BYOB ‑ Build Your Own Bundles
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Hi there! This is Josh from the BYOB support team. We saw your recent review on the Shopify app store and were wondering what the reasoning behind the 3/5 rating was. As far as I can see, you've not had any conversations with the support team and have only had the app installed for 1 day. I just wanted to double check on whether you had any issues or feedback you could share so we could improve the app for future users or even yourself should you want to give it another try! Feel free to let me know, we're always happy to listen!
It does what it say almost, but not quite, a support wants to tell me it's not their problem, i ask something, they replay with a question not an anwser. Worst support experience on shopify yet. Hope we can fix it together, because your app seems promising just need some bug fixing. If i simulate a costumer and its confusing for them its not perfect.
For each of your custom feature requests, we've deployed a feature to address your issue within 2 days. The feature is solely developed for your store only. Can you tell us why our updates cannot resolve your issues?
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