Releasit COD Fee & OTP Verify
Releasit Cash On Delivery - All-in-one COD solution
Rating
4.8
feedback
581
chart
#16
All reviews
Review RSS Feed
Nov. 25, 2025
The app is not reliable and their support is absolutely not willing to help especially Vianny. We showed them clearly with video recording that many clients are not able to complete orders with COD and the support replies back that its working for them and left it there. No intention to help figure out why it doesn't work. When my shopify developer is testing the COD it works for him but for us in the UAE on both android and iphone and also for customers, when selecting COD, the card details doesn't disappear. I've reached out to support multiple times and same story everything. Good potential app but bad support.
June 24, 2025
This app is not compatible with multi-currency/multi-locale stores. It fails to convert the currency for orders, always billing in the store's default currency. This results in invoices that are void and cannot be processed by our accounting team. We had to cancel COD orders and manually place them again which disrupted our workflow significantly. The minimum order value for COD doesn't function correctly due to currency issues. If the store where COD is enabled uses a different currency than the store's default, the feature doesn't work. This defeats the purpose of using this app for multi-currency stores. We had to uninstall the app and will maintain a 1-star rating until a solution is provided.
Hello there, My name is Mehmed, and I’m the Tech Support App Lead at Releasit. First of all, I want to sincerely apologize for the difficulties you experienced with multi-currency and multi-locale orders. I fully understand how serious these issues are, especially when they affect your accounting workflow, order processing, and overall store operations. You should never have to deal with void invoices or manually recreate orders because of app limitations, and I’m truly sorry this caused such disruption. Regarding the currency conversion issue, you are correct that certain limitations can occur depending on how Shopify handles multi-currency data. In some setups, especially when the payment method and storefront currency differ from the store’s base currency, Shopify does not always provide consistent currency information to apps. This can lead to the app receiving only the default store currency, which unfortunately affects features like invoice generation and minimum order value validation. That being said, this is still our responsibility to address, and we are actively working on improving compatibility with multi-currency environments. Your feedback is extremely valuable here, and I appreciate you taking the time to explain the exact impact it had on your workflow. It helps us prioritize these improvements and understand the real-world consequences for merchants. I am very sorry that this led you to uninstall the app and leave a 1-star rating. I completely understand your decision, and I hope you will give us another chance once we implement a proper solution. As soon as we have full multi-currency support ready, I will be more than happy to personally notify you. If you are open to it, feel free to reach out via email or chat so we can keep you updated on the progress or discuss any temporary workarounds that might help in the meantime. Thank you once again for your honest feedback — it truly helps us improve. Kind regards, Mehmed Tech Support App Lead Releasit
Dec. 18, 2024
FAKE APP SUPPORT TEAM IS ALSO WORST SUPPORT TEAM MESS UP ALL SETTING OF SHOPIFY STORE EVEN ALL RESTRICTIONS TERMS ARE NOT WORKING OVERALL FAKE APP N FAKE SUPPORT TEAM
Sept. 21, 2024
sir plz hum koi service nhi liye aapse aap kaise payemnt cut kr liye plz refund payment plz sir
July 25, 2024
Deleted after 2 months. Worked great to start. Just using the free plan to limit the COD on one product. Once we hit the max limit for the monthly plan the month never reset and never worked again. I sent multiple messages to support and never heard back from anyone. Not sure if this has been shut down as I never talked with anyone, too bad. I really like the app while it worked.
We apologize for the experience you had. What you described should not be possible. If you reach the limit, the month should reset, and our support team is available 24/7 to help. If you use the live chat feature, our support team can resolve any issues in just a few seconds. Please consider revising your review and giving us another chance. We truly appreciate your feedback and want to ensure you have the best experience possible.
May 13, 2024
So an embarrassing experience with the support every time. So a buggy app and every time something doesn't work properly. I paid a lot of money on the trash with these guys...
I sincerely apologize for the negative experiences you've had with our support and the issues you've encountered with our app. We strive to provide the best service and products to our customers, and it’s clear that we fell short in your case. We take your feedback very seriously and are committed to improving our support and app functionality. Your experience is not what we aim for, and we understand how frustrating it must have been. I would appreciate the opportunity to make things right. Please contact me directly at [email protected] so we can address your concerns promptly and find a resolution that meets your expectations. Thank you for bringing this to our attention and for your patience.
April 28, 2024
this app is horrible, once you click a language for the app you cant change it so be carful, also the app dosnt work. I added a comission but it still donst appear on my store.
I apologize for the inconvenience and frustration you have experienced with our app. We understand how important it is to have a smooth and flexible user experience. I am pleased to inform you that we have recently added new features to our dashboard page, including the ability to change the app's language easily. This enhancement is part of our ongoing effort to improve our app based on valuable feedback from users like you. Regarding the commission issue, we have thoroughly tested the functionality, and it should be working perfectly. If the commission still does not appear on your store, please contact our support team directly at [email protected], and we will assist you immediately to resolve the issue. We appreciate your feedback and patience as we strive to make our app better for all users.
April 16, 2024
No reply from Releasit Cash On Delivery team. I am uninstalling it.
I apologize for the lack of response from our Releasit Cash On Delivery team. We deeply regret any frustration and inconvenience this has caused you. Your feedback is very important to us, and we are committed to improving our communication and support processes. Please give us another chance to address your concerns and assist you promptly. If you would be willing to reinstall the app, please contact me directly at [email protected], and I will ensure that your issues are resolved as quickly as possible. Thank you for your understanding and patience.
Jan. 30, 2024
I tried this app for the "Hide COD payment option" but it didn't work.
Hello there I am sorry you had issues with this option, I see that you did not contact us to ask for help, the "Hide COD payment option" works, so if you have issues in your store you can contact us from the app 24/7 and we will check if your configuration is correct, we would be happy to help you! Thank you Marco from Releasit