BuzzSubs: Spin Wheel Popup
Spin the Wheel for discount coupons with email popup
Rating
4.6
feedback
666
chart
#4,168
All reviews
Rating Breakdown
Review RSS Feed
July 2, 2024
A litter disappoint, Can't change the slice label to customize content like Free items etc...
Hi, Thank you for your feedback. I am sorry the app didn't meet your expectations. Unfortunately, the BuzzSubs app currently works only with discount percentages. Best regards, The TK Digital team.
March 20, 2024
The technical support was the best, fast and solved what we needed.
Hi, Thank you for the great feedback! It was a pleasure to assist you! If you need further help, feel free to reach our 24/7 support team! Best regards, The TK Digital team.
Feb. 19, 2022
Great concept but the app didn't work! had to uninstall it when I could not get it to change deals of totally free products, super inconvenient and a lot of wasted time.
Hi there, We're really sorry you experienced such issues with our app. Our support team already tried to reach you by email. We would be very happy to assist with the app configuration and make sure it is working properly in your store. Best, TK Digital team
Oct. 11, 2021
I deleted this app but still go out my money. How can i stop this pay out? They steal my money every months!!!
Hi there, We're really sorry for confusing you, but as I see you've uninstalled the app already, any app that using Shopify payments (incl. BuzzSubs of course) technically can't charge you after being removed from your Shopify store. As I see latest charge related to our app was done on Sep 24. What could confuse you is that you see that charges in your ongoing Shopify invoice. That happens because Shopify adds app charges to your general invoice from Shopify, so once app charges you, that amount is added to your Shopify invoice, and actually charged once per month with Shopify invoice itself. You can get more details here: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps. Once again, we've double checked and right now the app is removed from your store and your subscription is now cancelled, so you won't be charged anymore (i.e. no new charges will be added to your invoices). We truly apologize for the confusion with billing cycles, but we were never trying to steal your money, and even more - we technically can't charge you after the app uninstallation. Best, BuzzSubs team
July 17, 2021
The idea is good for the app but it is not support and does not function well. We set up our entire wheel and tried getting it to work for an entire day but nothing worked. We tried reaching out to their dev but no one ever gets back to you. Not sure how this is even supported by Shopify as most apps have fantastic support. Save yourself a bunch of wasted hours and go with another provider. Trust me these guys are horrible and never respond.
Duplicate of previous review! Mark, we're really sorry that you had such a bad experience with our app. As I mentioned in the response to your another review, our support team tried to reach you several times, to both your personal email you provided, and your Shopify email. And our ticket system shows our emails as "read". But anyway, must be some technical issue with our ticket system, and our messages were somehow filtered unfortunately. When I was finally able to reach you from my personal email (still within 24hrs from your initial request), you've already switched to another app, which is totally understandable, and I really hope it works well for you. You also mentioned refund in your emails, so I'd like to mention that you were NEVER charged for our app as you were on the free trial and removed the app before the end of trial. Lastly, I fully understanding your frustration with our late response, and I'm really sorry about that, but I believe installing the app on your other shop just for one minute, only to leave this second negative review is not completely fair. Best, TK Digital team
July 17, 2021
Looking for some help. Our wheel never actually pops up??? It just sits in the corner and wiggles. Please provide assistance. Can I get an email to find support or something?????? Reached out many time but no response yet. The wheel is pretty useless as it does not pop up on our website. We have spent hours going through every function of the backend. I will update the review if they ever answer but for anyone thinking of downloading I would recommend Privy. We've used them in the past and the wheel always works and their support always answers lol =) Well an entire day has passed and still no response. PLEASE EMAIL ME [email protected] UPDATE: 7/17/2021 9:57 (still have not been contacted or responded too) Completely false you did not try to contact me even once. I have my filters off so I never miss an email. PLEASE EMAIL ME AT: [email protected]
Hi Mark, UPD: Mark, I truly apologize for all the troubles you experienced, but I've double checked our ticket system, and our support team replied to your request within 1hr after receiving it, and another follow-up email was sent 3 hrs later (to both your shop email, and email you provided in the request). I'm not really sure why you did not receive it. I've just tried to reach you from my personal Gmail email address, and I really hope you'll receive that email at least. --- Our support team tried to contact you several times yesterday by email you provided but we never heard back from you :( Could you kindly check your SPAM folder or white-list our support email [email protected]. Thanks! TK Digital team
Dec. 3, 2020
This app helps me generate more sales. My customers love the opportunity to save money regardless if it's a holiday season or not. I suggest trying it out.
Nov. 5, 2020
I’m still trying to figure it out . Some one is helping me but I’m still waiting on him. Thanks you for the app.
Oct. 7, 2020
I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it I like it
May 30, 2020
Not even worth 1 star. Let me explain why it is not worth even 1 star. To be fair with the developer. I will start with positive thing first. pro 1. it interacts with visitors and get their emails. And that was my only subject to install this app. I have tested with this app and other apps. and it seems it works a bit better than other apps. 2. unlike other apps, visitors who interact whit this app tend to make purchase a bit high rate. (based on coupon code, created only for this app usage. ) Now here is the main reason why this app is not worth even 1 star 1. recently I have discovered that my front page url has been altered. In the session page, three were 2 different store front urls. One is of course my store url but the other one is not. I don't have any sub domain or anything so I didn't understand why I have 2 different urls on my store front page. Therefore, I spoke with Shopify support team and they found out that this app injected code into my store page and altered the url. The altered url that appears to Chinese domain, (naoxiangxiong.cn) which I never heard of so and there is no search result in google or bing so I clicked on it. for few times, it directs me to my store front page but other times it goes other store pages. This is totally unacceptable. 2. Once I discovered this, I checked google analytics and other tools that I use to find out if there is any weird traffic comes to my store. Unsurprisingly, there was junk bot traffic came in to my store and all of them visited wait for it !! naioxiangxiong.cn !! altered url, fake traffic, for that reasons it is not worth 1 star
Hey, I'm the lead developer of BuzzSubs. The issue you are talking about has nothing to do with our app. For some reason naoxiangxiong.cn is redirecting to your domain. This is not our domain and we have no way of adding It to your store or redirecting It. What you should do, Is block this domain through your google console manager or reach out to the domain owners and ask not to redirect to your store. And again, It has nothing to do with our app and we did not add any Chinese domains to your store. Shopify support misled you on this.
May 23, 2020
sembra davvero efficace. Ma se qualche utente inserisce una mail falsa, il codice viene rilasciato comunque. Però sembra avere effetto sulle persone
March 8, 2020
I just downloaded this app and I hope it works well I will use this app to drive more sales if possible.
Feb. 19, 2020
This app is great. So far it has been really successful & the support team are really quick in replying as well. Very happy.
Feb. 6, 2020
I love this app, best app ever, thank you so much. Please keep going, I love it all, thank you so much. Thank you
Dec. 26, 2019
just installed the app. its great i thing :) :) :) :):) :) :) :) :) :) :) :):) :) :) :)) :) :) :):) :) :) :) :) :) :) :):) :) :) :):) :) :) :):) :) :) :) :) :) :) :):) :) :) :)) :) :) :):) :) :) :) :) :) :) :):) :) :) :)
Dec. 24, 2019
Love it great app for my customers to get discounts an.d they actually use it. I definitely recommend
Nov. 12, 2019
It's nice and new, we've been using it for a while, and it works! I hope it can be more and more perfect, better and better, thanks so much!
Nov. 10, 2019
Fun! Interactive way to keep everyone on the site. While also keeping tabs on everyone who played the game!
Oct. 30, 2019
its cool app, i have been using it for more than 6 months, this my 2nd time buying this app, it help me genearate alot of email list.