BYOB ‑ Build Your Own Bundles
The reviews for this Shopify App are overwhelmingly positive, with users praising the ease of use, customer support, and the ability to create customized bundles. Customers appreciate the app's functionality in allowing them to offer bundle deals and create unique packages for their products. The customer support team, particularly Joshua and Benny, received high praise for their responsiveness, patience, and willingness to go above and beyond to help users troubleshoot and customize the app to fit their needs. Users also highlighted the app's user-friendly interface and the positive impact it had on their sales and customer experience. However, there were a few mentions of issues with discounts stacking and some users experienced challenges with uninstallation and billing. Overall, the app is highly recommended for its features and exceptional customer service.
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Easy to manage and build. Popular with our customers. Only complaint is you can't use other discounts on top of the discounted bundle.
Hi there, This is Josh from the BYOB Support team! I recently came across your review in which you had rated us at a 4/5 due to not being able to combine discounts. I'm reaching out since BYOB does allow you to combine discounts provided they comply with Shopify's actual discount combination guide here: Combining Discounts If you could tell me exactly what you were going for in terms of discount combinations, I'd be happy to review your current set up and figure out a resolution!
Hi there! This is Josh from the BYOB support team. We saw your recent review on the Shopify app store and were wondering what the reasoning behind the 3/5 rating was. As far as I can see, you've not had any conversations with the support team and have only had the app installed for 1 day. I just wanted to double check on whether you had any issues or feedback you could share so we could improve the app for future users or even yourself should you want to give it another try! Feel free to let me know, we're always happy to listen!
Joshua with BYOB honestly provided some of the BEST customer support I’ve ever experienced. I was trying to set up some pretty advanced bundle settings on the app and was getting completely stuck on what I was doing wrong. Joshua was incredibly patient, explained everything clearly, went directly into my store to troubleshoot and investigate the issue, and gave me multiple options for how to approach it. What impressed me most is that he didn’t just “fix” the issue, he actually helped me create a BETTER setup than what I originally had in mind. You can tell he genuinely cares about helping store owners succeed and not just closing support tickets as fast as possible. He literally waited on my to watch a 6 min. long video and test everything we were doing! Because of the level of support alone, I’ll absolutely be staying after the free trial. Top notch customer service like is something you want to hold on to THANK U JOSHUA!!!
Great app with great support!
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