Rating

4.4

feedback

364

Reviews

chart

#1,865

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    18%
  • Less than a year
    54%
  • More than a year
    26%

Reviews Summary

The Shopify App has received mostly positive reviews highlighting the excellent customer service provided by the team, ease of use, and the app's effectiveness in increasing sales through bundles. Customers appreciate the quick responses from support, customization options, and the helpfulness of team members like Natalie and Dale. However, there are a few negative reviews mentioning issues with customer support response times, pricing changes, and technical problems affecting the functionality of the app.

Highlights

Excellent customer service and support
Ease of use and effectiveness in increasing sales
Customization options and helpful team members
Issues with customer support response times and technical problems
Pricing changes and concerns

Rating Breakdown

  • 5
    73% (266 ratings)
  • 4
    9% (34 ratings)
  • 3
    3% (12 ratings)
  • 2
    5% (17 ratings)
  • 1
    10% (35 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 28, 2025

WOW, I am so impressed by Kitenzo's support and care. I had a lot of customizations that I needed and Denis was able to help me with everything - he was super patient and so knowledgeable with codes. I'm glad I am a customer for many years, no regrets. Definitely recommend :) Thank you for making my experience very good Denis! Appreciate you!

Store

LAVIO

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

March 26, 2025

my website couldn't function without this app. love it.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for leaving us this review! I love how integrated we are in your site. Please let us know if you need anything so we can continue to support you and your business into the future! Have a great weekend.

5 / 5 Share

March 12, 2025

Very quick and attentive resolving any issues or concerns.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review. I'm delighted to hear that our team have been so attentive with any questions you've had. We look forward to supporting you long into the future with anything we can.

5 / 5 Share

Feb. 26, 2025

great product, great service! Really drives revenue

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the review, it does genuinely mean the world to our team! Love that you are getting the boost to your revenue, that is such a massive tick! If you need anything in future, ping us a message and we'll be happy to assist!

5 / 5 Share

Feb. 20, 2025

Customer services was incredibly helpful! Team was flexible and able to support customizations to fit our brands needs.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to review! Our support team is class (biased, I know), but I'm glad we were able to flex and assist you with your needs. Please let us know if you need anything in future and we'll be more than happy to assist!

All reviews

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