Bundle Bear ‑ Volume Discounts
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We have been charged just for installation twice and we install the app right away but it was not mentioned anywhere that we will be charge on installation only. request you to refund the same on prioirty as we do not find any point of support for this app. Shopify is also not responding on these charges. Please contact us 8700544280
We saw your review of the Bundle Bear app and wanted to assist you. When you installed the app from the Shopify app store, the terms included a 14-day trial period, and you have been using the app for 15 days. At this time, there have been no transactions from your store. That said, we have added app credits to your account, which you can apply toward your future billing. We also send you an email to: [email protected] Thank you, Conversion Bear team.
worst app i ever had in my shop.
Hello, We're sorry to hear about the negative experience you had with our app. We could not find any support ticket from your account, we will be happy to help you in any case needed via our chat or email support. Your feedback is important to us, and we're always looking for ways to make our app better. Please feel free to contact us via email at [email protected] if you have any further questions. Best, The Conversion Bear Team
莫名奇妙打不开
Hey there, we are so sorry for the bad experience you had with the app, please reach out to us by email at [email protected] and we will do our best to solve your issue as soon as possible.
Worst app there is on shopify. So hard to use, app just stops working. If i could, 0 stars
Worst customer service I've ever seen from an app with such a high rating. Itai from customer service reads your messages and ignores you when they are clearly online. Be aware: everything was working fine for a few months until the discount stopped working on its own. We didn't change anything or even install new apps. I contacted support to fix it and got no help. It's been over a week without a solution or even a reply. They change settings on the app without telling or consulting with you, despite being told not to do so.
There customer service is slow. They also have soldiers that are part of the Israeli war. If you support this company, your hard earned dollars are funding oppression, apartide and genocide. I don't support them. There design team is away for a month because they've been called in to fight the war. Disgusting that they would even tell a customer that. I DONT SUPPORT GENOCIDE, AND I WILL NOT PUT MY MONEY IN THERE COMPANY.
Be careful using this app. The app will randomly go down and the discount codes provided by Bundle Bear won't work for your customers. Sadly, Bundle Bear doesn't say anything when this happens, you just have to troubleshoot it yourself. On Tuesday the app stopped providing customers with discount codes, resulting in a ton of abandon checkouts and refunds from customers who accidentally bought at full price. This continued until Friday. The only reason I found out this was happening is because we had comments on our Facebook Ads calling us scammers saying we were lying about our BOGO deal that we have through Bundle Bear. My conversion rate dropped 2.5% when this happened. This isn't an isolated incident either, I'm in a paid discord group and countless other people have said this app will randomly go down without Bundle Bear saying anything.
Thank you for sharing your experience with our app. We appreciate your feedback, and we apologize for any inconvenience you have faced. We take your concerns seriously and would like to address them. First and foremost, we want to assure you that we are committed to providing a reliable and seamless experience for our users. However, upon reviewing our server logs and monitoring systems, we could not find any evidence of downtime during the timeframe you mentioned. Our servers have been running smoothly without any incidents. Based on the information you provided, it seems that the issue you encountered may be related to a theme or compatibility problem. In some cases, conflicts with other apps can interfere with the functionality of our app, specifically its access to the checkout button. While we cannot directly control the behavior of other apps, we understand that it can be frustrating for our users. We would like to assist you in resolving this issue and ensure that Bundle Bear functions as intended on your store. Our support team is ready to work with you to troubleshoot and identify any potential conflicts or theme-related issues that may be causing the discount codes to malfunction or the app to behave unexpectedly. Please reach out to our support team via [email protected] so that we can investigate this matter further and provide you with a solution. We genuinely apologize for any negative impact this may have had on your business, including the decline in your conversion rate and the customer feedback you received on your Facebook Ads. We understand the importance of maintaining a positive reputation and delivering on the promises made to your customers. Rest assured, we are committed to helping you rectify the situation and regain your customers' trust. Thank you once again for bringing this matter to our attention. We value your feedback as it allows us to improve our app and provide a better experience for all our users. We look forward to assisting you promptly and ensuring that your experience with Bundle Bear is a positive one. Team Conversion Bear
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