All reviews

Rating Breakdown

  • 5
    97% (270 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

May 4, 2021

To me, the best pre-purchase upsell app ever! It's very easy to configure and the AOV increase is instant. And the customer support is top-notch!

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 3, 2021

App works super well and is really simple to use. The support team is amazing and customized the app for it to have similar design to our store. 100% recommended for upsells!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 30, 2021

Great customer support and easy to understand analytics regarding our upsell and take rates. Highly recommend! We even had a site speed issue that the Candy Rack team was able to help us resolve by converting our theme code to a tag.

Store

Dosaze

Using app

Over 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

April 23, 2021

The app is great, it has more features than I thought. It also solved the problem I had to charge for the assembly of products. The support response is immediate!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2021

The app works really well for increasing cart size. It is really easy to set up and the support team customized it to our theme right away!

Using app

17 days

Total reviews

7

Average rating

5.0

5 / 5 Share

April 20, 2021

The upsells are easy to set up. First in Line was a great suggestion that is working well for us. Load time issues have been a problem, but tech support quickly made some changes that I hope will help.

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 7, 2021

The app is a no-brainer for those looking to maximize their AOV. Had a small issue in the beginning because i was using Gem Pages. I reached out to Candy Rack via live chat and got an answer almost immediately. Santiago was able to identify the issue and resolved it quickly. Santiago also went above and beyond after helping fix the issue which is unheard of.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2021

Great UpSell app, using it for over 3 months and so far I can say my order value has jumped! P.S. - Great support :))

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2021

Just installed the app, and already love it. I am confident upsell with this app will increase our turnover. The customer service was outstanding. Christian tailored the CSS to our need

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 3, 2021

Amazing cart upsells, Christian from the live support has been very helpful, even on Saturday at 1am he has helped with instant replies! recommended for increasing order average value.

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 29, 2021

2 minutes to reply once I clicked the chat icon. Within 10 minutes Christian had redesigned my popup to fit my branding. Where else can that happen and outside of their normal hours. I was close to choosing a competitor but something told me to go with CR. So far I a very impressed. Continue to keep up the good work!!

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 28, 2021

Alla who has been attending to all my questions have been really really helpful. She deserves a pay raise for all the things that she has done for me and I look forward to more good times with candyrack!

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Customer support for this app is amazing. They are very responsive and they even helped me adjust the look of the app to match our store look! The revenue boost it gave us also helped us scale our online stores even more, so I'm very happy with the decision to install it.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 12, 2021

In LOVE with this app! Not only are we seeing fantastic conversion rates with our upsells, but customer support goes above and beyond to make sure you get the results you want. We had our app optimized and customized to our store's look and feel. Cannot recommend it enough. Very happy customers here.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

This app is amazing. Compared to other upsell apps, this app is by far the best of the best! The options are so clear and nice for the customers. Easy set-up and amazing customer service!

Store

Zenful

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 1, 2021

This app is fantastic and their custom service is very responsive and timely as well as professional. Great Support.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 29, 2021

App works perfectly -- the nicest looking and best functioning upsell app I found, having tried a few of them. But the best bet is the support! Incredibly responsive -- they built integration with Recharge Subscriptions in about 2 days so now it works perfectly and have made a bunch of CSS tweaks to make it work for me. Thank you!

Using app

Over 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 28, 2021

I used this app cause I heard it was one of the top apps for Upsells. I love it. GREAT support team that instantly (and I mean instantly) responded and helped me with customizing my theme so it converts best. FIVE STARS!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

SUPER FAST CUSTOMER SERVICE. 100% RECOMMEND THIS APP AND THE TEAM BEHIND IT! SMART & FANTASTIC PEOPLE!

Using app

About 4 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

Very pleased with Candy Rack! Its smart automated feature accounts for thousands of dollars in additional revenue each month just by turning it on. When we recently ran into trouble with a conflicting App, Tom's speedy assistance helped us troubleshoot and come up with a simple solution. Thank you Candy Rack!

Using app

Over 3 years

Total reviews

17

Average rating

4.9