All reviews

Rating Breakdown

  • 5
    90% (848 ratings)
  • 4
    7% (62 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (20 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 18, 2022

This app has very helpful to get bundles on our site, and despite a few bugs the customer support has been excellent! We're very happy with how it turned out.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your valuable experience with our app and service! It means a lot to us. :) For any queries, feel free to contact us through in-app chat or email us at [email protected], we are always happy to help you.

5 / 5 Share

April 14, 2022

Great app and support was quick and super helpful. Easy to use and any problems and the guys are on hand to get any tweaks or problems sorting quickly.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

Developer Reply

We’re delighted to hear that you are happy & satisfy with our app features and our service. Thank you very much for the great feedback. Do get in touch with us for any queries through in-app chat or email us at [email protected], we are always happy to help you.

5 / 5 Share

April 13, 2022

Great app and great support. We use it for our bundle deals. We had some problems but the support fixed it within 10 minutes. thanks.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your valuable feedback, it’s always rewarding to hear kind words. :) :) For any queries, contact us through in-app chat or email us at [email protected], we are happy to help you.

1 / 5 Share

April 9, 2022

We unfortunately chose the Thimatic’s Upsell app to sell our a-la-carte product in our store. This is undoubtedly the worst Shopify app available today (we use 33 other apps). So many blunders from the development team. They will randomly take their app offline to work on it without any communication to the client during PEAK ordering hours. The result? A big fat “404 Page not found” error for our valued customers. Total lack of communication among the app developer’s OWN STAFF. One of the team members will say the app is working fine and ask for a meeting for us to simulate the error (despite sending multiple screenshots/recordings to them). After showing the error in real time during the meeting to another team member “Mr. Jack”, he says this error is to be expected since they are working on it! So why call a meeting to show the error is happening? We would have given a negative star rating if there was such a thing.

Using app

11 months

Total reviews

3

Average rating

3.0

5 / 5 Share

April 5, 2022

The customer service was great. They helped me set up the code for the app and place the bundles in the location I wanted in my store. Great so far.

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a great review. It encourages us to continue making improvements to our app. :) In case of further assistance, feel free to contact us at [email protected] or via our app-in chat.

5 / 5 Share

April 1, 2022

Great app so far, only just installed it but can make exactly what is needed. Support works very well and is very quick to help.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We’re grateful for your valuable feedback. It’s our pleasure to provide the best possible service to our customers. For further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you.

5 / 5 Share

March 30, 2022

This is hands down the best Bundle + upsell APP on the market The customer service is next level! I literally searched hundreds of apps before i found this one! BEST IN THE BIZ!!!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for finding great value in our app and our support. And our special thank you for recommending our app. It’s great to hear that you had a positive experience with us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you.

5 / 5 Share

March 29, 2022

Really appreciate the support they provide and how quickly they've resolved any issues. Their tech team is great, very reliable.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2022

We've been using this app for six months now. The most useful feature for us is Build Box (Customers can build their own box from the list of products). Support service works flawlessly :) Of course, I would like to see further expansion of the application's capabilities. For example, functions such as: Spend Amount - Get Discount, General Discount, Cart Discount. We wish success to the developers :)

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

March 16, 2023

Great app with fast customer support! We had an issue getting the app to display on our website and they replied & fixed it quickly. Update: Since we started using it they have added some great new bundle options and helped us with some custom CSS to display it nicely on our website. Thank you :)

Using app

Over 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

March 24, 2022

I am completely new to Shopify and this app did exactly what I wanted. After trying out several different bundle apps, I found this to be the most user friendly. The tech support also did an amazing job helping me implement some more difficult tasks too.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 21, 2022

This app solved our bundling problem and it is so great that it can split out the individual products on the order for deployment purposes. The support staff was super helpful and responded very quickly!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2022

After installing the app, we saw the code wasn't implemented to the cart page. I got onto their live chat and was welcomed with open arms. We got our issue fixed within 10 minutes and everything runs smoothly now.

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 15, 2022

This is a fantastic app! 10/10 service & easy to use, they helped us out super quickly and we saw results. Would recommend to anyone!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2022

All questions that I have, Jigs P from support is always happy to answer and fix any problems that I have. I highly recommend this app!

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 9, 2022

such great customer support - they solve problems almost instantaneously and the app works perfect for my bundled packages. absolutely the best app of it's kind.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2022

Excellent service client réactif et précis, application superbe. Je la recommande à toute personne souhaitant crée des produits groupé.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2022

Really appreciated the customer service/technical their team provided and how quickly they were able to resolve my issue.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2022

This app is great. I'm using this on my website to let customers build their own box. The customer service is beyond amazing and fast. They are very patient and helped me set the code. Definitely recommeded this app to everyone.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2022

We used the app for our make-up store. The customer service was really fast and patient helping me with the code installation. Really suggested

Store

MESAUDA

Using app

2 days

Total reviews

4

Average rating

5.0