BrandsSync | Dropshipping
Dropship original fashion brands sold on Brandsdistribution
Rating
2.9
feedback
105
chart
#8,262
All reviews
Rating Breakdown
Review RSS Feed
Oct. 22, 2019
The app is very easy and simple to use. I contacted the chat-support with a problem - they gave me a quick answer and where very helpful.
Hi, This is Virginia from Brandsdistribution Team. We are so grateful for your kind words; Thanks for sharing your review with us and the community. ✰ Virginia ✰
Oct. 4, 2019
So far so good, easy to manage, good suport, always hepfull, all times need help got a answer and solve all problems.
Hi, This is Virginia from Brandsdistribution Team. We’re so glad you had a good experience! Thank you for your review, and best of luck with your business! ✰ Virginia ✰
Oct. 3, 2019
Excellent, easy to use app. Been a Brandsdistribution customer for a few months already and this app just makes everything so much simpler. Markup, tag settings etc are easy to use and still leaves the potential to customise your listings unlike some catalog managers. The support I received was also outstanding, special thanks to Alberto!
Hi, This is Virginia from Brandsdistribution Team. I’m so glad you like Alberto’s work! I’ll pass along the kind words. Thank you for your review, we wish you all the best with your business! ✰ Virginia ✰
Sept. 23, 2019
Perfect application for dropshipping and a good opportunity to complete collections on the existing store
Hi, This is Virginia from Brandsdistribution Team. We’re so glad you had a good experience! Thank you so much for your review, and best of luck with your business! ✰ Virginia ✰
Oct. 2, 2019
STAY AWAY!!!!! Customer service is terrible! Positive reviews are purchased! They don't reply at all to emails. And they provide absolutely no feedback regarding guarantees, damaged goods... No money back is possible!
Dear Customer, We are always on hand to help our customers and we are sorry to hear about your disappointment, Furthermore, we have check out your previous emails and confirm that you have been briefed on our terms and conditions. We provide also all the feedback you need on our official website, you can find out more here: support.brandsdistribution.com/en-us/section/7-returns-exchanges-and-credits Therefore, you can clarify your doubts by checking our dropshipping terms: www.brandsdistribution.com/en/cms/dropshipping-terms As regard the first part of your review, we can firmly affirm that customer service team do its best to meet any request within 24-48 hours, during italian business days. Thanks for your understanding, Brandsdistribution Team
Sept. 23, 2019
Fantastic app & great collection i really making money from this apps, just need to increase the sizes of each product.
Hi there, This is Virginia from Brandsdistribution team. Thank you for your feedback: we are constantly working to improve our services and our plugin in order to make the experience of our customer better, day by day. We are glad to know you appreciate BrandsSync and wish you all the best with your store. ✰ Virginia ✰
Sept. 22, 2019
I really wish it worked. Inventory is always set to zero on everything when imported to shopify using their app.
Hi there, This is Virginia from BrandsSync Customer Support team. We are so sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Please, contact us directly, sending your message to our live chat or to our email address, [email protected]: we’ll work with you to resolve any issues as quickly as possible. Thank you, Virginia.
Sept. 20, 2019
High quality customer service, available, responsive and attentive until customer satisfaction. And the application is of very high quality, too bad it's not yet available in French. Loading the products takes a little time if you have thousands of them, but that's normal. I am a satisfied customer. Frankly, I recommend it!
Hi, This is Virginia from Brandsdistribution Team. We are so grateful for your kind words; we are constantly striving to satisfy our customers’ needs and your suggestions on how to improve the service will help us to provide you the best products that we can. Thanks for sharing your review with us and the community. ✰ Virginia ✰
Sept. 19, 2019
I have done extensive research on drop shipping and have looked at various applications and Brand Distribution by far is the best range of extensive products with an all in one package. Could not recommend this highly enough with the customer service staff giving great support. Black Friday Fashion.
Hi, This is Virginia from Brandsdistribution Team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, we look forward to seeing you again. ✰ Virginia ✰
Sept. 17, 2019
Absolutely terrible. Terrible app, terrible customer services & not worth the code its wrote in. If you actually want to run a professional shop with good customer services. Then the apps limits will soon restrict you, not to mention the awful customer services of the company behind it. Dont waste your time!
Dear customer, This is Virginia from Brandsdistribution Team. We are sad to hear that you didn’t have a good experience, we are constatly working on limits and issues, in order to improve our plugin. Your review is very concerning to us. We would appreciate if you would contact our customer care team by contacting us directly, sending your message to our live chat or to our email address, [email protected]. Thanks for your understanding, Brandsdistribution Team
Sept. 16, 2019
It wont give me the option to sign up for the $19 per mth plan once downloaded. Only the $99 plan is available.
Hi there, This is Virginia from BrandsSync Customer Support team. Regarding your issue, I am going to explain the details of our plans, in order to make them easier to understand: BrandsSync offers two pricing plans: “Only App” and “All inclusive”. - You'll be able to choose “Only App” ($19/month) plan only if you already have a Dropshipping subscription with Brandsdistribution. - If you still do not have an active dropshipping subscription, you have to choose the “ALL INCLUSIVE” ($99/month) solution: you'll find both the app and the dropshipping subscription. Should you need any further clarification, please do not hesitate to contact us. Thank you, Virginia.
Sept. 23, 2019
Broken and missing several features. 1. Simply doesnt work, imported some products to the store but they do not sync with the app and the products its imported are not imported properly. 2. Support is very slow and not really very helpful at all. 3. No option to waive free trial, so your stuck with limited products until the trial period has expired 4. No options to import from one collection to your store collection 5. No options to have tags with or without suffix 6. No automatic currency conversion 7. Not clear when you install it, that you have an account on their website 8. No option to input payment details in the app to auto fufill 9. No option to select delivery options. They promote on their website different shipping options, but no method of selecting them at checkout. 10. Customer services sucks & has no knowledge of this app at all! Overall very poor app and for serious shop owners, I do not think the support is there and certainly the features of this app dont measure up to end shop. Overall I would skip it as setting up a shop on this model, your run in to problems for sure. If they are so slow to respond on trial period, when its imperative their potential customers are happy....what are they going to be like once they have your monthly payment and need to respond to order or delivery issues raised by your customers. Dropshipping is a good thing, but sadly for poor businesses running it, it just presents that they protect their company name by hiding poor service behind your name! Tread with caution! UPDATE > I note your reply to my review is nearly as long winded as your reply from customer services. You should investigate your poor app before releasing it and wasting peoples time! Nice of you to use the reply as way to try and market your app. Your app is very very poor and the company behind it is even worse! No one can run a respectable business with such a poor company backing them up!
Dear Valued Customer, We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further: Please, contact us directly, sending your message to our email address, [email protected]. We want to understand and resolve every issue, point by point: 1) Import sync is based on regular data update with a cronjob. Probably it is only necessary to wait to have right quantities and products update. 2) Our customer service usually gives an answer within 24 hours, on working days. 3) The trial period gives you the opportunity for testing our system and take a look to our products catalog. 4) Connection mapping with pre esistent structure is not yet supported, we are constatly working on it, in order to improve our plugin. 5) Tags management exists on settings and you can select brands, categories, subcategories. You can also add (or remove) a prefix on every tag. 6) We are working to give currency conversion in the next release. 7) BrandsSync is only a dropshipping connector to brandsdistribution catalog: you need a dropshipper account on Brandsdistribution in order to pay only 19$/month for the app. 8) We are sorry, but there are not payment details managed by our app. 9) Right now, the app takes best options for carriers we have Agreement for the country you have to send. In to do list we have the showing of delivery cost and select carrier if multiple are available. 10) We invite you to contact us at [email protected], so we may discuss your specific personal experience. Thank you. As you have said, Dropshipping is a good thing, and we are constantly working to improve our services and our plugin in order to make the experience of our customer better, day by day. Thanks for your understanding, Brandsdistribution Team
Sept. 11, 2019
Ho scaricato quest'app perché già ero a conoscenza della loro serietà e professionalità. Da poco ho ripreso la collaborazione con questa azienda che è eccezionale. Sono organizzati in tutto sempre presenti se hai bisogno di supporto e disponibilissimi per qualsiasi richiesta. Adoro quest'app, Sono fiera dei prodotti che vendo nel mio store, una vasta gamma di articoli eccellenti a disposizione in continuo aggiornamento. Soddisfatta pienamente. Grazie! mayfairstore
Ciao! Sono Virginia e ti scrivo a nome del team Brandsdistribution per ringraziarti del tuo feedback: Per noi è importante conoscere le opinioni dei nostri utenti, utili a migliorarci e permetterci di offrire sempre la migliore esperienza possibile. Siamo fieri di aver soddisfatto le tue aspettative, e ti auguriamo un brillante successo per il tuo business. Grazie di aver condiviso con noi la tua esperienza, A presto! Virginia
Sept. 8, 2019
I paid for a full year subscription for dropshipping since a month ago. When you synchronise products to your store it only synchronise the mark up you want, but it doesnt synchronise the normal price to show as discount you offer in your store. You have to do it one by one. Its a very big job and description are not always correctly made. The products offer on the app are not always offer in big quantity, most product are offer in too big or too small size. I try since 2 week to commucate whit them and i doesn't get any answer. Now i have to test an order to see if i gonna get the product i expect to get.
Dear customer, thank you for sharing your feedback. You can choose to insert the “compared at price” option when downloading the app. In your case, in order to display the compare at price next to your selling price, go to "Settings", then select “Structure Settings”. Here you can flag the “compared at price” option. Lastly, go back to "Settings" and select "Force full sync". If you need any further information, please do not hesitate to contact us. Brandsdistribution Team
Sept. 6, 2019
I really didn't understand the APP. What do you mean by Dropshipping Subscription Not Included? If I pay 19 a month is that just for the right to place your products on my site? How do my customers get their product?
Dear Lortas, thank you for sharing your valuable feedback. We will be updating the details of our plans to make it easier to understand the differences. BrandsSync offers two pricing plans: “Only App” and “All inclusive”. In the “ALL INCLUSIVE” solution you'll find both the app and the dropshipping subscription. The subscription features are: -unlimited access to the Brandsdistribution catalog of 100% original branded fashion products including images and descriptions, -manual catalog export file (XLS/CSV/XML), -stock updates, -editorial images for marketing campaigns. -dropshipping order fullfilment The APP features are: -automatic sync with the Brandsdistribution catalogue, -daily quantities and prices sync of the products, -orders auto-fulfillment, -pricing automation. In small words, “Only App” automate the process so you can avoid the manual work but you need the subscription to get something out of it. For any further information, please do not hesitate to contact us. Brandsdistribution Team
Sept. 12, 2019
Let me tell you something.I added the app and one week later shopify put on hold my whole account wanted me to provide licenses for the brands i resell.Even after contacted them confirming i DROPSHIP thru BrandSync my account is still on hold.Shopify did not have their licenses but distribute their app .Do not pay app fee before asking for license.Unprofessional Behavior! UPDATE!! They never sent me the requiered papers.Deleted,install with caution!
Dear Deutsch Frau, We are sorry to hear you are facing this issue with Shopify. Upon customer's request, we always provide the authorization to resell the brands that we offer. Please do not hesitate to contact us, we will help to solve this misunderstanding with Shopify. Write your request to [email protected] Thank you, Brandsdistribution Team
Aug. 20, 2019
This is app is awesome and simplifies our business! Products are 100% authentic and original. Customers support team are fast!
Thank you for taking the time to share your feedback with us. We really appreciate it! Brandsdistribution Team
Aug. 19, 2019
The worst customer service ever. They never respond to your inquiries regarding your orders. I had to cancel some orders because they didn't include all the right documentation for customs. I reached out to them over and over again. Never received a response. They don't have a phone number you can call. Only email and a crappy ticketing system. Want to return an item, it takes days just approve the return. In the Amazon world of fast shipping and returns and excellent customer service, I really don't know how they are surviving.
Dear Zabas, we are sorry to hear you had a negative experience since all the issues you reported have been solved promptly. Our customer service team is always at your disposal for any further questions and requests. Thank you, Brandsdistribution Team
Aug. 13, 2019
Junk,and they over charge you for it,they have very little you would want to sell,and even if you find any thing,it will be over priced,and you won't be able to compete in the Market place
Dear customer, we are really sorry your experience was not what you expected. We would like to assist you but we are not able to find an email address associated with your name. Could you please provide us with your email address in order to check the status of your account? Please send your message to the email address [email protected] Thanks for your understanding, Brandsdistribution Team
Aug. 8, 2019
Perfect app to Sync all the products you need from brandsdistribution to your website. I'm using it for italian brands and it helps also for automatic stock availability. You can easily add individual new products or filter entire categories with a simple click.
Using app
About 3 years
Total reviews
2
Average rating
5.0
We're really pleased to know you're enjoying BrandsSync. Thank you for your review and best of luck with your business! Brandsdistribution Team