Buddha Mega Menu & Navigation
Beautiful drop down menu in minutes
Rating
4.8
feedback
596
chart
#1,394
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Feb. 29, 2024
Two stars because it is actually a good menu. It would have been zero. After finding small issues (but large enough to warrant a support ticket, such as: the menu loads over the existing menu so it always loads half a second after the page has loaded, and loads OVER the existing menu. Meaning people see the original menu, and then your buddha menu, and other things) But the customer service is just horrendous. After submitting a ticket they asked for collaborator access (via shopify only, never replying to my email), I granted this, assuming they wanted to inspect before answering me. Then, they disabled the app, again with no email response and left it there for a day. Then I re-enabled it to continue testing on my draft template. This morning I logged in and they enabled the app on my live site - thus changing my live site's navigation to an incomplete, broken link, non-sensical menu system causing my lowest sales this year, several phone calls with "how do I...." and worst of all, revealing un-announced products to the general public and my customer base. Absolutely SHOCKING that this can happen.
I'm sorry you feel this way, but we did reply to you twice on Wednesday and I'm afraid you did not receive our emails. In the first one sent on Wednesday at 10:35 I requested you the access and you did not reply us back, just approved it. The 2nd email was sent the same day at 11:07 when I advised the ticket was assigned for investigation to our technical team and you never replied us back. So, the only explanation is that you did not receive our answers at all and you assumed we were messing with your menus when instead we were just trying to check the problem. After my initial 2 emails, my colleague from technical team solved the issue and emailed you back twice. The first email, as per our records, was sent on Thursday at 04:48 and the 2nd one at 04:50 when he confirmed the issue was fixed. Please try to use a valid email address so that we can continue to communicate with you if you still need our assistance.
Jan. 10, 2022
Why can this APP only be displayed on the mobile side but not on the web side? I sent an email and didn't receive a usable response, so came to the comments section for help...
Thank you for your feedback! We have solved the issue the same day you sent us the email ( 10th of January 2022) and also explained the situation to you via emails, but we did not get a response to any of our emails. Please allow us to make it clear for you here. For the mega menu to apply you need to have the following sequence of tags: Best regards, Buddha Mega Menu Team
July 8, 2021
have used this app for my tree menu for years and was great until the update when it stopped working with Safari Browser. Now left with a drop down menu I can't update and amend. Useless and its been months since the update still no fix
Hi, Thank you for being with us for being with us for the past 4 years! We are very sorry for the situation caused by this issue. Our support team had replied your emails several times with no answer from your side. Please get back to us so that we can try to find a solution. Hope to hear from you soon.
Sept. 10, 2020
This used to work fine but somehow since to today it stoped working. I have nee trying to reach help since early in the morning and i haven't heard back yet from anyone on the support team. I understand there should be a lot of inquirys and maybe thats why they are taking so long to help me but in this case if i dont have a working menu, costumers are not able to see our products so it is URGENT. I have sent several emails and tried to fix it myself but before it was asking me for a password which my page doesn't have and now it says that i need to use another browser? i don't understand and nobody seems to help. I am not givind a 1 star review because before today i was working fine.
We are so so sorry about the inconvenience. It was not fair to you to have a few hours without the menu on your store. As we explained in the emails, Shopify has made a change into its code without announcing us. This made that our app and others from the App Store be removed from our customers store. All this was happening in the middle of the night for us (we live in the GMT+ 2 area). As you also so graciously described in your review we had hundreds of emails and a big problem on our hands. We could not possible reply to all of them all of a sudden since we made the decision that it is more important to gather our forces to solve the problem first. And we did it and in a few hours everything was up and running. The issue was solved. I really hope you understand our position also and maybe consider changing your review. Again I am very sorry about the discomfort caused. Have a great day! Rox
April 3, 2018
It works - but if one doesn't need the app anymore there are no clear instructions or warnings on how to get the app's files and code that it leaves behind in your theme. The developer says that Shopify does not allow them to touch the code on one's site, but other apps I have installed - they do adjust the code if asked. There were about 10 items left in the code after Mega Menu was deleted from my store. Most of them were empty files but there were some lines of code that needed to be removed, I had to contact the developer by e-mail for the names and code lines in order to uninstall them and keep my code clean. I did not see any obvious instruction or notice about this on their app page. I think the developer would do better if they clearly and directly placed instructions on their app page of what is left behind when it is uninstalled and where to find it in order for the user to have clean code and no content files left behind. And if the files are kept there to save the navigation previously made, then Buddha should have that option to save it in their console, not our personal files.
Feb. 14, 2017
Great menu additional, however their customer support is nearly nonexistent. I emailed Roxana a few times and all I got was "sorry I can't help you". When all I was asking for is a small CSS tweak. I literally couldn't even get a simple recommendation or guidance at all, not even a "hey try this, or did you look here?". Probably the first developer that I've encountered that refused to help me, so I am a bit disappointed.