Yagi Order Cancellable
Yagi Order Cancellable -let customer cancel order easily
Rating
4.9
feedback
41
chart
#2,423
All reviews
Rating Breakdown
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Sept. 23, 2024
Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts 1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? Leave blank (to a default) 2) Where fields or items are located on the page, there is only a screen shot of what you need to click, as opposed to where it sits on the page - e.g. 'add block' appears in the 'Sections' section of the page, as opposed to the default 'Theme Settings' where the page lands 3) In part, our fault for missing this first time round, but although support FAQ mentions it hidden away, "Q. Do I need to have customer account enabled to use Cancellable app? You do not need to have customer accounts enabled to use Cancellable. If you don't have customer accounts enabled, you can skip the customer account page installation step." -- it's not until midway through the installation, it asks to you to login to an account where orders have already been placed. We have not yet launched, so we did not have an account we can login to where orders already exist. Having then created an account, WITH password, just for this purpose, and placed an order, complete with credit card info. This could at least be a more obvious warning BEFORE purchasing ("Please note, you need to have active customer accounts to complete full installation of this App). 4) It seems you cannot select an alternative email address to which to have Cancel notifications sent - it defaults to the store-registered one. Unless we've missed this - please advise... The Customer Account requirement was an annoyance. Took me 30+min instead of what I thought would be 5 minutes at tops. Otherwise it seems really straightforward, and hopefully not needed... UPDATE: Post initial 3-star review - they immediately reached out to acknowledge where they could do better, and offered to change my registered e-mail address Appreciative of the good customer service. The App does what it says.
Hi Sheep Impact, Sorry for the inconvenience your store has faced during the installation, we definitely can do better on the onboarding process, we will try to improve the installation instruction of the app soon. 4) For the alternative email address for receiving cancel notification, this can be done, can you email me ([email protected]) the alternative email address you want to use ? Thank you. 1) For the "Please Refresh" button (for the thank you page / order status page customization), due to Shopify's technical limitation, app weren't allowed to pre-insert a default value in their checkout editor interface, sorry about this. The app will use a default text ("please refresh") if the field is left blank. For the "Cancel Column Cannot Cancel Text", this text is shown in the "Cancel" column on the orders list table, when the order (that particular row in the table) is not able to cancel, where the "Cancel" link will be hidden and this text is shown instead. 2) Sorry about this, we will add more detailed instruction / screenshot showing where it sits on the page. (eg: "In the sections" area) 3) I assume you are trying to preview the customer account page (with the cancel / reorder link) here correct? You are right that to preview the customer account page orders list table, a customer account is required to login and view that page, as Shopify does not provide a mechanism to simulate a customer account or preview the customer account page without logging in, sorry about this. As the store is not yet launched, it is possible to go to your store settings > Payments , and add a bogus test payment gateway. You can then use card number "1" to simulate a successful transaction to create an order without using a real credit card. Sorry on the FAQ, we should word it better, the "customer account enabled" in the current FAQ means that if your store does not have "Customer account system enabled" (which visitor is not able to register / login to an account), then the customer account installation step can be skipped. I have just reached out to your store owner email, thank you for your feedback and I will try to improve the app onboarding process.
Aug. 29, 2024
This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders. Thanks for the quick assistance!
July 1, 2024
June 30, 2024
It's very wonderful app. I had a trouble with self-cancel function on Shopify, but this app helped to solve it. I definitely suggest this app to others.
June 21, 2024
Axel is the man! He's very knowledgeable, helpful, and quick to respond. Additionally, this app is amazing too, with lots of functions and customization.
June 6, 2024
Axel from support just helped us get set up and was very fast to respond and extremely helpful. They assisted us in some minor personal tweaks. Although we only installed the app today, it appears to fulfill all of our needs.
June 5, 2024
This app has been a big help to both our customers and our team by giving customers the opportunity to cancel their orders in case of an error on their own time. (We have a small customer care team, so giving customers their own tools is a big boost for us.) Easy to set up and adjust — and the owner Axel has been so helpful any time we encounter an issue when updating the app.
April 6, 2024
Since installing Yagi Order Cancellable, I no longer have to worry about not receiving a customer's email to cancel too late because the order has been fulfilled. The customer can cancel an order on his/her own before the order is fulfilled. The app takes care of cancelling an order, initiating a refund and notifying me of the cancellation. It is great help for me.
Feb. 27, 2024
We love this app. We requested a new feature and Axel was able to get it pushed out for us fairly quickly. He was so easy to work!
Feb. 26, 2024
If you want to offer self-service cancellation, install this app now! The installation process is so simple & easy, and the app has every customization option you would want. The instructions are crystal clear and it's easy to manage. Axel provides outstanding customer support and is very responsive. Axel truly knows so much about Shopify checkout and is very willing to help.
Feb. 24, 2024
This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!
Sept. 13, 2023
I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.
July 11, 2023
I was able to use the automatic installation to set this up. I had set it up only on the customer account page and not on the order confirmation page intentionally but did not test it. Once a customer complained that the cancel button wasn't working, I got in touch with Alex, the developer of the app and he modified the code to handle the cancellation on the customer account page itself, which was my main requirement. Kudos to him for promptly responding and handling my query.
Store
ondesk.in
Using app
2 months
April 4, 2023
Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.
March 6, 2023
This app has worked great for our store and Axel is stellar with customer support. Anytime I've emailed him I've had a helpful response within 24 hours.
Sept. 14, 2022
I am a huge fan! the app works well and their customer support is very fast and they are willing to walk the extra mile with you.
Aug. 12, 2022
We used this app to allow customers to edit/cancel orders after purchase. This helped cut down our customer support time; also improve customers' experience tremendously. This app also allows customers to edit/cancel orders from their account page. Axel from the development team has been super responsive and helpful. Even helping us to fix some customized issues when the app clashes with our theme. Definitely recommend this app to whoever needs this function. Great customer experience.