Bundle Bear ‑ Volume Discounts
Product Bundle Shopify App
Rating
4.6
feedback
150
chart
#3,050
All reviews
Review RSS Feed
March 29, 2025
worst app i ever had in my shop.
Hello, We're sorry to hear about the negative experience you had with our app. We could not find any support ticket from your account, we will be happy to help you in any case needed via our chat or email support. Your feedback is important to us, and we're always looking for ways to make our app better. Please feel free to contact us via email at [email protected] if you have any further questions. Best, The Conversion Bear Team
Feb. 27, 2025
Terrible and rude support. We have another app that we've had installed for years that recently updated, and Bundle Bear no longer works correctly. Support team from the other app knows that it can be compatible but Bundle Bear support is unwilling to listen and we were pushed away and told to just delete the other app. They also refused to talk with the other app's support team through phone/video as they only will communicate through email. Will be deleting this app very soon which is a shame because we've used this for years as well.
Hello, We're sorry to hear about the negative experience you had with our app. We've investigated the issue at your store thoroughly, with both admin store access and our tech team reviewing it twice. Had a solution existed to integrate the two applications for your store, we would have been pleased to resolve the issue. As explained in our email, the Shopify checkout process currently prevents our discount from being applied to products that are also modified by your other app. This conflict is blocking the Bundle Bear discount from loading correctly during checkout. However, if you remove the 'dual' checkout button, the Bundle Bear discount will function seamlessly. Please feel free to contact us via email at [email protected] if you have any further questions. Best regards, The Conversion Bear Team
Jan. 23, 2025
莫名奇妙打不开
Hey there, we are so sorry for the bad experience you had with the app, please reach out to us by email at [email protected] and we will do our best to solve your issue as soon as possible.
May 15, 2024
Worst customer service I've ever seen from an app with such a high rating. Itai from customer service reads your messages and ignores you when they are clearly online. Be aware: everything was working fine for a few months until the discount stopped working on its own. We didn't change anything or even install new apps. I contacted support to fix it and got no help. It's been over a week without a solution or even a reply. They change settings on the app without telling or consulting with you, despite being told not to do so.
Nov. 9, 2023
There customer service is slow. They also have soldiers that are part of the Israeli war. If you support this company, your hard earned dollars are funding oppression, apartide and genocide. I don't support them. There design team is away for a month because they've been called in to fight the war. Disgusting that they would even tell a customer that. I DONT SUPPORT GENOCIDE, AND I WILL NOT PUT MY MONEY IN THERE COMPANY.
May 7, 2023
Be careful using this app. The app will randomly go down and the discount codes provided by Bundle Bear won't work for your customers. Sadly, Bundle Bear doesn't say anything when this happens, you just have to troubleshoot it yourself. On Tuesday the app stopped providing customers with discount codes, resulting in a ton of abandon checkouts and refunds from customers who accidentally bought at full price. This continued until Friday. The only reason I found out this was happening is because we had comments on our Facebook Ads calling us scammers saying we were lying about our BOGO deal that we have through Bundle Bear. My conversion rate dropped 2.5% when this happened. This isn't an isolated incident either, I'm in a paid discord group and countless other people have said this app will randomly go down without Bundle Bear saying anything.
Thank you for sharing your experience with our app. We appreciate your feedback, and we apologize for any inconvenience you have faced. We take your concerns seriously and would like to address them. First and foremost, we want to assure you that we are committed to providing a reliable and seamless experience for our users. However, upon reviewing our server logs and monitoring systems, we could not find any evidence of downtime during the timeframe you mentioned. Our servers have been running smoothly without any incidents. Based on the information you provided, it seems that the issue you encountered may be related to a theme or compatibility problem. In some cases, conflicts with other apps can interfere with the functionality of our app, specifically its access to the checkout button. While we cannot directly control the behavior of other apps, we understand that it can be frustrating for our users. We would like to assist you in resolving this issue and ensure that Bundle Bear functions as intended on your store. Our support team is ready to work with you to troubleshoot and identify any potential conflicts or theme-related issues that may be causing the discount codes to malfunction or the app to behave unexpectedly. Please reach out to our support team via [email protected] so that we can investigate this matter further and provide you with a solution. We genuinely apologize for any negative impact this may have had on your business, including the decline in your conversion rate and the customer feedback you received on your Facebook Ads. We understand the importance of maintaining a positive reputation and delivering on the promises made to your customers. Rest assured, we are committed to helping you rectify the situation and regain your customers' trust. Thank you once again for bringing this matter to our attention. We value your feedback as it allows us to improve our app and provide a better experience for all our users. We look forward to assisting you promptly and ensuring that your experience with Bundle Bear is a positive one. Team Conversion Bear
July 7, 2021
We don't think this app deserves 5 stars we had a simple issue where the bundle was not showing the discounts on checkout page but they absolutely refused to look into this and claimed it was our fault.
Hi there, our support team was able to confirm bundle discounts are applied and working in your checkout page. I guess you mean discounts are not shown in your ajax / drawer cart? That might happen. No worries, it's an easy fix. Here's how to add support for showing discounted prices in your cart: https://conversionbear.freshdesk.com/support/solutions/articles/48001172983-bundle-discounts-do-not-show-in-the-cart-page-cart-drawer-ajax-cart Need a hand? Our team would love to help you get that done. We deliver best in class support and are eager to solve any issue our customers face - big or small. 125 five star reviews will vouch for that. Our team is at your service. Jonathan. Founder @ Conversion Bear