Rating

4.7

feedback

63

Reviews

chart

#1,907

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    6%
  • Less than a month
    41%
  • Less than a year
    46%
  • More than a year
    6%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising the app for its ease of use, excellent customer support, and ability to create customizable bundles. Many users highlighted the quick response times and helpfulness of the support team, particularly mentioning Benny. The app is commended for its flexibility in creating complex bundles and its impact on increasing sales. However, there were a few users who mentioned issues with uninstallation charges and lack of responsiveness in customer support in some cases. Overall, the app is highly recommended for its functionality and support.

Highlights

Ease of use and flexibility in creating bundles
Excellent customer support and quick response times
Impact on increasing sales
Issues with uninstallation charges and lack of responsiveness in customer support

Rating Breakdown

  • 5
    89% (56 ratings)
  • 4
    6% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (3 ratings)

Reviews with Text

  • 97% (61)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 14, 2025

This app is literally perfect for what we needed. We had a couple of custom things we needed done and Benny helped us so quickly — seriously above and beyond. Amazing support and great app. Highly recommend!

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

This app is easier to integrate and use than other bundling apps I've tried, and has more reasonable pricing tiers as well. The customer service is better than I ever imagined, and has made customizations easier than ever and feels truly tailored to my business.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 13, 2025

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2025

Using app

Over 1 year

Total reviews

4

Average rating

5.0

4 / 5 Share

Sept. 22, 2025

Overall, this is an excellent app that has made it much easier for us to offer bundles and let customers create their own packs. The customer support team is fantastic. Every time we’ve reached out, they’ve responded quickly and resolved issues right away. Our only wish is for a few more features: the ability to set tiered discounts with multiple conditions, and more comprehensive tutorials or documentation to make setup even smoother. If those improvements are added, this would absolutely be a five-star app.

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for the thoughtful review and for highlighting both what you’ve enjoyed and where we can improve. We’re glad to hear BYOB has made bundling easier for your store and that our support team has been able to help quickly whenever you reached out. Regarding your request for tiered discounts with multiple conditions, this is unfortunately a technical conflict within Shopify’s current discounting system and not something that can be supported without breaking other core functions. While we cannot implement this feature, we are always looking for alternative ways to give merchants more flexibility in bundle pricing. To make setup easier, we’ve just launched our new YouTube channel (https://www.youtube.com/@BYOB-app). We’d love if you could subscribe. Our next video, publishing this week, will walk through bundle setup step by step. Creating these tutorials takes time, but we are committed to building a full library of clear, practical guides to support you. If you feel our improvements are moving in the right direction, we would be very grateful if you might consider revising your review to reflect your updated experience. Every bit of feedback and support means a lot to our team. Thank you again for using BYOB. We will keep working hard to make your bundling experience even better.

All reviews

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