Rating

4.9

feedback

266

Reviews

chart

#827

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    24%
  • Less than a year
    52%
  • More than a year
    20%

Reviews Summary

The reviews for the Candy Rack Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Users appreciate the quick responses, helpful guidance, and willingness of the support team to go above and beyond to assist with any issues or customizations. The app itself is praised for its effectiveness in increasing average order value (AOV) and boosting conversions. Many users mention that the app paid for itself quickly and that it is user-friendly and easy to set up. Some users also note the seamless integration with different Shopify themes and the ability to customize the app to match their store's style.

Highlights

Exceptional customer support and quick responses
Effectiveness in increasing AOV and boosting conversions
User-friendly and easy to set up
Seamless integration with different Shopify themes
Customizability and willingness to assist with special requests

Rating Breakdown

  • 5
    97% (258 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 20, 2024

Amazing helpdesk. Contacted them yeserday around 5pm and after some detailed testing from their side it was clear there were some adjustments needed. Within the next hours i got contacted by another helpdesk worker with the message that the issue was completely fixed. He also send me some videos for me to see. I am glad the issue got fixed. (really fast) I have tested a lot of upsell apps and this one is simply working the best, so i am happy i can continue using it on my webshop.

Store

Beldeur

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 11, 2024

We are happy with this app and top customer support, Alex helped me with some customizations and we are happy with the results

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 9, 2024

Extremely high value app thats a no-brainer. Love love love the app! The support is also top notch!

Using app

About 1 month

Total reviews

31

Average rating

4.4

4 / 5 Share

Aug. 29, 2024

the customer support is super thanks a lot

Using app

About 1 month

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 29, 2024

The support with this app is phenomenal. I have had a ton of questions, and they've looked into every issue I've had with patience and courtesy. The app works as expected. I was a little disappointed to find out the thank you page upsell is currently unavailable on the new checkout, but they're working on getting this back. I'm currently using a checkout upsell and post purchase upsell and everything is working like it should. The app paid for itself within the first day or two.

Using app

20 days

Total reviews

3

Average rating

5.0

All reviews

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