BrandsSync | Dropshipping

Dec. 8, 2020

The app was fine, and the quality of items were good. However, they would cancel orders with no notification, they struggled with auto pay, and would cancel orders because they weren't paid in 24 hours (yet had auto pay, so not sure how they didn't get paid?). When contacting them about orders, would take 3-4 days, and the order would be cancelled.

Nov. 3, 2020

I'm personally very happy with this app I think this is MUST have I'm amazed how quick they ship already had couple of orders all 100% tip top straight to the customer what else can I say also they reply to your request quite fast when customers are placing an order it goes straight to the factory and they handle I order goods from UK and I was amazed how fast orders arrived I was asking my self are they shipping from UK because delivery was so fassstttt personally I can say well done guys siete bravi a quelo che fate and in fact I'm only using BrandsSync as a dropshipping company if you guys like QUALITY then don't look further, if you guys look quantity then keep using whatever else you've been using but BrandsSync is 100% definitively worth it

Nov. 3, 2020

I am using this application. However, there is no standard for the names of the products and especially the size information. The products do not have sufficient descriptions. It does not have a standard size information for shoes numbers. Some shoe sizes are giving in US sizes, some in UK, and some in EU. For example, the Nike - Wmns-Outburst yakkabi number has been sent to you with the US information, U.S. Polo Assn. - NOBIW4156S9_YS1 EU was sent to you, Adidas - YUNG-1 was sent to you by UK. This is causing confusion in my customers. When I gave this feedback to the company, they were not interested either. Just send us a size chart so that we can see which size up to what size.

Aug. 30, 2020

terrible products and very unclear how to cancel subscription. not happy at all and waste of our funds

July 22, 2020

Poor to non-existent support, extremely dissatisfied. For example, our current support ticket was raised 23 days ago via their support channel but still no response or acknowledgement. Disgusted.

July 15, 2020

People do your research before you even buy into their subscription there charging you the same prices the these name brands sell on their own online clothing stores. I looked up on the drop shipping app a couple of items claiming my cost I then took a look at the brands online site for the same clothing item and they were charging at what my cost is. How can you make any money they are a scam you will lose money after paying there outrages monthly subscription of 100 U.S. and the outrages shipping cost on top of that beware always do your research

June 13, 2020

They allow only one install on a single domain for a yearly plan - this is not fair ! Just today I noticed this and I'm very disappointed

June 8, 2020

I'm using the app for a couple of weeks now. Couldn't wish better. Everything is very well thought out. I don't really understand the bad reviews here. I asked a lot of questions through the chatbox and every single question was answered within 1 hour, thanks to Francesca.

April 19, 2020

I've been using Brandsdistribution for a few years now and here's an honest assessment of their service and why I've decided to stop working with them. The Good: - This is a company based in Italy that offers luxury brands and wholesale prices. The prices are reasonable and the shipping times are as promised. - The products are all legit and authentic. I had one customer complain about authenticity and Brandsdistribution accepted the refund. I had the product sent to me instead of having it returned to Brandsdistribution so I could see for myself if the complaint was valid. It wasn't. The Bad: - While prices are reasonable, once you account for shipping rates, foreign exchange rate fees, advertising expenses, and their premium fee for access to their inventory, you'll quickly find that you can't realistically make much if you try to compete with other sellers that are selling at the rock bottom price possible, sometimes even at a loss from what I can tell. - They have some shady business practices. When I first started using them things were going well. Then out of nowhere they decided to change everything on a dime and gave everyone couple of months to comply, with the only option being to join a more expensive plan. On top of that they decided to create what they deem "franchises" that removed my top selling brand from my inventory feed. The only way to get that brand back would be to pay them 10k EUR. It would a long time to recover that in sales, and dealing with a foreign company with lackluster communication makes that price point a deal breaker for me. Combine that with the fact that they can decide to change things up on a dime, with very little time to restructure my business, destroys my trust in what they offer. - They have lackluster communication. You might expect that paying a premium for access to their service would come with good customer service. It's ok at best and email is your only option. There have been times when I would get a response in a day or 2 and times when I would get no response at all. - It seems their core focus is to sell access to their platform to as many drop-shippers as possible. Ultimately this will devalue every drop-shippers business since their product offerings are limited and the competition is already very high. - From what I can tell there are a handful of companies selling their products at prices that would be a loss for me even without the added advertising expense. Like me, they are also using Google Shopping, so unless they are terrible at math and not realizing the loss, they have better pricing options available to them. This is of course unfair to the rest of us drop-shippers and makes it so no one else can actually compete. - They have a terrible return policy. When I say terrible I mean don't even bother dealing with it. Just accept the loss on any returned items. They require customers to pay for shipping. Fine, but getting a return address was a task in itself and the return fee will be much higher than the original shipping rate unless you can convince them to provide a shipping label. Good luck. Once you get past all of that, you don't actually get a refund. You get a credit to your account for a future purchase. And it's up to you to follow up on that return to make sure you get the credit. I'm still waiting on a few credits.

Jan. 14, 2020

Remove this app from Shopify!!! Stay away from this app. Customer service is cold and unhelpful. You get the feeling that they're fine with taking your $100/per month without providing substantial guidance. This app gets below 1-stars and should be removed from Shopify.

Dec. 29, 2019

The margins overall are to low to compete with others and make a decent profit. Approximately one third of the inventory is out of stock continuously and it's extremely frustrating if you build your website based on drop shipping through brandsdistribution. They also give you examples of profits based on retail prices excluding VAT. This means the real profit is lower and to me this is a bit misleading.

Dec. 22, 2019

I am with @curious92. Brandsdistribution kept asking me to subscribe but Shopify has already charged me. I have no access at all. It's been a week, and the last response was, I have to subscribe and pay with Brandsdistribution first. Up until now, I still haven't got my refund. I went to Shopify directly for help but they kept bouncing me back to Francesca who kept asking me to subscribe and pay first when Shopify already charged me.

Dec. 5, 2019

Honestly, I don't know why there are so many users voted 1 star. I'm on the way to complete my website so I cannot say something about shipping service. I hope it will run well and will come back to update my comments. I know a french store which is doing a great job as dropshipper from Brand Distribution, that's why I decided to jump in. I purchased Brandssync full annual plan 1 week ago. Everything runs excellently, nothing to complain. The app works very well in shopify, the sync process works also, and I can add all products in my store using the same product tags and it saved me a lot of time to organize the shop.

Dec. 16, 2019

This app is requesting me to pay the subscription again even though Shopify charged me for the app. Now I have no access! I still have no access to buying products and Brandsync is not responding to my messages. The more time I spend with them the more my business is getting a bad reputation. Very very very bad at responding!

Nov. 29, 2019

This is the worst app I have ever used on shopify. They frauded me, I paid for the services and never received or used it and they kept saying the money has not been withdrawn yet that's why and when I sent them my bank account showing the transactions they never responded or did anything. Don't install this app or pay anything to then, they are thieves and have the worst services and dont care about their customers. Another dropshipper who used it to sell their products on their shopify store also told me when they see that your earning more than them they block you from using their services too. I have decided to take my case to my lawyer for further investigation on fraudulently charged request. What customer service assistance did you give me apart from you insisting that the payment had not been withdrawn everytime I asked for help! Your customer service took me for a fool and if you have activated a refund how come I haven't received the refund? And if you so say that I was assisted by your customer service, why did she bring it to my understanding that the app isn't working because I have purchased it at the same time on both stores? You are a scum and a fraud who dont care about good service but money.

Nov. 25, 2019

Do not use this dropshipper! I've been using them for several months really hoping that things improve but it just gets worse and worse. I'm a very experienced e-commerce store owner and I've been doing this for many years. I do a hybrid of shipping myself out of my business and using drop-shippers to augment my inventory. I did my best to make it work with Brandsdistribution, as they really have a great product catalog available and they use FedEx shipping to the US, which is nice. However, their customer service is horrible and it's impossible to get any help. I've done several thousands of dollars in sales through them and so far I have multiple returns, and multiple customer complaints of the orders never arriving. I currently have several open claims with FedEx who can't locate orders. Some orders I don't even know what the status is because Brandsdistribution gave me the wrong tracking number and have failed to respond to my requests for updates. I've had to deal with several orders getting stuck in customs and just returned back to Italy because they don't have the correct paperwork. Usually to make returns easier for my own customers, I just have customers ship the item back to me in San Diego and then I deal with the hassle of shipping it back to Brandsdistribution in Italy. Of course we are responsible for return International shipping so that's an added expense. There's no way I would pass that on to my customer. I have HUNDREDS of dollars of merchandise stuck in Italian customs trying to get stuff returned back. They offer no assistance to get things resolved with their local postal authority. When they do finally process a return they just give you store credit, which isn't a problem if you intend on doing more sales with them. However, I've lost thousands of dollars in returns, shipping fees, and lost packages (I'm not exaggerating!) As I said before, I've been doing this a long time and thought their inventory would be a great addition to my current product offering. Please save yourself a lot of headaches and do not do business with this company. I'm so absolutely frustrated by this experience and have tried and tried to make it work with them to no success.

Nov. 10, 2019

actually, i just read all the 1-star review and really disappointed, i don't publish my online store yet until make sure my partners are good and can really support my business ,so pls think of it we are your partner and your window for the world customer if you not considering that and work hard with your clients , the company will collapse ,but i am saying before i launching my online store if you are not going to support just tell me so i can reconsider you from my store, and find another partner, if you willing to destroy my business and put in a trouble with customer pls tell me, im with you until you prove the opposite side , then i ll cancel working with you , im writing this just to get a response don't to consider it a rating i did not even have an order with you I am just want to make sure everything will go well with the low risk, i don't want to end up paying money out of my pocket just solve customer problems to just cover the issues with my partner , please think of it THAT YOU ARE OUR PARTNER .

Oct. 23, 2019

The worse app aver , they charge 3 times instead of only 1 , i asked to be refund and they don't care att all about you. Don't download the app is a waste of time and money , when you ask to cancel don't do ir and charge you. Very bad , i am so upset with then. used 1 month , they charged 3 and i never got my money back .

Oct. 23, 2019

brutal service! Don't waste your time with suppliers like this. They make it look all good but you wil soon find out how terrible they are!

Oct. 22, 2019

App fantastica! Il team di assistenza è il top, in particolare Alberto. Risposte tempestive e soddisfacenti. 5 stelle