Canteen ‑ Deposits and Fees

April 18, 2024

It does the job. However I question the value. We do not sell a lot of (cans) so paying $9.99UDS/month = 13.74CDN would be equal to the deposits on 137 cans. If you are using it to pass long the can deposit fee to the customer and segregate it from the cost, it will do this, but it will cost you more at the end if you are selling less than 137cans/ month. I am considering just absorbing the deposit into my costs. It will create savings for the customer and cost me less in the long run.

April 9, 2024

Absolut schlecht. Völlig verbuggte App beim hinzufügen des Pfands werden Random Produkte als Pfand angesehen und hinzugefügt. Die Option % Sätze auf Produkte zu erheben funktioniert auch nicht. Danke und schnell wieder deinstallieren.

March 19, 2024

We had been using this app for a pretty long time. Since our store started getting more and more orders, we had a lot of faulty orders where the fee didn't get applied and we lost quite a sum of money. The support was not so helpful about this - back when we were in direct contact with Jordan from Sasquatch Studio I liked the support better. Today (and probably the past days) our "Add To Cart" Button stopped working - one of our customers has luckily messaged us and let us know about the issue. We found out that a probably recent update in Canteen (some rules.js file) has had an error and our customers couldn't order anymore. That was the last straw for us to uninstall the plugin. I do not recommend this plugin because it is simply not 100% reliable. I will still give it two stars because the support in the past (Jordan) was good.

Oct. 19, 2023

Unreliable, randomly removes selected products from their rulesets costing our company money while their support team tries to figure out what is happening. Slow on POS devices as well, overall happy to be done using this application. App has a lot of potential, but not quite there yet.

Sept. 2, 2023

THIS APP IS GLITCHY JUNK AND DOESN'T WORK! I'm not sure if the others are all fake reviews and I would normally never leave a review, but these guys just lead me on for over a week making excuses about different unexpected production issues multiple days in a row. I waited and still had the same issues. They said I should do a special work around of adding and deleting, then refreshing and adding again all manually, which will not work with many products. Maybe you can mess around with 1 product, but I don't believe it would work consistently even with one product. It would need to be checked daily as I couldn't even get one product to work consistently. I was also lied to multiple times about their "developer/owner" was going to get on my site and look and said he did, but checked the user stats and he didn't. He was on once and said he would make some video of the manual process, but never did because he knew the app doesn't work and couldn't fake a video. They were just trying to lead me on to forget about it and pay their monthly fees. DO NOT be scammed or fooled by these guys. This app is garbage and should be taken off the app store, especially with the deceitful people running it and wasting people's time.

May 31, 2024

We use this to tie environmental fees to products, overall works well. Had a few issues bit support has been great. Without this our site wouldn't work.

July 4, 2023

Canteen is a really user-friendly app. We do have a little issue with the fee, since it's quantity-adjustable on the customer's side. But, Rudy has been helping a lot! Customer service is great. I recommend!

May 30, 2023

We have uninstalled this app. We've had multiple issues with fees not being applied at checkout. Most recently, fee rules have been deleting themselves without explanation. Our biggest issue was poor customer support, they have not fixed the issue or gotten back to us. Now looking into other similar apps...

May 23, 2023

App works just as we need it to and customer service is quick!

May 9, 2023

App works well, easy to understandVery fast and when facing individual issues the support is friendly, fast and helpful!

April 25, 2023

The team at Canteen have helped me enable service fee per order on my store, initially had some issues with my theme and they were very helpful in finding workarounds. The app works great and has an easy to follow settings page. I highly recommend it for anyone looking to add custom fees to their store!

March 30, 2023

Tired this app for our website. I had some trouble with that app working properly on my site. I tried reaching out several times with no luck. I really wanted this app to work, but because of negligence, I just uninstalled it.

March 3, 2023

We love this App. It 100% what we were looking for. It's easy to install and to use. It is very usefull especially in Germany were you need to implement this.

Jan. 26, 2023

Canteen is a helpful app for any company subject to the legal deposit requirement. Especially in Germany we have the problem that deposit values have to be shown separately. Here Canteen helps us with the implementation. In addition, the support is easy to reach, especially via email, and responds to requests.

Jan. 16, 2023

Good plugin, easy to use and very reactive team behind in case of problem! I recommend this plugin for managing deposits

Aug. 22, 2022

Simply great! Solved all our Problems, for very little money! The support is also nice. Please continue the good work!

Aug. 4, 2022

We use the app to charge deposit fees on bottles. It works great. The support team is quick to answer and helped with any questions that we had. Thanks a lot :-)

June 14, 2022

Canteen works great for those in the auto industry who need to add core charges to select products. The app is versatile and allows you to add charges to specific variations on a product page instead of all products. The support team is super responsive and can fix most problems with theme integrations relatively quickly. The new V3 of the app is awesome and eliminates the possibility of customers cheating the system and removing the core from the cart. If Shopify allowed the app to work automatically for draft orders instead of having to manually add in the fees, it would be the absolute perfect core charge app!

June 11, 2022

We needed an app that would allow us to charge container deposit fees in a variety of different formats. We switched from a custom deposit rule that never worked perfectly to Canteen Deposits and Fees and we couldn't be happier. We use a custom Shopify 2.0 theme that caused an installation error, but Sasquatch Studio helped us every step of the way to get the app working correctly. They provided excellent communication and support. We can't thank them enough for their above and beyond customer service. We highly recommend the Canteen - Deposit and Fees app and Sasquatch Studio.

April 21, 2022

As an alcoholic beverage company operating in Canada, this app really helped us clean up our processes - especially once it became automated. The guys at Sasquatch are always ready to help with any issues we've come across.