MBC Mix and Match Bundles App
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In the Shopify App Store they advertise that it is free, but when installing the app we see that it is a lie. When you have several plans, you have to announce them. The free version is useless. It's best to announce the prices in the app store.
Thank you for your feedback. We understand how important pricing transparency is, and we sincerely apologize for any confusion. Due to a temporary listing issue, our pricing details may not have displayed as expected. Our app does offer a free version with essential features, while advanced functionalities require an upgrade. Any paid plan is always presented transparently for approval before charges apply. We appreciate your patience as we work to ensure a clearer experience. If you have any questions or need assistance, our support team is happy to help. Best regards, MBC Bundles Support team
The app says it's free, but once you install it, it offers a basic free plan, and if you want more features, they charge you a subscription.
Dear merchant, Thank you for your review. We apologize for an inconvenient experience you’ve encountered while using our app. We’ve checked our logs and looks like the case was due to maintenance of the pricing that was held for 10-15 mins and lapped with same time while you’ve added the app to your store. We’ve assigned to your store a full Free plan and emailed you. Let us know when you will install the app; we’re happy to help you set up and enable all the features you need. Best, Anastasiia from support team
Support was good. HOWEVER, I disabled the bundles while we worked on a few products. I've just came back to create a few new bundles and apparently MBC are taking credit for sales they never made. Pretty shady when their whole pricing structure is based on sales they made! all my trust is gone which is a shame as it started off so well.
Thank you for your review! We are always glad to help!
I am not getting a response to my inquiries. I have emailed back and forth with one person but nothing has been resolved. The app continues to state my bundle is out of stock when all my items are in stock. Also the widget disappears from the page when I click on a swatch. You state you have swatches for all basic colors yet black isn't one of them? This app is not working and I'd like to experience the timely response that others have posted. I have sales to promote and this is taking away from me doing so.
We appreciate your feedback. We apologize that you have faced an issue while using our app. But it was already fixed and we really hope that you will stay with us
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