Canteen ‑ Deposits and Fees
Collect mandatory fees and deposits in shopify
Rating
3.9
feedback
41
chart
#3,045
All reviews
Rating Breakdown
Review RSS Feed
Nov. 11, 2024
Nov. 6, 2024
The support team has been so amazing with helping us implement a pretty complicated staff gratuity service fee situation. The app wasn’t working how we needed it to at first but the support team responded immediately with solutions, ideas and even built some of the fees themselves to get it working how we envisioned. Thankful for this super dedicated team that got everything working for us.
Sept. 16, 2024
The app does what it says and the developer is fast to respond with good solutions. Several different ways to use the app to help customers.
Using app
About 1 year
Total reviews
1
Average rating
5.0
Sept. 10, 2024
Great app and super responsive support, everything went smoothly with installing!
Sept. 6, 2024
This app is an absolute game changer for our food business! We are able to add fees for recycling deposits, allowing us to keep track of the amount separate from the actual item cost. The app support is fantastic and very responsive. 10/10 recommend!
Aug. 14, 2024
app doest work correctly, it doesnt work correct with POS
Thank you for taking the time to use our app. As we’ve mentioned in our support interactions, Shopify has certain limitations that prevent us from automatically calculating fees in the POS cart. Currently, the only way Shopify allows us to implement this is through app tiles, and we’ve worked hard to make the process as smooth as possible. We’re always keeping an eye on potential API changes that could further improve the user experience.
May 28, 2024
We love having the Canteen App on our site. Takes away all of the guess work, and has provided a stress-free experience for our customers with no glitches or errors. We are big fans!
April 25, 2024
Overall, I recommend this app to streamline the process of collecting deposits. It makes it simple for staff to click a button and apply the proper deposits, all with minimal work to set up deposits when creating new products. If I could give 4.5 star, I would! The only negatives: 1. Occasionally, the app glitches on the Close button and it confuses new staff. Not sure why the Close button doesn't work, but it hasn't for a while. 2. Wish we could apply negative deposits to refund customers when they return things! This may be a Shopify limitation, so it might not be fair to ding the app for it, but if it were possible to create a button to streamline returns, that would be ideal. Subtracting out returns as discounts isn't preferable for us, but it's how we manage these returns (which creates extra manual work on the back end for accounting purposes).
April 18, 2024
It does the job. However I question the value. We do not sell a lot of (cans) so paying $9.99UDS/month = 13.74CDN would be equal to the deposits on 137 cans. If you are using it to pass long the can deposit fee to the customer and segregate it from the cost, it will do this, but it will cost you more at the end if you are selling less than 137cans/ month. I am considering just absorbing the deposit into my costs. It will create savings for the customer and cost me less in the long run.
April 9, 2024
Absolut schlecht. Völlig verbuggte App beim hinzufügen des Pfands werden Random Produkte als Pfand angesehen und hinzugefügt. Die Option % Sätze auf Produkte zu erheben funktioniert auch nicht. Danke und schnell wieder deinstallieren.
Hi, Sorry to hear of your experience. I checked and we do not have any tickets or reach out from you. We are happy to support your store setup (theme and app mix). We would appreciate the opportunity to take a look before seeing a review like this. Please reach out [email protected].
March 19, 2024
We had been using this app for a pretty long time. Since our store started getting more and more orders, we had a lot of faulty orders where the fee didn't get applied and we lost quite a sum of money. The support was not so helpful about this - back when we were in direct contact with Jordan from Sasquatch Studio I liked the support better. Today (and probably the past days) our "Add To Cart" Button stopped working - one of our customers has luckily messaged us and let us know about the issue. We found out that a probably recent update in Canteen (some rules.js file) has had an error and our customers couldn't order anymore. That was the last straw for us to uninstall the plugin. I do not recommend this plugin because it is simply not 100% reliable. I will still give it two stars because the support in the past (Jordan) was good.
Hi, I have tried reaching out a number of times but have not heard back. Happy to discuss your setup further. Each store can be unique with apps and themes. Please feel free to connect with me [email protected]
Oct. 19, 2023
Unreliable, randomly removes selected products from their rulesets costing our company money while their support team tries to figure out what is happening. Slow on POS devices as well, overall happy to be done using this application. App has a lot of potential, but not quite there yet.
Hi, We have reached out countless times and haven't heard back. Please feel free to connect with me [email protected]
Sept. 2, 2023
THIS APP IS GLITCHY JUNK AND DOESN'T WORK! I'm not sure if the others are all fake reviews and I would normally never leave a review, but these guys just lead me on for over a week making excuses about different unexpected production issues multiple days in a row. I waited and still had the same issues. They said I should do a special work around of adding and deleting, then refreshing and adding again all manually, which will not work with many products. Maybe you can mess around with 1 product, but I don't believe it would work consistently even with one product. It would need to be checked daily as I couldn't even get one product to work consistently. I was also lied to multiple times about their "developer/owner" was going to get on my site and look and said he did, but checked the user stats and he didn't. He was on once and said he would make some video of the manual process, but never did because he knew the app doesn't work and couldn't fake a video. They were just trying to lead me on to forget about it and pay their monthly fees. DO NOT be scammed or fooled by these guys. This app is garbage and should be taken off the app store, especially with the deceitful people running it and wasting people's time.
May 31, 2024
We use this to tie environmental fees to products, overall works well. Had a few issues bit support has been great. Without this our site wouldn't work.
July 4, 2023
Canteen is a really user-friendly app. We do have a little issue with the fee, since it's quantity-adjustable on the customer's side. But, Rudy has been helping a lot! Customer service is great. I recommend!
May 30, 2023
We have uninstalled this app. We've had multiple issues with fees not being applied at checkout. Most recently, fee rules have been deleting themselves without explanation. Our biggest issue was poor customer support, they have not fixed the issue or gotten back to us. Now looking into other similar apps...
May 9, 2023
App works well, easy to understandVery fast and when facing individual issues the support is friendly, fast and helpful!