ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.3
feedback
174
chart
#4,346
All reviews
Rating Breakdown
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Jan. 25, 2022
I have used this app for my client and the app is great. Support persons are also helpful. I have used the support for the issue coming in my website and the support helped me in that
Thanks so much for your great review! Happy we could help out. We pride ourselves on our customer service.
Jan. 21, 2022
App is working fine and is a great add from my website . Initially I had some problems but the support team help me figure it out the problem.
Thank you for the review! Glad we were able to sort out your issues.
Jan. 20, 2022
We've been using the app for over a year now and it's been really good. We haven't had any problems with it and Jalal was great at helping me edit the builder.
Thank you for this fantastic review and sticking with us for so long! Great to hear Jalal (or, as we sometimes call him, "The Wizard") worked his magic to take your builders to the next level.
Jan. 17, 2022
AMAZING! This app is exactly what we needed for our small business, and customer service is exceptional
Thanks for this great review! We're grateful for the chance to work with you and pride ourselves on our customer service - your feedback really made our day.
Jan. 6, 2022
This is the app we've been waiting for. streamlines the buying experience for a customer and i've already seen sales increase by an average of 20% each purchase. It's been a week. Fantastic.
Love hearing this! It's been great working with you, especially learning all the ins and outs of dog cakes. Making dogs happy makes us happy, and if your customers are happy then their dogs are happy, so all in all, we're very happy!
May 20, 2022
UPDATE 5-20-22: I loved Boxbuilder before, but I am officially now their biggest fan. I had a a big issue that I could not fix on my own and have a BIG launch tomorrow. I was close to tears thinking after weeks and months of planning that I would not be able to launch if I could not get a hold of the developers. Well, after sending several emails, Hamza responded. It is the middle of the night where he is (I think) and he got up and out of bed and interrupted his sleep to help me. NO ONE has customer service like that these days. He saved my launch. He saved me from having a nervous breakdown and he did the most decent thing ever, he helped out a fellow human. These guys go above and beyond for you. OH and I LOVE the app itself. It is THE BEST way to increase average order value out there. It is beautiful and makes shopping so fun for the customer. I could not sell my products without it! You will love it too! ------ Boxbuilder is one of my favorite apps for so many reasons. The customer support is amazing. I have worked with many apps over the years and these guys actually care about working with you and will go above and beyond for you. The app itself is so incredibly versatile and makes upselling extremely easy. With boxbuilder, upsells don't feel like upsells. They feel like the customer is supposed to be building a box full of goodies. I highly recommend this app!
Wow, thank you for this glowing review! Want a job on our marketing team? ;) Seriously though, we're so happy we could deliver such a great experience. We strive to make a powerful positive impact for our merchants, so hearing this just makes our day!
Jan. 3, 2022
This app is both customer and merchant friendly in ease of use. The support team is really amazing - I've had a couple difficulties with my builders and the team has been committed on multiple occasions to troubleshooting and walking me through options that are most applicable and beneficial to my store.
Thanks for your great review! We loved working with you. I think we may have learned just as much from helping you as you learned from us!
Dec. 24, 2021
I tested 3 'build your box 'type apps and this is by far the best. I was able to set up the box very fast and easily, it has many more options than other apps and it allows you to use multiple SKU bundle without having to change anything in your theme. Also their support team was very prompt and helpful when i needed help. The only minus i can see so far is that the app doesn't have a report section, that would make a nice addition.
Thanks so much for your detailed review! It's encouraging to hear that you found so much value in Box Builder's versatility since we're very proud of this aspect of the app. We would love to hear more about the kind of information you'd like to see in a Box Builder report section. If you'd like to chat about it, please reach out to Support and ask for Hannes, our Customer Lead.
Dec. 16, 2021
Had a couple of issues setting up the shop and some feature requests - Lauralynn was super helpful in resolving them and I look forward to how the app develops over the next few months!
It was a pleasure helping you! Can't wait to order some crickets when I visit the UK next :) Thanks for taking the time to write a review, we appreciate you!
Feb. 3, 2022
Updating my review here. The support team has been super helpful in fixing some minor bugs I've seen on my site!
Hi there! We are so sorry for this experience—definitely not the merchant experience we want to provide! We've reached out via email to try and help sort through any issues! 🙏
Dec. 6, 2021
Awesome app and customer service!! The only one in the entire app store which functions the way we needed it. The team did every customization to make it fit to my custom theme and nothing was too much to ask :) Definitely an app we will keep for a long time!
We are tickled to read this review! Thanks for the shoutout on the app functionality and our team! 🎉
May 6, 2022
Customer service recently has been really great. My layout is so much cleaner and easier to use now. With such apps, there's always something you'd like to be able to change - layout or otherwise - and not only is this team is quick to add those suggestions to the list, but they will help you with a short term solution if at all possible.
We are working so hard to reply quickly, and be as helpful as possible. It was a delight working with you and we're happy you're happy! 😊
May 31, 2024
I use this app to create an experience for customers where they can feel like they are packing their own gift box to spoil someone special in their life. I've had very good support from the team with giving advise on how to use the app best. They even take the time to do video calls and screen sharing at a time convenient to their customers - even if that means very early hours for them. Update: More than 3 years using this app and there’s just nothing else like it. Great user experience. The team makes the effort to understand their clients crucial features and assists to make sure the app works perfectly. Very happy! Thank you
So happy we were able to help you!! As past merchants ourselves, our entire goal is to make your job easier. We use the early mornings as an excuse for more ☕ !!
Dec. 1, 2021
I had some issues with the app displaying funny at first, so I contacted support and they were so quick to respond and solved the issues no problem! Would definitely recommend the app.
Dec. 1, 2021
Really easy to set up and the customer service is great. Super helpful and even took on my suggestions when i gave it to them.
Nov. 30, 2021
I use this app for both custom and preset gift box bundles in my store. So far it has been working great. Customer service is amazing, and even offered to do a 1 on 1 zoom call to share screens and walk me through every detail. They are constantly working to make improvements to the app and make it even better on both the front and back ends. Would highly recommend!
Dec. 1, 2021
Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!
Hi there! So sorry for dropping the ball on our emails to support you. We were just switching over to a new email management program, and yours got caught in the middle of the transition! Totally our mistake. I've emailed you and scheduled a google meet so we can work through any issues you've had. We are so unbelievably sorry and will work hard to make this up to you!
Nov. 21, 2021
Very useful app :) The team were very supportive since they immediately made a call to help us with all faced issues. Really appreciated support
We are so excited to be a part of your big launch! 💖 Thanks for making our app such a critical part of your customer experience!
Dec. 7, 2021
As a much needed update: Support reached out to me and informed me why my emails went unanswered. Lauralynn offered to set up a video chat where I was allowed to address any concerns and/or goals I wanted to achieve with the app and she was super transparent and 100% helpful! Her team was even able to go behind the scenes to complete a custom enhancement I really wanted to add. ————————— Initial Review: App is good but needed some help with the layout and structure -- customer service is unresponsive, even after multiple follow-ups :/
Nov. 10, 2021
At first we had some troubles with the app. The team got in touch inmediatly was very responsive and helpfull. So helpfull that We decided to give the app a second chance. 5 stars for customer service so far! We will see if the tech works on our next big sale.
We are sorry for the experience you had. This is not something we typically see with Box Builder and are working directly to help with your issue. Our team has reached out and helping resolve the matter.