Kitenzo ‑ Full Page Bundles
Custom Bundle Builder - Boost Sales & AOV with Discounts
Rating
4.3
feedback
345
chart
#2,099
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
17%
-
Less than a year
56%
-
More than a year
25%
Reviews Summary
Bundle Builder has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer service, fast response times, and helpful support team members like Natalie and Dale. Users appreciate the ease of use of the app, its functionality in creating product bundles, and the onboarding process. The app has been praised for increasing sales and offering customization options. However, some users have faced challenges such as slow response times from customer support, glitches in the app, issues with pricing accuracy at checkout, and difficulties with theme integration. There are also concerns about changes in pricing models and lack of responsiveness in resolving technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 12, 2024
Very easy to use, great functionality, and excellent support. Don't have to be a developer to set up and customize bundles. Plenty of versatility to make bundles that the customer can customize, or preset bundles that are "add to cart" ready. Support does a great job whenever needed (Thanks, Dale). Highly recommend!
Nov. 12, 2024
The app is very easy to use, but the real highlight of the app is its impeccable aftersales support. Any issues I encounter, every customization I need to do are addressed right away. Really awesome support staff.
Thank you so much for your kind words! We’re thrilled to hear you find Kitenzo easy to use. I also sing the praises of our support team loud and proud, but it's so much nicer coming from you! We strive making things seamless for our users, and it’s great to know we’re hitting the mark. If you ever need anything else, just give us a shout. Happy bundling!
Oct. 30, 2024
Bundle Builder is the only app that truly delivered what I needed. The customer service is excellent—Natalie went above and beyond to guide me through the entire onboarding process. Highly recommend!
Thanks so much for your lovely review! We're thrilled to hear that Bundle Builder has met your needs and that Natalie was there to help make the onboarding a breeze. She really is a star! If you ever need anything else or just want to chat about bundles, you know where to find us. Cheers for the recommendation!
Sept. 24, 2024
Support is friendly and helpful. The app is good, but adding more customization features would be helpful. Support helped me submit a feature request for bundles not showing the pre-discounted price along with the discounted price.
Thank you for your review! We're glad to hear our support team was helpful. We appreciate your feedback on customization features, and we're already looking to how we can improve these in a future update. If you need anything else, feel free to reach out!
Sept. 7, 2024
I have tried getting onto support with no success. The app has been updated and no longer works on my store to show line item properties on the admin end. Looks good from the customer end, but once the bundles are built, my team has no idea what is actually IN the bundle. There is no support or troubleshooting available on their website to address this issue. As a paying customer, it is just unacceptable...
We sincerely apologize for the trouble you've experienced and for any delay in our support response. We understand how frustrating it is when something isn’t working as expected. In the meantime, our support team has reached out to assist you directly on this matter. Thank you for your feedback—your experience is important to us, and we’re committed to making this right.
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