Canteen ‑ Deposits and Fees
Collect mandatory fees and deposits in shopify
Rating
4.5
feedback
51
chart
#3,045
All reviews
Rating Breakdown
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March 28, 2025
The app does what you expect in terms of deposit. The support is world class. No matter if day, night or weekend, you get a real human being to help and even dive into your code.
March 26, 2025
Was looking for a simple fee modification app and saw an article about canteen and was delighted at how they handled the technical aspects of our need and their support team, Anupam, was quick and helpful when we had a troubleshooting question. Highly recommend this app.
March 25, 2025
The fee set up is very straightforward and worked effortlessly. Support was very quick to respond to my question and pointed me to a very clear FAQ that addressed several things for me. Very much appreciated.
March 20, 2025
Everything's working great ! Helped us a lot find a way to add a deposit with our products. Would recommend the customer support who designed something on-demand to adapt our needs to their product.
March 19, 2025
Great app for custom fees application We are using it to collect provincial tax, individual for each product variance
Jan. 15, 2025
Responsive customer service, helped us through some early glitches where fees weren't linking correctly. Smooth sailing since then. Linking different deposits/fees for different sized options cannot be done with product variants. You must create independent products and link deposits/fees to each item.
Jan. 14, 2025
Canteen App has solved our problem of automatically applying deposit fees. A Key feature is that it works on Shopify POS and automatically applies the deposit fee when the product is scanned into the register.
Jan. 13, 2025
We are using this app for the last 3 years and it is perfect for what we need. Also, when we had some problems in this time, the support always has given us a quick solution!!! I recommen it 100%
Dec. 13, 2024
App works great and customer service/troubleshooting was friendly and efficient.
Nov. 11, 2024
Nov. 6, 2024
The support team has been so amazing with helping us implement a pretty complicated staff gratuity service fee situation. The app wasn’t working how we needed it to at first but the support team responded immediately with solutions, ideas and even built some of the fees themselves to get it working how we envisioned. Thankful for this super dedicated team that got everything working for us.
Sept. 16, 2024
The app does what it says and the developer is fast to respond with good solutions. Several different ways to use the app to help customers.
Using app
About 1 year
Total reviews
1
Average rating
5.0
Sept. 10, 2024
Great app and super responsive support, everything went smoothly with installing!
Sept. 6, 2024
This app is an absolute game changer for our food business! We are able to add fees for recycling deposits, allowing us to keep track of the amount separate from the actual item cost. The app support is fantastic and very responsive. 10/10 recommend!
Aug. 14, 2024
app doest work correctly, it doesnt work correct with POS
Thank you for taking the time to use our app. As we’ve mentioned in our support interactions, Shopify has certain limitations that prevent us from automatically calculating fees in the POS cart. Currently, the only way Shopify allows us to implement this is through app tiles, and we’ve worked hard to make the process as smooth as possible. We’re always keeping an eye on potential API changes that could further improve the user experience.
May 28, 2024
We love having the Canteen App on our site. Takes away all of the guess work, and has provided a stress-free experience for our customers with no glitches or errors. We are big fans!
April 25, 2024
Overall, I recommend this app to streamline the process of collecting deposits. It makes it simple for staff to click a button and apply the proper deposits, all with minimal work to set up deposits when creating new products. If I could give 4.5 star, I would! The only negatives: 1. Occasionally, the app glitches on the Close button and it confuses new staff. Not sure why the Close button doesn't work, but it hasn't for a while. 2. Wish we could apply negative deposits to refund customers when they return things! This may be a Shopify limitation, so it might not be fair to ding the app for it, but if it were possible to create a button to streamline returns, that would be ideal. Subtracting out returns as discounts isn't preferable for us, but it's how we manage these returns (which creates extra manual work on the back end for accounting purposes).