All reviews

Rating Breakdown

  • 5
    73% (266 ratings)
  • 4
    9% (34 ratings)
  • 3
    3% (12 ratings)
  • 2
    5% (17 ratings)
  • 1
    10% (35 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 28, 2025

WOW, I am so impressed by Kitenzo's support and care. I had a lot of customizations that I needed and Denis was able to help me with everything - he was super patient and so knowledgeable with codes. I'm glad I am a customer for many years, no regrets. Definitely recommend :) Thank you for making my experience very good Denis! Appreciate you!

Store

LAVIO

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

March 26, 2025

my website couldn't function without this app. love it.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for leaving us this review! I love how integrated we are in your site. Please let us know if you need anything so we can continue to support you and your business into the future! Have a great weekend.

5 / 5 Share

March 12, 2025

Very quick and attentive resolving any issues or concerns.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave us a review. I'm delighted to hear that our team have been so attentive with any questions you've had. We look forward to supporting you long into the future with anything we can.

5 / 5 Share

Feb. 26, 2025

great product, great service! Really drives revenue

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the review, it does genuinely mean the world to our team! Love that you are getting the boost to your revenue, that is such a massive tick! If you need anything in future, ping us a message and we'll be happy to assist!

5 / 5 Share

Feb. 20, 2025

Customer services was incredibly helpful! Team was flexible and able to support customizations to fit our brands needs.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to review! Our support team is class (biased, I know), but I'm glad we were able to flex and assist you with your needs. Please let us know if you need anything in future and we'll be more than happy to assist!

5 / 5 Share

Feb. 11, 2025

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5 stars! I know Nat and Dale have worked on your account and they'll be thrilled to know it's been appreciated! Please let us know if you need anything in the future and we will be happy to jump in and assist!

5 / 5 Share

Jan. 9, 2025

Cool app, with a number of useful features. Was a little hard to set up initially but contacted support who not only responded within a few mins actually went into my store store and set everything up for Dale who helped me was amazing would recommend

Using app

About 21 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for the kind words. All of us here at Kitenzo love to know that the product and the support provided is appreciated. I'll be sure to let Dale know you've left us this review, he'l be delighted, I'm sure! I hope you have a lovely weekend!

5 / 5 Share

Jan. 9, 2025

An incredible application. The interface is very simple and the template is great. You can use it easily. Also, customer service responds instantly. Especially Dale solved my problems immediately.

Store

Blend+r

Using app

About 2 months

Total reviews

11

Average rating

5.0

Developer Reply

I'm delighted you are loving Kitenzo! We strive to both build a strong product and also support it well! I'm glad that Dale was able to assist you with your queries. We will always be here to help if you need anything.

5 / 5 Share

Dec. 18, 2024

Great bundle app and live chat help when needed

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to leave a review! I'm delighted you are happy with both the app and the Support received! If you need us we will always be happy to assist!

5 / 5 Share

Dec. 17, 2024

Great app. We had an issues with gift messages not showing in our shipping solution (Royal Mail) and support were great. Quick response and detailed instructions for using Shopify Flow to get it working how we wanted it

Store

Rehook

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank so much for taking the time to leave a review. We are extremely appreciative of the kind words you've shared. We’re thrilled to hear that our support team could help you out with the gift messages and that everything is running smoothly with Royal Mail now. If you ever have more questions or just want to share how your bundles are doing, don’t hesitate to reach out. We’re always here for you. Happy bundling!

5 / 5 Share

Dec. 16, 2024

I had a small issue with the bundle summary not showing in the basket but the support was great and the issue was fixed within a couple of days. Many thanks

Using app

3 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for taking the time to write these lovely words! I've shared this with the team and let me tell you excited is an understatement. When it comes to support, our team are on it, I'm glad you found them to be impactful on your experience using Kitenzo. Please know we are always willing and able to assist with any queries.

5 / 5 Share

Dec. 9, 2024

Great app and great service.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for reviewing! I'm delighted you are getting value from both Kitenzo and our Support team. We truly appreciate both the review and your continued use of our app!

5 / 5 Share

Dec. 4, 2024

The bundles were super useful for us and they have lots of options for customization, plus the customer service is excellent!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a review, it really means a lot to the whole team here at Kitenzo! I'm glad that you find the app useful and I would fully agree - our customer service team are amazing!

5 / 5 Share

Nov. 25, 2024

This app is as versatile as their customer service is exceptional. Whether addressing minor concerns, major issues, or feature requests, their team responds promptly and efficiently, delivering solutions and suggestions with impressive speed. Denis, in particular, was incredibly helpful, going above and beyond!

Using app

Over 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that you find Kitenzo versatile and that our team, especially Denis, was able to assist you so effectively. Your feedback truly means a lot to us and allows us to grow the product and highlight strengths. If you ever need more support or want to share feature ideas, we’re just a message away. Thanks for being part of our Kitenzo community!

5 / 5 Share

Nov. 21, 2024

App does the job. It's the only app that I found that could pull off what I we needed. The support team is excellent as well, and has helped us through some minor problems. Even though we've had a few hiccups I still continue to use this app because I know support is ready to jump in and help no questions asked; great team!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review and on behalf of all of us here at Kitenzo, we are all delighted Kitenzo was the app that you landed on. being with us for over 5 years means you've seen us from relative infancy up to our current state - so we really appreciate you leaving the review. I'm glad that you have faith in the top class support team here, they are amazing! If you need anything going forward, please, reach out and we'll be delighted to assist

5 / 5 Share

Nov. 21, 2024

I had tried a few bundle apps on Shopify and unfortunately they did not meet my requirements, but after finding Bundle Builder, Kitenzo it worked perfectly for the customer journey and aesthetic I was looking to achieve. If I had questions Natalie, was so helpful and helped with getting the CSS code I needed for customisations and as a novice I was able to pick it up easily building out my bundles.

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review, it's really appreciated. There are an overwhelming number of bundling apps available on Shopify, we're delighted that Kitenzo is the one that fitted your needs. Natalie is brilliant and I'll be sure to pass on your kind words to her. I love that you find it easy to use. Always know that the support team here at Kitenzo are an asset to be used when you need us.

5 / 5 Share

Nov. 21, 2024

Dale is great!

Using app

28 days

Total reviews

3

Average rating

3.7

Developer Reply

Dale really is great, I couldn't agree more! Thank you for taking the time to leave a review and for choosing Kitenzo. If you need any further assistance, Dale or another member of our support team will be happy to assist.

5 / 5 Share

Nov. 12, 2024

Very easy to use, great functionality, and excellent support. Don't have to be a developer to set up and customize bundles. Plenty of versatility to make bundles that the customer can customize, or preset bundles that are "add to cart" ready. Support does a great job whenever needed (Thanks, Dale). Highly recommend!

Using app

Over 6 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave a Review! We are absolutely delighted to hear you find Kitenzo to be easy to use and versatile - our goal is to keep things simple and fun for everyone. Our support team are fantastic and always ready to investigate any queries. Thank you for shouting out Dale specifically. I know he's always delighted when the make such a big impact on a customer's journey. We appreciate you using Kitenzo and we look forward to continuing to assist you with your bundling needs. If you need anything, as always, please feel free to reach out to us!

5 / 5 Share

Nov. 12, 2024

The app is very easy to use, but the real highlight of the app is its impeccable aftersales support. Any issues I encounter, every customization I need to do are addressed right away. Really awesome support staff.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re thrilled to hear you find Kitenzo easy to use. I also sing the praises of our support team loud and proud, but it's so much nicer coming from you! We strive making things seamless for our users, and it’s great to know we’re hitting the mark. If you ever need anything else, just give us a shout. Happy bundling!

5 / 5 Share

Oct. 30, 2024

Bundle Builder is the only app that truly delivered what I needed. The customer service is excellent—Natalie went above and beyond to guide me through the entire onboarding process. Highly recommend!

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your lovely review! We're thrilled to hear that Bundle Builder has met your needs and that Natalie was there to help make the onboarding a breeze. She really is a star! If you ever need anything else or just want to chat about bundles, you know where to find us. Cheers for the recommendation!