Rating

4.5

feedback

366

Reviews

chart

#2,040

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    19%
  • Less than a year
    54%
  • More than a year
    26%

Reviews Summary

The reviews for the Bundle Builder app are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Customers appreciate the quick responses, helpful assistance, and willingness of the support staff to go above and beyond to resolve issues. The app itself is praised for its functionality, ease of use, and ability to create customizable bundles that drive revenue. However, there are a few negative reviews mentioning issues such as slow response times, bugs causing customer checkout problems, and concerns about changes in pricing models.

Highlights

Exceptional customer service and support
Functionality and ease of use
Revenue generation through customizable bundles
Issues with slow response times and bugs
Concerns about changes in pricing models

Rating Breakdown

  • 5
    73% (268 ratings)
  • 4
    9% (34 ratings)
  • 3
    3% (12 ratings)
  • 2
    5% (17 ratings)
  • 1
    10% (35 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 16, 2025

very good and effective support team

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2025

While I haven’t fully explored the Kitenzo app just yet, I wanted to take a moment to commend the exceptional customer service I've received so far. The team has been incredibly responsive, helpful, and patient in answering all my questions and guiding me through the initial setup. It’s rare to come across such attentive support — they’ve made a great first impression, and I’m looking forward to diving deeper into the app knowing I have a reliable team behind it.

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the Review, we really appreciate it so much! We are really proud of our Support team they are our champions to bridge the gap between our Product and yourself and to know they're leaving such an impression on you, it's such an amazing compliment. We look forward to working with you and assisting where we can!

5 / 5 Share

March 28, 2025

WOW, I am so impressed by Kitenzo's support and care. I had a lot of customizations that I needed and Denis was able to help me with everything - he was super patient and so knowledgeable with codes. I'm glad I am a customer for many years, no regrets. Definitely recommend :) Thank you for making my experience very good Denis! Appreciate you!

Store

LAVIO

Using app

Over 4 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us such an amazing review! I know Denis is delighted he was able to assist you so much and all of us at Kitenzo are so happy to be working with you! Please let us know if you need anything in the future and we are excited to support you going forward.

5 / 5 Share

March 26, 2025

my website couldn't function without this app. love it.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for leaving us this review! I love how integrated we are in your site. Please let us know if you need anything so we can continue to support you and your business into the future! Have a great weekend.

5 / 5 Share

March 12, 2025

Very quick and attentive resolving any issues or concerns.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review. I'm delighted to hear that our team have been so attentive with any questions you've had. We look forward to supporting you long into the future with anything we can.

All reviews

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