Buddha Mega Menu & Navigation

Hi, I did reply to all your emails, but I think you are not receiving our answers. Please emails back at [email protected] using a valid email address so that we can investigate the issues you're experiencing at your end.

I'm sorry your experience with our app was not what you've expected. We tried to contact you several time to investigate the issue, but you never got back to us. Could you please get back to us via email at [email protected] so that we can check the problem at our end.

I'm sorry your experience with our app was not what you've expected. We tried to contact you several time to investigate the issue, but you never got back to us. Could you please get back to us via email at [email protected] so that we can check the problem at our end.

We did reply to your email describing how to create the menu, I attached a video as well. Also, I noticed that you left an identical 1 star review on one of our competitors page the same day, so it seems quite impossible that 2 different apps that do have customer support available to not answer your requests at all.

Hi, I'm really sorry you feel so disappointed by the experience with our app.
 This is not the experience we want to deliver and we tried to make it right and investigate the issue, but you've already uninstalled our app. The only thing I can think of is that you worked on creating the menu, but never saved the menu during the process and got disconnected from the server. Again, I'm so sorry the experience with our app was not what you expected.

We tried to contact you several times via email in order to understand and investigate the problem because you had our app installed for 14 days, but never contacted up during this time. We did check at our end and noticed the app was working fine and applied the menu correctly. Our app does not affect or not mess up the themes. Also, once you uninstall the app all our code is completely removed and it's impossible to still be enabled. Could you please get back to us via email at [email protected] so that we can check the problem at our end. It's important to us that our customers will have a good experience with our services.

Thank you for your feedback and I'm sorry your experience with our app was not what you've expected. I tried to contact you several time to investigate the issue, but you never got back to us. Our terms and conditions are always placed under the plan buttons that we have available in the Membership Plans section. Could you please get back to us at [email protected] so that we can check the issue at our end.

Hi, I answered all the emails you sent us. Could you please get back to us at [email protected] using a different email address as I don't think the one you're using is receiving our replies.

Hi, First off, I'm really sorry you feel so disappointed.
This is not the experience we want to deliver and we tried to make it right and sorted out the issue with the mobile menu and explained the situation. As I've already advised on my previous emails, for the mega menu to apply our app needs to find the following sequence of tags: ul, li, a . If this sequence is not available, our technical team can manually add the menu which they already did this and the mobile menu was working fine. We do not use any workarounds and our app is constantly being tested to make sure it works correctly. Again, I'm so sorry the experience with our app was not what you expected. All the best, Buddha Mega Menu and Navigation team

We are very sorry that your experience with our app was not a great one. I checked at our end and the reason the app was showing the old price is because you had our app installed before and the system was picking up the old price, but we sorted it out by sending you a discount code so that you can use it at the actual price: $9.95. We apologise for this error. As for the app being difficult to use, we have instructions and a short tutorial that show how to create the menu and also we are ready to provide all needed information and help via our chat service or email at [email protected].

Hello! Please see below our answers: - We did not begged you to remove the review, this is not true (have emails to prove it) - We explained to you that the reason why we added !important was to make sure that our design changes can be applied to all the themes. Many themes will overwrite our styles if not used the !important. In order to make an app compatible with all the Shopify Themes we need to find solutions as general as possible. So, this is not a conspiracy on how to make life difficult for you. - We also explained that you needed to create your own CSS file in order to solve the problem. You just didn't want to do it, even though this is the golden rule and all the developers respect it: when you want to modify an app, a code that it is not yours, you create your own files. There is not anything else we could have done to help you make the changes you wanted. - You are chasing us for more than a month on all our channels and leave negative comments. On the app store, for example, you left us a 1 star review first from another store over a month ago, you closed that store and now you installed our app again on this new store only to leave this review. Your mind was already made up. You are just using programming terminology without a real backup and you don't want a communication with us or a solution. You just decided that we are bad. We did try to help you in all the ways we could. We are sorry that our app was not a fit for you. We really hope that you find what you are looking for with other apps. We wish you all the best!

Hello, I am very sorry about the issue that occurred on 10th of September. I know as a business owner myself how crucial it is to make sure you don't have a downtime. As we explained in each of the emails you sent us, the issue was caused by a change made by Shopify to the script tags which affected our app and other Apps on the app store. We weren't given a previous notice about this change so we could not prevent this. We take responsibility for every one of our faults, but in this case we could not have prevented it. Also, it was 2 am at our end when the issue occurred and we were working like crazy to solve the issue. And we solved it quite rapidly (a few hours) considering the huge amount of customers. So I think this speaks a lot about our customer service and our commitment. I just want to mention that I searched through our emails and I saw that you had our app installed for 2 years and 9 months in which time you only contacted us once saying that the menu was not working ok, we sent you a reply with screenshots showing that was displaying perfectly and no response after from you. Also on 10th of September 2020 we replied to all 5 of your emails and we received no answer. Indeed we are offering support only via email but it is a great support. Our reply time is very short and we always come back with a solution. Again, if my colleagues leaving their children in the middle of the night to solve a customers problem is not a good support, then I do not know what it is. My reply might seem a bit personal and honestly it is. Because we put our heart and soul in this. And at least my colleagues amazing work should be taken into account. Again I am sorry about the downtime, no merchant should have experienced this and I wish you all the best in the future. Rox

I am very sorry about this, your business should not have been affected like this. As we explained in the emails, a sudden change made by Shopify into it's script tags removed our app from your store. Also this happened to other apps from the App Store. Since we did not have any prior notice, we could not prevent this. Again, I understand how frustrating something like this can be. But what I would liken to add is that this happened during night at our end when our office was closed. And still at 2 am we were working like crazy to sort this out. And we solved this in a matter of a few hours. And as you mentioned this is a first time issue. And this is so rare for us, our app is very stable. I hope you will take all this into account and consider changing the review. I wish you all the best! Rox

Hello! We wrote you several messages but unfortunately we received no reply from you. So I will try to reply here: - Our app is very well optimised and should not slow down your store. From our experience this happens when the menu created is a huge one. Usually our menu loading time is between 120 - 200 milliseconds which is very little for such an app. Feel free to check our demo store's menu to see it for yourself. It is a decent menu with enough pictures and items and the loading time is very good. However if the menu created is a very big one, or if the pictures used are very big and many of them, then this doesn't depend on us but on the use of the app. - When you uninstalled our app our connection to your store through Shopify was interrupted so we cannot delete the remaining code. Unfortunately this is a limitation that we are still looking a solution for. However, we could have helped you to delete all the code if you would have told us. We even sent you the instructions into the emails and as I mentioned we didn't receive any answer. - The problem that appeared with the message on the front store was exactly because you deleted our apps code but not all of it, hence the error. As we mention in our Terms and Conditions also, we strongly recommend not to change or modify our apps code, especially for these kind of situations. We would have been more than happy to help you with all this. We didn't receive any message from you to know that you needed our help. I am sorry that using our app hasn't been a better experience for you, but as showed above the problems seemed to appear due to the inappropriate use of the app. As you can see in the other clients reviews we are always happy to help our customers with their requests. I hope you reconsider the review you left to us. Thank you!

I am sorry to hear you encountered an issue with our app. I should mention that in the Preview page you should enter the Front End password of your store (the one you find in your Store Admin - Online Store - Preferences), not your Shopify account password. Also, my colleagues have tried to reach you by email so they can help you with this and we didn't receive any reply. As for saying that our reviews are fake, you should know that the Shopify system does not allow to put fake reviews to apps. They have a very good system which prevents this. Also if any app developer would find a way to put fake reviews, he is caught and he risks being removed from the App Store, which is a risk I do not think anyone could take it. Moreover, if you look at the other reviews we received you will see that those are genuine stores and I find it unfair to say that our customers who actually took their time to write a review are not real Shopify users. I hope you will reconsider your review and if you still want to use our app please reach us at [email protected]. I am sure our team will be able to walk you through on how to add the menu to your store. Thank you!

I am very sorry that using our app wasn't the best experience for you. Our support team unfortunately never received an email from you, we could have advised you on the issue. Also, we contacted you right after you left us the review, and we didn't yet receive any answer. We did look into your store to see if any error from our app appeared and none was present. We tried our best to offer you support and see where the issue comes from, but if we don't receive any answer from you, our hands are tied. If you ever reconsider this, please reach us at [email protected] and our support team will do it's best to help you. Have a great day!

Hello, I totally understand how difficult it is to start a new business and how the fees ad up making everything harder. I would like to mention that we also have other 2 plans, a 9.95$ and a Free for life plan. We were the first on the market (2016) to offer a mega menu free and we did this because we wanted everyone to have a mega menu. So we think that we offer the best we can for every budget. As for the price of 20$, we have worked very hard and we have invested a lot in creating this app. Also, this is not an app created and left aside. We still work daily to improve our app and to offer our clients the best service we can. As you can imagine, we have a team working on it, and we need to make sure their work is payed for. I really hope you understand and reconsider the review. Have a lovely day!

Hello, Thank you for the the feedback. I was very sad to read your review, especially since you said in your last email to us that the problem is sorted and it was a cache problem. Please know that the cache problem does not depend on us, but on your devices and browsers if they are up to date. You thanked us for figuring this out and you said that it is all good now. So there was never anything wrong with our app. Also I looked into our archive and I saw that we were offering you technical support for more than a year. We always have responded to all of your emails and we answered to all of your questions. And you always seemed to be happy with our app And even if our working hours are different from yours, we always have replied to you as soon as we got back in the office, the next working day. We care too much for our clients to hire an external company who can offer support via chat at any hour. There are indeed cheaper options with these kind of companies, but also the level of support and security is considerably lower. Our support team is highly trained by us and professional. In this way our customer info will never leave our company and we are sure that we offer the best customer support we can. This is how we decided to work with our customers, and maybe is not always popular, but it is more honest from our point of view. We are a small company and we are here not to just sell an app and offer customer support, we are here to also relate with the amazing people who reach us. This is why we are called Buddha Apps. I really hope you understand. We wish you all the best!

We are sorry to hear that. However, our team did reply to your email from 12th of March on the same email address you contacted us from. Did you receive our email? Our team has just sent you another email with proof of the reply. Customer service is very important to us and we always reply to our customers. As for the website becoming slow because of our app, this shouldn't happen as our app is optimised as much as it can be, however we are happy to investigate this with you if you are willing to give it another try. Thank you!