Hextom: Bulk Product Edit
Bulk edit, CSV import & export products, orders, customers
Rating
4.9
feedback
998
chart
#59
All reviews
Review RSS Feed
Feb. 12, 2025
Hextom, please work with Shopify and give me the ability to restore variants. It's 20+ days to restore based on App issue that deleted variants. February 2025 App Issue that deletes variants. I am hopeful in cases like mine with over 100,000 variants and being on 3 sites with Enterprise plan they have more solutions and at least try to reach out to Shopify on my behalf. It was their app that deleted the variants. Please advise, Hextom. I have Loved the app but this scenario is a little precious and hope you can be more helpful.
Jan. 1, 2025
At first this app was invaluable. It made huge changes quickly that would have taken days. But the more I used it the more I have these odd side effects. Like variants I never added or have ever used showing up on products I recently made variant changes for and these variants were not showing in on the product in admin or as metafields on the product on even as metafields in settings. It took half a day to figure out what happened. In the end I had to use this app to remove a variant that seemingly didn't exist. Then a metafield that I used to be able to access in bulk editor no longer shows in bulk editor even though it's still showing on the product page. This was not an issue until I tried to edit that metafield using this app. I spent half the day on this too and here I am today dealing with it again. I am on a deadline and this is putting me so far behind. I am afraid to uninstall and be stuck with more problems I haven't found yet.
April 24, 2024
The guy "James" useless. He knew what I needed help with and didn't move forward with the conversation. I requested help, and was sent to an "agent" who then read my issue and just sat there on the other end doing nothing. I wrote, again, what I needed help with, only for him to say "Yeah, I read your message earlier" wow! the brains on this guy! useless. horrible service. get a new agent!
April 22, 2024
Features are good but scammy and poor customer support. Tried both Hextom Bulk Product Edit and Hextom Image Edit. Why I said scammy? I downgraded plan and I was still being charged of the monthly fee. I contacted support for this. I was asked the exact date of downgrade. I look up to my emails and I just realized they dont send email confirmation of downgrade. Then they will keep charging you. Re: Hextom Image Edit - last year I subscribed to their most expensive plan because we have a lot of images in our store. BEWARE, it is NOT working! You need to batch your images per 100 images per batch for it to work, more than that, its not working. I worst part, I figured it out myself. I reached out to support then I was answered by the support named Channel asking me to send images. I sent and then after that, no reply at all, weeks have passed! so I figured out the way to make it work by myself. Poor customer support.
Hi Daintyduvet, We're sincerely sorry for the inconvenience you experienced with our app. We have reviewed your case and have taken steps to ensure that this doesn't happen again. We have sent several emails to assist you with using our app, but unfortunately, we have not received any replies yet. Could you please check your inbox or spam folder and reply to our emails when you have time? We are here to help you further.
April 22, 2024
Useless app never works! Always glitches terrible support
Hello CALI TIGER! We apologize for the inconvenience you experienced with our app. On April 22nd, we identified an outage and resolved the issue within 30 minutes of receiving the report. Our support agent notified affected merchants right after that. We've sent a few emails to gather more information about your experience, but unfortunately, we haven't received a response yet. Could you please check your inbox and spam folder, and reply when you have a moment? We're here to help and want to ensure everything is working smoothly for you.
Dec. 27, 2023
Such a pity that they're customer service team is lazy and unhelpful. Kept referring me to watch a video instead of actually offering help. Obviously as a small business owner myself, I would never treat customers this way.
We're sincerely sorry to hear that you encountered difficulties using our app. We take all customer feedback seriously and have reviewed the support you received. Following our review, we identified that the video tutorial suggested in the initial response offered a solution to your specific concern. When we learned of your dissatisfaction with the overall support experience, we attempted to reach out to you on several occasions via email to offer further assistance and address any outstanding concerns. However, we haven't received a response. Our priority is to ensure your satisfaction. If you're still open to discussing your experience, please don't hesitate to contact us at [email protected]. We're available to answer any questions and find a solution that meets your needs. Thank you for your understanding and cooperation. We look forward to hearing from you soon.
July 27, 2023
Application and support to be avoided. I used the paid version of the application to apply a discount on all the products in the store for the sales period. A discount from normal prices was scheduled on a certain date. After this date, a very large proportion of the products were still at sale prices, which is not normal. I contacted support and was told "they've put all their teams on it and put it at the top of the list". Only to find that two days later the problem had not been solved, and no solution had been found. In their opinion, everything is normal, the change has been made, it must be an external application that has reset the sales on certain products. Are you serious? No other application was used, no changes were applied to products during the sale period. Keep your money, it will save you a lot of time and money.
Hi, I sincerely apologize for the inconvenience and poor experience you encountered while using our app. We deeply value your feedback, and I want to assure you that your concerns are of utmost importance to us. At the moment, we are in the process of expanding our support team and implementing new processes to enhance our customer service. Unfortunately, it led to a delay in properly escalating your ticket within a reasonable time frame. Your honest review will be used as a valuable learning experience for us to improve our services and ensure that similar issues do not arise in the future. Thank you for bringing this matter to our attention. Best regards, Aaron @ Hextom Inc.
July 8, 2022
Trying to import products into collections using csv and the app won't read what is very clearly in the column that I uploaded. Only 2 columns, sku and collection, and it shows correctly when setting it up. But on processing it says the collections column is blank, when it is clearly not. I have tried many times to upload my data and nothing.
Hi, I have looked into the bulk editing task in question. The task was created correctly. When checking the detail logs, you will see that the products were not changed because they are already in the state as required in the CSV file, which means in your case, the products are already in the collections you want to add them to. I spot checked a few products, and they are indeed already in those collections. That's why the task finished as 0 products edited. Please let us know if you have any questions. Our support email is [email protected]. Thanks :-)
Jan. 15, 2022
I could not edit more than 20 product and they write you can edit unlimited. But for use it was good
Jan. 20, 2021
Terrible customer service. The app is no longer working on my site and have been waiting more than 2 days for support to look at it. This is January!! during the sales!! our busiest time. Its unacceptable, I have deleted the app and will need my payment refunded.
Oct. 29, 2020
Very expensive for an app to bulk edit. 10 USD for 10 tasks a month. There are other apps more affordable with unlimited actions.
May 28, 2019
Great app. However this popup is annoying and forced me into leaving a review. 1 star. Happy? Hopefully no more popups.
Nov. 30, 2018
Doesn't work selecting more than one filter conditions. Tried multiple times, synced collections and everything.
Oct. 31, 2018
Somehow does not work for me. Everything is selected and ready for change. When I click Go.. nothing happens. I can click the button as much as I want but no action (Bulk change) is started.
Feb. 12, 2025
They have accidentally deleted variants on over 5k of products, don't have revert functionality, and are very sorry for this. 3 sites. 3 reviews. 2 sites affected. February 2025, this glitch still exists. Stuck unless Shopify can exempt 1k variant limit. Hextom, I'd like a full refund.
Feb. 26, 2018
It only updated price on didn't update the price on a 1/3 of the products on my website - definitely want my 14.99 back!