Rating

4.8

feedback

188

Reviews

chart

#1,384

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    14%
  • Less than a month
    35%
  • Less than a year
    38%
  • More than a year
    11%

Reviews Summary

The reviews for the Candy Rack Shopify App are overwhelmingly positive, highlighting its effectiveness in upselling, user-friendly interface, and exceptional customer support. Users appreciate the app's ability to increase Average Order Value (AOV) and its seamless integration with their online stores. The support team is praised for being responsive, helpful, and willing to go above and beyond to assist users with customizations and resolving any issues. Some users mentioned that Candy Rack outperformed other upsell apps they had tried, attributing its success to the app's focus on delivering real results and its compatibility with various Shopify themes. However, there were a few users who mentioned the lack of a free plan or specific features that didn't meet their needs.

Highlights

Positive reviews highlighting the effectiveness of the app in increasing AOV and upselling
Praise for the user-friendly interface and seamless integration with Shopify stores
Exceptional customer support with quick responses and willingness to assist with customizations
Comparison to other upsell apps and mention of specific features that users appreciated
Mentions of areas for improvement such as the lack of a free plan or specific features not meeting user needs

Rating Breakdown

  • 5
    97% (183 ratings)
  • 4
    2% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)

Reviews with Text

  • 97% (182)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 12, 2026

Sto testando questa integrazione e mi sembra che abbia tutto quello di cui ho bisogno per gestire regole di vendita personalizzate , pack di prodotti e upsell nel carrello. Supporto eccezzionale, consiglio l'acquisto.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 4, 2026

Great app that help us increase AOV. Support always on live and ready to implement any request. Recommend.

Using app

About 5 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Feb. 18, 2026

Used the app for a few years. Very good app and does what its supposed to do very well and excellent support. Conversion has not been great which is why I am no longer using the app. I went for another upsell in cart method instead which is probably better suited for my business. Thanks

Using app

Over 4 years

Total reviews

8

Average rating

4.4

Developer Reply

Thanks for the review and for sticking with us for a few years, we really appreciate it. However, we're sorry to hear the conversion wasn't where you wanted it to be. In reviewing your setup, we noticed you were only using one of the available upsell placements, which unfortunately meant you weren't leveraging the app's full potential. Since you’ve moved to an "in-cart" method, our new Candy Rack slide cart would actually be a perfect fit and might provide the results you were looking for. If you're ever open to testing it out, drop us a note at [email protected], we’d love to help you get the most out of it :)

5 / 5 Share

Feb. 12, 2026

Amazing app for upselling, works effortlessly with no problems.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for the review. We're happy to hear everything is working effortlessly for you. We're here if you ever need assistance :)

5 / 5 Share

Feb. 5, 2026

Does almost everything I need and the support is good and have added my feature requests on the roadmap

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review. We're glad our team has been helpful. We are indeed planning to deliver the single-item upsell layout in the very near future. Don't hesitate to reach out to us whenever you need our assistance!

All reviews

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