Buy Button channel
Sell your products on any website or blog.
Rating
3.6
feedback
401
chart
#18
All reviews
Rating Breakdown
Review RSS Feed
April 24, 2024
Not working with 2.0 themes.
Thanks for the review. The Buy Button is compatible with the updated versions of Shopify themes. If you are experiencing issues with the Buy Button - I would suggest reaching out to our live support to allow us to look into this further. You can get in touch with our live support by navigating to the Help Center: https://shopify.link/goV1. -Ollie
Feb. 26, 2024
It doesn't recognize my products or the collections, tries to create a buy button and..nothing..
Hi there, thank you for reaching out. I am sorry to hear that you've had difficulty getting the Buy Button channel to work but we appreciate you taking the time to let us know here. Please reach out to our support team about this and we'd be happy to take a look at this for you: https://shopify.link/vRnL. -Victor, Shopify Support
Nov. 24, 2023
Worked on this for hours added button to all my products and made collection pages. Tested it out, products went into cart everything looked great. Then I clicked the checkout button. Problem loading server. Well there goes that chunk of life Ill never get back.
Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Buy Button Channel app. If you haven't done so already, I'd encourage you to clear your cache and cookies as well as log into the shop from an incognito tab. This will allow us to determine whether the error you're receiving is related to a browser issue. If after completing this, you continue to receive the error, please feel free to connect with our Live Support so we can take a closer look into this: https://bit.ly/2AWw5VA. - Blair, Shopify Support
Nov. 2, 2023
Hi, It's useless if you need to generate the code to display your products in other then default language. If you have more then one language available, there is no possibility to select the language to be used on generated code. They recommend to change the default language of your eshop each time you need to generate the code.. :) or at least this is what support team recommended me.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Aug. 2, 2023
The app does not work when selecting the option to redirect in the same tab. I get an error message that myshopify.com refused the connection. The same error was verified by tech support but they did not have an answer. Yes -- I cleared cache, cookies, history, everything.
Hi, there. Thank you for your review. When testing this feature on my end, I double checked that the code disables the pop up selection and chooses to re-direct within the tab. This code is to be inserted on your external site where it functions as expected. If you are continuing to experience errors, please try on a different device and network to rule out other localized issues. -Olivia, Shopify Support
Dec. 1, 2022
the app is not working you cant create your button i dont think its updated for new shopify version or something
Hey there, Exzentriq Gameware. Thanks for taking the time to leave us a review for the Buy Button Channel. We're sorry to hear that you've been unable to create your button. Please, reach out to our Live Support Team (https://bit.ly/2AWw5VA) so one of our Advisors can help you with this issue and real-time and find a resolution. Thank you for bringing this issue to our attention. - Imogen, Shopify Support
Nov. 28, 2022
Worst app ever, 0 way to connect Buy Button without clearing cookies, caches, and it might still be broken. Horrrrrible
Hey, there. Thanks for leaving a review for the Buy Button. We're sorry to hear that you've had such an experience while setting up the Buy Button Channel. Sometimes, a cache and cookies clear is helpful to remove any older, saved data that may impact Shopify applications or channels. After clearing your cache and cookies, have you continued to experience issues? If so, please reach out to our Live Team using this link (https://bit.ly/2AWw5VA) for support. Thanks again. -Imogen, Shopify Support
Sept. 7, 2021
This app is not working with Shopify automatic discounts and Shopify plus scripts. We added a special discount for the customer group and on checkout after using the direct buy button this shows real price instead of the discounted price.
Thank you for writing your review and for providing context on your issue. As you're having this issue, I would recommend contacting our support team directly (https://bit.ly/2AWw5VA) and asking them to investigate this for you. They will be able to authenticate you on the store and troubleshoot this in more detail in order to help find a resolution. -Victor, Shopify Support
July 13, 2021
Just had my first sale, customer can't access my digital ebook. Checked and it all appears well on my end, I can download just fine. Customer links took her to a place that said 'shop doesn't have a website yet' but I was charged the annual fee and everything looks set up correctly. Incredibly worried about future sales. Not quite sure where to go from here as I followed all of the tutorials step by step.
Thank you for writing your review and I am sorry to hear that you've had this issue. It sounds like you are using the Digital Downloads app, and the problem you've cited is a common one for merchants without an online store, but it should be relatively easy to resolve. In order to avoid this issue, you can edit the email template for digital downloads and change {{ attachment.shop_url }} to {{ attachment.url }}. This should then prevent the app from trying to direct the customer to a non-existent online store. Please give this a try, but if you are still having issues, you can contact our support team directly for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
May 3, 2021
BEWARE DO NOT USE THIS APP!! the buy button doesnt work unless have checkout open in a new browser (which doesn't work on Instagram or Android). Also the checkout URL with this app will show your MYSHOPIFY url which is extremely unprofessional. Shopify should not publish such a faulty app!
Hey, there! Thank you so much for the feedback! The Buy Button isn't intended to be used on Instagram as we have the Instagram Shopping integration: https://bit.ly/3hBvhsz. It'd definitely be great to gather further information on the issues you're experiencing so please feel free to reach out to our Support team directly so we can go over things with you: https://bit.ly/3cJkx8V. - Oliver, Shopify Support
Nov. 11, 2020
I'm so confused. I can't get payouts to work. I chatted with a rep but no resolution. I am afraid to continue with this project because I am not sure if identity theft is happening or what. How can my banking information be wrong? No bueno. Not sure how to proceed or if I should.
Hey, there. Thanks for taking the time to write a review here. It sounds like your issue is related to Shopify Payments and not the Buy Button itself. Our general support team should be able to give you a hand with that, however I'll follow up with you via email to see if you need any more assistance. Speak soon! - Brie, Shopify Support
July 8, 2020
how do i delete the button channel please help
Thank you for reaching out and writing your review. The Buy Button app can be removed by first heading to Settings > Sales channels in your Shopify admin, and then clicking on the trash can icon next to the Buy Button. This will remove it from your admin. If you have any issues with this process and require further assistance, please head to help.shopify.com/questions to contact our support team. -Victor, Shopify Support
June 29, 2020
So sad for a button that should already be on the PLP or collection page not easy to add or remove!
Thank you for writing your review and for providing your feedback to us here. I'm sorry to hear that you had a negative experience when using the buy Button app, and that you found it difficult to add and remove—I'll be sure to pass on your comments to our development team for them to review. -Victor, Shopify Support
July 20, 2020
Doesn't seem to work with Twitter? This page implies it does and gives setup instructions: https://help.shopify.com/en/manual/products/details/checkout-link "After you create a checkout link, you need to share the link with customers so that they can use it. You can copy the link text and paste it in email campaigns, social media posts, or direct messages. For example, you could paste the link in a Twitter post to let your followers easily buy a product on sale, or you could text the link to a customer who messages you asking how to buy a product." I've followed the instructions but only get options for a website or blog. Does this not work for Twitter now? 20 Jun 2020 Still doesn't work, No email received from Brie. Maybe because I'm a contractor working on this site so therefore my email is not the one listed as Store Contact Email? 20 July - still nothing.
Hi, there! You can certainly create a checkout link to share on Twitter. You'll want to navigate to Products > select the product > More actions > Create checkout link. You would then copy it and share it on your Twitter. I'll follow up with you via email shortly to see if you need any further assistance with that. Thanks! - Brie, Shopify Support
May 31, 2020
Buggy as hell when I tried to import my product catalog to Facebook. It simply doe not work. Keeps telling me some product info was missing but nothing was. Error, repeat, error, repeat, error.
Thank you for leaving this review. I'm sorry to hear about the troubles you're encountering with this error message, and I'd really like to help look into this further and provide assistance. With that said, I'll send you an email shortly with more information. I look forward to discussing this with you soon! - Rae, Shopify Support
May 12, 2020
Sorely disappointing. I've spent weeks on issues relating to the buy now buttons. It's not very flexible, there is no product image zoom (the product and thumbs are tiny), and the variants only change with the drop down selector not the thumbnail change (which is sloppy UX in my opinion) and the buy now sections on my site load slowly. If I could, I'd look elsewhere. Might have to code the products myself and only use button code.
Hi, there! Thanks so much for taking the time to provide your feedback. I can definitely appreciate how those customizations would be valuable, and I've made sure to pass those on to our developers so that they know you'd like to see those changes added to the Buy Button channel. In regards to the "Buy Now" buttons on your product page, these are actually unrelated to the Buy Button sales channel, and are their own dynamic checkout buttons created separately from the channel. I'd like to find out more about the issue you're having with those to see if there's anything we can do to help. I'll follow up with you via email shortly and we can chat there. Speak soon! - Brie, Shopify Support
May 9, 2020
none of my buy buttons are working since so many days whats the problem and very upset with ur services,not likein at all i need i need to swith my website
Thank you for leaving this review. I'm sorry to hear about the troubles you encountered. I'd really like to hear more about your experience, and learn what aspect of the buy buttons aren't working, so I'm going to send you an email shortly. If you still need assistance with your buy buttons, please make sure to reply directly back to my email and I'll be glad to help further. Talk soon! - Rae, Shopify Support