Kitenzo ‑ Full Page Bundles

Thank you for your feedback. We’re truly sorry to hear about your experience with our app. Regarding your concerns, we noticed that you have an active support ticket with us, and we're currently awaiting your response to proceed further. Our support team is dedicated to resolving issues promptly, and we want to ensure that we address all your concerns effectively. Please check your email for our latest message and reply at your earliest convenience so we can assist you further.

It's important to clarify that Bundle Builder does not modify links. Each bundle created is assigned a unique link, and neither us nor users have the capability to alter this. If the owner of 'The Hundred Glove' encounters any issues or requires assistance, we're more than willing to help. Please don't hesitate to reach out if you have any further questions or concerns.

We sincerely apologize for the issues you faced with pricing inconsistencies and the delay in support response. It looks like a conflict with draft orders was causing some issues, but looking through the conversation, hopefully everything is sorted now? If not, please just pop us an email and we'll take a look straight away.

Hi there, we're really sorry to hear about the trouble you're facing with your bundle, and our sincerest apologies for the inconvenience caused here. I can see that we responded on December 29th to your initial inquiry, but we're sorry if this didn't come through to you. To make sure you get the assistance you need, we've also sent our response again in a new email, on January 9th. Please double-check your inbox, including spam or junk folders, and let us know if you still haven't received our messages. We're here to help and want to ensure this issue gets resolved for you. Thank you for bringing this issue to our attention, and we appreciate your patience.

We're sorry to hear about the frustration you've experienced and understand how important it is to receive timely assistance - especially during the holiday planning season. Your input is valuable to us, and we take all user reviews seriously. Firstly, we want to assure you that we are committed to providing timely support, and we'd like to note that our team responded to your email within 24 hours, as indicated by the auto email sent to you. In regards to your recent issue, we would like to investigate the matter thoroughly to ensure a resolution. However, it has come to our attention that you have removed our access, hindering our ability to complete a comprehensive investigation. We kindly request your assistance in updating your access to the app. This will enable our team to delve into the issue further and resolve any outstanding concerns.

We're sorry to hear about the frustration you've experienced here, as we understand how important it is to receive timely assistance - especially during the holiday planning season. We apologize for any inconvenience this may have caused you. Upon reviewing your support tickets, we can confirm that we responded to your initial ticket on Thursday to address the issue you raised regarding the location of bundle names. We have also been in conversation with you since Friday to further investigate and resolve the remaining issues you have encountered. To address the remaining issues, we require development access to your store. Once granted, we will continue investigating and working towards a resolution for you. Our team is committed to resolving all of your concerns as quickly as possible, and we appreciate your patience and understanding here. We know how important holiday planning is and the time you've invested in selecting the right bundle app, and would like to assure you that we will do everything we can to address any remaining concerns and provide a solution that meets your expectations. If you have any further questions or need assistance, please don't hesitate to reach out to us directly.

Hi there, thanks for your honest review. During the initial installation of the app, we clearly outlined tier-specific limits for each subscription plan. In January of this year, it came to our attention that your usage had exceeded the limits associated with your current subscription tier. In accordance with our policies, we issued a notification with a 30-day notice, emphasizing the need to upgrade, which you declined to heed. Following on from that upgrade notice period, we made updates to our pricing plans. It's our standard practice to grandfather our merchants onto their existing plans whenever changes are made. Unfortunately because you declined to accept the upgrade, the opportunity for this then passed. We understand that changes in pricing can be challenging, and we strive to be fair to all our users. The adjustments are necessary to maintain a healthy ecosystem and foster the continued growth and improvement of the app. We firmly believe that a fair contribution from all users, especially those with higher usage, is essential to providing the best possible experience for everyone relying on Bundle Builder. We value your continued support and welcome any further discussion to address your concerns. Our goal is to ensure that you have a positive experience with our app, and we remain committed to providing a platform that meets your needs.

Hey there, thank you for your feedback. We understand your concern regarding Bundle Builder’s pricing for Plus users, and would like to explain why it is set at this price point. Plus merchants are usually larger operations, driving a higher than average volume of orders and sales. This requires additional resources both in terms of running costs of the app (such as server-side resources) and also providing faster support responses. We offer extended support and turnaround times for our Plus merchants to facilitate this scale and growth. While the core functionality of the app first appears similar, Plus merchants will be receiving a higher level of support from us to keep things running smoothly. We’re committed to being transparent in all our operations, and we’re currently reviewing our Plus pricing plans to make sure it scales better with different size Plus merchants. Please let us know if you have any further questions or concerns, and thanks again for your feedback.

We're really sorry to hear about your experience with Bundle Builder, and apologise for the delay in resolving your issue with cart integration and any inconvenience this has caused you. We truly value all feedback and are committed to providing dedicated support to our merchants. We are actively working to resolve your issue, and will continue to work with you to address any outstanding concerns. I can see that the team have provided you with a fix for the cart integration issue, set up on a duplicate theme version for you to check over. We really appreciate your patience whilst investigating here, and hope that your experience with Bundle Builder is positive moving forwards.

Sorry to hear you ran into problems using our app. I can see you had issues integrating our app into your theme, but have since uninstalled. We can 100% jump in and sort out any issues you may be experiencing, so if you re-install, just pop us an email and we'll take a look right away.

Hey NFT Kitchen team, we're so sorry for the delay in resolving your inventory tracking issue with Bundle Builder. Our Merchant Support Manager has reached out to you to assist, with our developers on hand to prioritise resolving the issue for you. We apologise again for the inconvenience caused, and look forward to hearing back from you.

Hey there, we're really sorry to hear you were disappointed with the support you have received and the recent update to Bundle Builder. We can confirm that we have sent out multiple emails with updates for your issue, that haven't got through to you - we're currently working with Shopify to understand why this has happened, but a member of our Support team has also reached out from another email address following this, to try and assist. In the meantime, we have just added this feature that has been requested back into the app, and should now be live. Please let us know if there is anything else that we can help with!

Hey there, we're really sorry to hear that you've been unhappy with Bundle Builder and the support you have received. We're still investigating the issues you're experiencing with the app as a priority, and will provide an update as soon as we have one. Please note that we value all feedback and are committed to providing the best experience we can for our customers - we look forward to resolving this for you!

Hey there, so sorry to hear that you've been disappointed with our communication & support. I can see that whilst the team were working on the update to your store to assist with your query, your ticket was moved to the back of the queue in our system with each new email you sent - we work on an oldest to newest approach, and this is highlighted in our auto-reply emails. We look forward to hearing back from you to check you're happy with the recent updates, or to make any quick alterations if needed! Thank you :)

Thanks for taking the time to leave a review - we really do appreciate all feedback. Our merchant support manager has sent you an email, to try and assist, and we look forwards to resolving this for you!

Hey Taimed Society, We've looked into your query. Shopify’s recurring app charges are billed with the next Shopify 30-day invoice. For your store, the bill on May 5 includes the app subscription from April 20-May 20. You uninstalled on May 3rd, but the Bill was created on Apr 22, 2022, but you didn’t get the invoiced charge until May 19th. Which is confusing, but unfortunately out of our control. However in this instance we'd like to offer you a refund. Please get in touch with our support team - they've sent you an email :)

Thank you for taking the time to leave us a review - we really do value all merchant feedback! I can see our team identified an issue with another app you've installed, and have reached out to you several times over the past week to resolve this, without a response. We're more than happy to help - just drop us an email!

Hi there - thanks for taking the time to leave a review. I appreciate how frustrating it can be when your bundles aren't working - however, I can see our support team have fully resolved this problem for you, after identifying some Javascript errors on your theme which were preventing the app from functioning. We're a small team, based in the UK, operating Monday-Friday - if you need any other help with the app, please don't hesitate to let us know.

We’re so sorry to hear you’re unhappy with your experience. Bundle Builder is designed to work with third-party apps (and is suitable for multi-language stores), but unfortunately the translation app you're using is having some issues integrating with our app. We’ve reached to both you and the language app developer, so thank you for your patience while we look into this for you.

Hello Scrapbook It Shop - we have been in contact via our help desk to try to assist in correctly configuring Bundle Builder for you - so that you can enjoy the benefits of the app. We can help set up the correct template and accurately integrate the bundles to your store in the recommended way, we can also advise on a few other configuration points and get things running smoothly for you. If you would like us to do so, please feel free to reach out. All the best.