All reviews

Rating Breakdown

  • 5
    71% (237 ratings)
  • 4
    10% (33 ratings)
  • 3
    4% (12 ratings)
  • 2
    5% (15 ratings)
  • 1
    11% (35 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 27, 2024

Not only the best bundle builder app on Shopify but the best customer service. Natalie is awesome and so patient with my silly questions. She helped me troubleshoot and get me together. When I'm on the cover of Forbes magazine, it's because of Natalie and Bundle Builder.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2024

The app is great and we recommend it if you want to offer bundles intuitively. Support is very responsive and helped me solve compatibility issues with my theme. I recommend it 100%.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your fantastic review and recommendation! We're delighted to hear that you find Bundle Builder intuitive and that our support team was able to assist you with the compatibility issues. Your recommendation means a lot to us. If you have any further questions or need additional support, we're always here to help. Thanks again for your kind words and for choosing Bundle Builder!

5 / 5 Share

May 29, 2024

Support has been great. Experience so far has been good with slight tweaks to the app.

Using app

12 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your positive review! We're thrilled to hear that you've had a great experience with our support team and that Bundle Builder has been working well for you. We appreciate your feedback on the slight tweaks, and we're always here to help you optimize your store even further. If you have any more suggestions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Bundle Builder!

5 / 5 Share

April 29, 2024

Working with the team at Bundle Builder has been an amazing experience. They are knowledgeable, helpful, and have gone above and beyond for our company to provide an experience our customers desperately wanted. Not only have they been able to guide us through their app, and make adjustments that would better suite us, but they were also able to work with us on pricing. They've been a huge help at every step of the way! We highly recommend working with this attentive team!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing your positive experience! We're thrilled to hear that Bundle Builder has been a valuable addition to your business and that you've found our team's support helpful. It's been a pleasure to work with you to customize the app, your bundles are looking great! Your feedback is incredibly important to us, and we're glad we could contribute to creating a great experience for your customers. If there's anything more we can do to assist you or enhance your experience further, please don't hesitate to reach out. Thanks again for choosing Bundle Builder!

5 / 5 Share

April 10, 2024

I had a problem with my theme and they solved it for me. It works flawlessly and the customer service is 5-star.

Using app

10 months

Total reviews

13

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us such a wonderful review of our Bundle Builder app. We are thrilled to hear that our app is working flawlessly for you and that we were able to help resolve the issue you had with your theme. We truly appreciate your kind words about our 5-star customer service. Our team works diligently to provide prompt, helpful, and friendly assistance to all of our valued merchants like yourself. Thank you again for choosing Bundle Builder and for sharing your positive experience with us and the Shopify community. We look forward to continuing to support you and your business.

5 / 5 Share

March 13, 2024

Absolutely amazing, Dale was beyond helpful, kind, quick and understanding!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to share your positive experience with us! We'll be sure to pass your kind words along to Dale! If there's anything else we can do for you, please let us know. We're here to help and always eager to ensure your experience with Bundle Builder remains outstanding.

5 / 5 Share

Feb. 7, 2024

Bundle builder is a great product. It has helped increase our sales by a significant margin. More importantly the team has been incredibly helpful. Couldn't have asked for better customer support and onboarding experience. They actually listen to their users! Excited to see what they implement next!

Store

Kumori

Using app

About 2 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for your fantastic review! We're thrilled to hear that Bundle Builder has significantly impacted your sales positively. It's our mission to provide not just a powerful tool, but also exceptional service that genuinely supports our users' success. Your feedback on our customer support and onboarding experience means the world to us. Knowing that our efforts to listen and respond to our users' needs are making a difference is incredibly rewarding. We're just as excited about the future and can't wait to share with you the new features and improvements we have in the pipeline. Stay tuned! Thank you again for your support and trust in us. If you have any more suggestions or need further assistance, please don't hesitate to reach out.

5 / 5 Share

Jan. 30, 2024

Customer service is top notch! Natalie and Rhys have been excellent to work with to get the issues resolved with fixing our Bundle. It did not work with discounts and Shop Pay. Turns out it is a Shopify internal issue and we are still waiting on them. Natalie and Rhys also updated our theme and it works and looks so much better than before on our website! Very happy with our experience!

Using app

Over 4 years

Total reviews

1

Average rating

3.0

Developer Reply

Thank you so much for your kind words and for highlighting the efforts of Natalie and Rhys! We're thrilled to hear about your positive experience and the improvements made to your theme. While the issue with Shopify is still pending, we assure you of our continued support. Your satisfaction is our top priority, and we're glad to be a part of enhancing your website. If you need further assistance, we're always here for you. Thank you for choosing Bundle Builder!

5 / 5 Share

Dec. 21, 2023

Natalie was so helpful in showing me how to use bundle builder! Although I’m still figuring it out she was very helpful and willing to help and offered to help at any time! She was very clear and precise and answered any questions I had! Thank you Natalie! Really appreciate it!

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Natalie was able to provide you with such helpful support and guidance with Bundle Builder. We appreciate your review and will make sure to pass on your thanks to Natalie! If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you every step of the way!

5 / 5 Share

Dec. 11, 2023

I met all my needs with this app. It's great! Special thanks to Natalie Scott to the great support. I recommend!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for leaving us a 5* review! We're thrilled to hear that Bundle Builder has met all of your store's needs, and that you've had a great experience with us. We'll pass on the special thanks to Natalie! 🙌 Feel free to reach out again if you need any help with anything, or if you have any further feedback - we'd love to hear from you!

5 / 5 Share

Nov. 13, 2023

Great and easy onboarding and fast customer support. Excited to see the new updates coming soon!

Using app

4 months

Total reviews

19

Average rating

4.9

Developer Reply

Thank you for taking the time to leave us a review - we really appreciate your feedback! It's great to hear that you've had a straight-forward onboarding to Bundle Builder and have had a positive experience with the team. We've been working hard on some exciting new features that have just launched in the app, such as Native Bundles and the Product in Bundle app block - both enhancing the app's customization and flexibility, and overall customer experience! More details can be found in our documentation here: support.bundlebuilder.app/hc/en-gb/articles/4409234694929 and here: support.bundlebuilder.app/hc/en-gb/articles/19685500911505-Displaying-the-Product-in-Bundles-app-block Feel free to contact the team again if you require any further assistance, as we're here to help! Happy bundling ✨

5 / 5 Share

Oct. 30, 2023

Great, app, support and price.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review, Wellington Brewery! We're thrilled to hear that you're pleased with Bundle Builder, our support, and its pricing. Your satisfaction is our top priority, and we're committed to continue providing top support. Thanks again for your kind words!

5 / 5 Share

Oct. 25, 2023

Very happy with this app, exactly what we were looking for, i would love to have a starting template/s when using the template creator for quicker setup, but for now we accomplished what we were looking for. Exceptional customer service i have to add! Shoutout to Natalie who was very patience and guide me with all my doubts :)

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much, Caprichos de Goya, for your wonderful review! We're thrilled to hear that Bundle Builder has been exactly what you were looking for. We understand the need for pre-built templates to make the setup process quicker and easier, so we're excited to let you know that this is something we're currently working on! We appreciate your patience and understanding in the meantime. Our team is dedicated to providing exceptional customer service, and we're glad that Natalie was able to guide you patiently and address any issues. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Oct. 13, 2023

The team at Bundle Builder are extremely responsive and creative at problem solving, key issue was "How to create manual bundle builder customer orders in the back end". Have to call out Natalie in particular, she was prepared to jump on a call, talk through some issues, most importantly she listened! She even created a step by step video for my team & I to clearly understand how to use the app to overcome our problem! We at Care Food Co are now happily embedding the app into our store to drive improved customer experience and sales

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your incredible review, Care Food Co team! We're thrilled to hear that you had a great experience with Bundle Builder and that the team was able to provide you with excellent support! We're really glad to hear that you appreciate Natalie going above and beyond to address your specific needs, and it's great that her step-by-step video helped you to use our app to overcome the issue you were facing. We will make sure to pass on the recognition to Natalie! 🎉 Please feel free to reach out if you ever have any further questions or need assistance, as we'd love to hear from you again!

5 / 5 Share

Oct. 11, 2023

Great app - easy to use and the customer service is efficient and easy to work with.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your 5* review, Bondi Blend! It's great to hear that you're enjoying Bundle Builder, and that our customer service has been efficient and easy to work with. We aim to provide a user-friendly experience and excellent support, so it's awesome to know that we're meeting your expectations! If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!

5 / 5 Share

Oct. 3, 2023

Fills a need in our store, and support has been helpful when needed.

Using app

Over 2 years

Total reviews

9

Average rating

5.0

Developer Reply

Hey Splash Wines team, we're super pleased to hear that Bundle Builder fulfils your store's needs! We're also glad to have been able to help out with any issues on your store when needed, so thank you for your feedback. If you require any further assistance or have any suggestions for the app, please feel free to reach out. We appreciate your support, and look forward to hearing from you again in the future!

5 / 5 Share

Sept. 22, 2023

These guys are good. This APP has really helped increase my stores the average check out transaction amount as more customers bundle products. The support team is very responsive.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5* review, Brick Loot team! It's awesome to hear that Bundle Builder has improved your store's average order value through the increase in bundles created by customers! We're also very glad to have been able to assist you and look forward to continue supporting you - please feel free to reach out if you run into any issues or have any questions! Happy bundling 🎉

5 / 5 Share

Sept. 15, 2023

We've been using Bundle Builder for a number of years and the product is excellent. The support team are fantastic and recently solved an issue for us, without any fuss. Bundle Builder has definitely saved us a lot of time but more importantly it has led to increased sales.

Using app

About 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your fantastic experience with us! We're thrilled to hear that you've been really impressed with Bundle Builder over the years, and our support team - we take pride in providing the best support to our merchants, so it's great to hear that our efforts are appreciated. It's also awesome to hear that Bundle Builder has not only been an efficient tool for your business, but also gave you a boost in sales! We really appreciate your continued support and look forward to continue assisting you in the future 🙂

5 / 5 Share

July 13, 2023

Great team with fast response on any questions regarding the bundle builder. We use it for our build a box theme and so far we are delighted to have chosen bundle builder for this option.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're finding Bundle Builder to be a great fit for your store, and that our team has been responsive in addressing any questions you have. We're committed to providing excellent customer service, so we're glad to hear that we've been meeting your expectations. Thank you for your continued support and for sharing your positive experience with us!

5 / 5 Share

July 5, 2023

This is a really intuitive tool that helps you build many bundle possibilities to fulfill your clients needs. Recommended!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi HomeShield team, thanks for your awesome review of Bundle Builder! We really appreciate the recommendation and it's great to hear that the app is working so well for you. We're here on hand to help with any queries or issues you may have, so just let us know if there is anything we can assist with, and we'd be more than happy to jump in!