BYOB ‑ Build Your Own Bundles
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer support provided by the team, particularly mentioning individuals like Joshua and Benny. Customers appreciate the ease of use and flexibility of the app in creating custom bundles and packages. The support team is commended for being responsive, helpful, and going above and beyond to assist with any issues or customization needs. Some users highlighted the app's ability to increase sales and basket size, as well as its seamless integration with Shopify. However, a few users mentioned minor issues like the lack of certain features or difficulties with uninstallation and support.
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Easy to manage and build. Popular with our customers. Only complaint is you can't use other discounts on top of the discounted bundle.
Hi there, This is Josh from the BYOB Support team! I recently came across your review in which you had rated us at a 4/5 due to not being able to combine discounts. I'm reaching out since BYOB does allow you to combine discounts provided they comply with Shopify's actual discount combination guide here: Combining Discounts If you could tell me exactly what you were going for in terms of discount combinations, I'd be happy to review your current set up and figure out a resolution!
Hi there! This is Josh from the BYOB support team. We saw your recent review on the Shopify app store and were wondering what the reasoning behind the 3/5 rating was. As far as I can see, you've not had any conversations with the support team and have only had the app installed for 1 day. I just wanted to double check on whether you had any issues or feedback you could share so we could improve the app for future users or even yourself should you want to give it another try! Feel free to let me know, we're always happy to listen!
Joshua with BYOB honestly provided some of the BEST customer support I’ve ever experienced. I was trying to set up some pretty advanced bundle settings on the app and was getting completely stuck on what I was doing wrong. Joshua was incredibly patient, explained everything clearly, went directly into my store to troubleshoot and investigate the issue, and gave me multiple options for how to approach it. What impressed me most is that he didn’t just “fix” the issue, he actually helped me create a BETTER setup than what I originally had in mind. You can tell he genuinely cares about helping store owners succeed and not just closing support tickets as fast as possible. He literally waited on my to watch a 6 min. long video and test everything we were doing! Because of the level of support alone, I’ll absolutely be staying after the free trial. Top notch customer service like is something you want to hold on to THANK U JOSHUA!!!
Great app with great support!
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