Feb. 21, 2022

We're totally excited to launch our new box building option this week with the help of BoxBuilder:DIY Product Bundles. I tested a few other apps the past few days and nothing really compared to the design of this app. It seamlessly integrated into our theme so it looks like an actual part of our website, rather than a 3rd-party add on. We offer surprise boxes and a DIY system has been requested many times, so we really can't wait to share with our customer base. Plus, I had a minor issue with the cookie bar and Hamza from the support team fixed it in a matter of minutes. Big thanks to the StayTuned team!!! Great app!

Using app

Over 1 year

Total reviews

13

Average rating

5.0

Developer Reply

Wow, thank you for this detailed review! We're really proud of how flexible and seamless Box Builder is, and it's just heartwarming when a happy customer points it out. Also glad Hamza had a chance to show off his impressive skills!

5 / 5 Share

Feb. 17, 2022

Works great, even better support. Would recommend them to anyone looking for an easy box builder for their store.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! Recommendations are our lifeblood.

5 / 5 Share

Feb. 15, 2022

This app does exactly what I need it to do. Customer service was really great. They worked with me to change some things and were very quick responding to queries.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! Jalal and Hamza love any chance to work their magic for customers. Really happy to hear you've found the right fit with us!

5 / 5 Share

Feb. 15, 2022

I just tried out this app yesterday and it's already given me exactly what I need. I still have to go live with it but I'm very excited about it. The features are so user friendly and Hamza has been so fast with responding to all my questions! I would highly recommend!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to write this review! I know what you mean - Hamza's so efficient that it sometimes feels like he answers questions before they've even been asked.

5 / 5 Share

Feb. 15, 2022

Really really helpful :) They respond to any queries really quickly and the app itself works well for building hampers or 'pick and mix products

Using app

Almost 2 years

Total reviews

18

Average rating

4.8

Developer Reply

Thank you! We really love those whimsical brackets so we're happy to hear we've been able to give your business a boost.

5 / 5 Share

Feb. 3, 2022

Excellent app and customer service to help a big dumb dumb like me create a fantastic box builder. Definitely recommend.

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you! We had a good chuckle at "big dumb dumb" because that was instantly relatable for all of us on the Customer Experience team. Luckily our scrappy developers are a brilliant bunch, so we're all in good hands.

5 / 5 Share

Feb. 1, 2022

Great app. Hamza was fantastic and resolved my questions quickly and efficiency. Really happy with the purchase.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review! "Efficiency" is Hamza's middle name. Well, it isn't, but it really should be, because he's Mr. Efficient. Happy you're pleased with the service and the purchase!

5 / 5 Share

Feb. 1, 2022

This is the perfect app if you are looking for customers to be able to build your own gift box within your website. Can select when products you include and the steps. Makes it easy and gives customers a good experience. Support has been helpful in answering my questions and helping me.

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to write this review! Our team learned a few things from answering your questions, so it looks like we're actually helping each other.

5 / 5 Share

Feb. 1, 2022

I love this app. I had custom code that did not work as well. Very easy to set up box builds. The support team is excellent.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! We're feeling the love over here. :)

5 / 5 Share

Jan. 28, 2022

This app is perfect for our business and helping to grow our customized gift giving options! The team was quick to respond and help us learn how to tweak to meet our specific needs! Totally recommend!

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for this great review! Happy we're able to help set you folks up for success. :)

5 / 5 Share

Jan. 27, 2022

LOVE LOVE LOVE THIS APP! We use it to build a sample box and the team (Jalal) even helped adapt to app to our needs! HERO!

Store

CIRCLA

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Now that's what I call a glowing review! Thank you! We call Jalal "The Wizard" because of that magic touch.

5 / 5 Share

Jan. 27, 2022

Fantastic app i used to build my online candy store. I needed a way where the customer could build their own bag of sweets and this app did that just perfect. It is very easy to use and works great on desktop and smartphone. At one point i needed some help, so i contacted the support and Jalal got back to me in no time and fixed the "problem" in less than 10 minutes after my first email. Amazing product and service.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to write this detailed review! We love our candy here at Box Builder so we're just happy to play a small part in making the world a sweeter place.

5 / 5 Share

Jan. 27, 2022

This is an amazing app!! Our costumers love it because it's a new way to buy!! The support team is also incredible!! They have helped me everytime i needed it.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Wow, thank you! We really love working with you, too!