BYOB ‑ Build Your Own Bundles
Overall, the reviews are overwhelmingly positive. Many merchants say the app is easy to use, helps customers build their own bundles, and supports more advanced bundling setups than other apps they tried. A major strength mentioned repeatedly is the support team: reviewers praise the fast response times, patience, willingness to troubleshoot directly in the store, and ability to handle custom requests or CSS tweaks. Several users also note that the app integrates well with their store, handles inventory correctly, and can increase sales or basket size. The negative feedback is much smaller in volume, but it points to a few recurring pain points. Some users found the app cumbersome or difficult to set up at first, especially when theme conflicts or more advanced configurations were involved. A few reviews mention missing features or limited flexibility in theme customization, and one reviewer wished for better documentation or live chat support. There are also a couple of serious complaints about billing/uninstall issues and lack of response, suggesting that while support is usually excellent, a few users experienced frustrating edge cases.
Great app. I use across several platforms. This was my first time asking a question and I worked with Joshua Chang. He was quick to reply and super helpful. He asked the right questions and listened. He was able to get a solution within a day or so. He deserves a raise for top quality customer service. Thank you!
Very cumbersome application. Tried to work with it for a few days and gave up.
Hi there, Thanks for taking the time to leave feedback, and we're sorry the app felt cumbersome to work with. We'd really like to make it right. We haven't seen any support tickets come in from your store, so we didn't get the chance to help while you were setting things up. If you're still interested, please reach out to our support team and tell us what you were trying to build. Once we know the setup you had in mind, we'll work through it with you and get it running the way you want. Thanks again, and we hope to hear from you soon!
Great support, needed a few tweaks to get working with my theme. We were able to get it up and running in no time. This app makes it a lot easier for customers to navigate and helps make new bundle setup a breeze.
Great support. App can do alot and they make it easier to manage.
Great customer service, very attentive and helpful. The team went above and beyond to customise the bundles on our store and deliver the exact design we were looking for. Definitely recommend!
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