BYOB ‑ Build Your Own Bundles
The reviews for this Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Customers praise the app for being easy to use and for offering great support in customizing bundles to suit their specific needs. The support team, especially individuals like Joshua and Benny, are commended for going above and beyond to assist users with setup, troubleshooting, and creating better bundle setups than initially envisioned. Users appreciate the responsiveness, patience, and dedication of the support team, making the overall experience highly satisfactory. However, there are a few reviews mentioning issues with uninstallation charges and some support experiences that fell short of expectations.
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Great support. App can do alot and they make it easier to manage.
Great customer service, very attentive and helpful. The team went above and beyond to customise the bundles on our store and deliver the exact design we were looking for. Definitely recommend!
great app, easy to use
Hi there, This is Josh from the BYOB Support team! I recently came across your review in which you had rated us at a 4/5 due to not being able to combine discounts. I'm reaching out since BYOB does allow you to combine discounts provided they comply with Shopify's actual discount combination guide here: https://help.shopify.com/en/manual/discounts/discount-combinations If you could tell me exactly what you were going for in terms of discount combinations, I'd be happy to review your current set up and figure out a resolution!
Hi there! This is Josh from the BYOB support team. We saw your recent review on the Shopify app store and were wondering what the reasoning behind the 3/5 rating was. As far as I can see, you've not had any conversations with the support team and have only had the app installed for 1 day. I just wanted to double check on whether you had any issues or feedback you could share so we could improve the app for future users or even yourself should you want to give it another try! Feel free to let me know, we're always happy to listen!
Joshua with BYOB honestly provided some of the BEST customer support I’ve ever experienced. I was trying to set up some pretty advanced bundle settings on the app and was getting completely stuck on what I was doing wrong. Joshua was incredibly patient, explained everything clearly, went directly into my store to troubleshoot and investigate the issue, and gave me multiple options for how to approach it. What impressed me most is that he didn’t just “fix” the issue, he actually helped me create a BETTER setup than what I originally had in mind. You can tell he genuinely cares about helping store owners succeed and not just closing support tickets as fast as possible. He literally waited on my to watch a 6 min. long video and test everything we were doing! Because of the level of support alone, I’ll absolutely be staying after the free trial. Top notch customer service like is something you want to hold on to THANK U JOSHUA!!!
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