Channable: Product Data Feeds
Channable:
Rating
4.4
feedback
57
chart
#600
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March 24, 2022
***UPDATE*** Channable's Tech Support reacted within hours and clarified in a DM, that the Hourly Update module is part of the Order Sync add-on module. That level of clarification I have not been able to distill from their page unfortunately and wasn't able to discover in the test account. In consequence I've updated the rating and added another star. ********************************************************************************** Having compared all relevant feed management tools in test account mode my feedback to Channable was first off ambivalent, however improved after their Tech Support clarified on important aspects. Channable offers a broad range of connections and the interface is quite intuitive, though a bit heavy. But everyone looking for this topic should be able to manage the level of complexity. Tested it and it took me less than 30 minutes to get a basic feed of ca. 300 product up and running. I have not activated any channel (test mode ends at that point), but if it is as easy as the above, time to market should be short. Please bear in mind you have to setup accounts and commercial agreements with any marketplace and price comparison sites you want to connect. That brings me to the pricing model, that offers different modules for different company sizes. I am looking at it with the eyes of a small shop that wants to scale distribution via marketplaces and comparison sites so for us "Small Business" and "Medium Business" would be relevant. In the smallest package with your website (1 language) and 500 products you're getting 3 connections to above mentioned third parties for 29€/M so ca. 350€/Y. The next (likely better) tier for small shops in growth hacking mode would be the Medium for 49€/M (588€/Y) allowing you to add 2 projects (so 1 shop in 2 languages or 2 shops in 1 language) with 6 channels. Fixed and transactional costs of third party channels e.g. Amazon would come on top depending on channel you want to connect. The packages include a one way product feed to the channels meaning your product information incl. price and stock levels are being sent to channels, however once an order is made this is not being fed back via an API to your system so orders won't bei integrated automatically, hence stock levels won't change. That is an Add-on called Order-Sync 49€/M (588€/Y), which you probably would want, as otherwise you would have to handle incoming orders from 3-6 channels (beyond 2 it's already a pain in peak season). So fair enough you've learned that you will probably pay something like 78-98 €/M or 936-1176 €/Y (not including fixed fees of third parties) to be in the channel management game, which is pretty much in the range of what you pay everywhere. What they don't tell you clearly enough on their page is, that will get an "Hourly update" of the feed included at that price level. An Addon that you normally have to pay for as the "free" alternative is only daily, which obviously is not an option at all. Imagine your stock levels being pushed to 6 channels/marketplaces are only updated once a day. So book your "Order Sync" module and you're fine! To sum up good tool with great functionalities and good value for money. For very small businesses I would rank Channable still a 3 out of 5 as I think the blank "Starter Package" is not alleviating the pains Small Business owners a going through.
March 23, 2022
Great Support and perfect for scalable Feeds. Using it for Google Feeds, Marketplaces as well as regular CSV.
March 23, 2022
"Just be careful you will be blocked for no reason if they are frustrated and you will loose all your work and effort without any reason." Do not even try to use this one! You are not going to be helped at all! I tried to get help for months! They gave another excuse for not helping me everytime. I was really lost after paying for moths even the supervisor instead of helping us, he blocked our account! You will be just blocked and all your work will be gone! Better to choose and use other feed management tools! One of the guy's called me without telling me (because he could not tell the reason why) he will block our account. There is not any policy that give them the rights to block our account because of frustrations! We spent hours or work and all RUINED!
We're very sorry to hear you've had such an experience with us. It's a shame that despite all the effort that was placed from both parties, you still felt frustrated with our customer service. We have provided all the support that was needed for you to get started with our self-service tool and we did not receive replies to our e-mails where we asked if we could be of any further help. Recently you started using our tool again and you were personally disrespectful towards our employees. Since we do not tolerate this kind of behaviour, we decided to inform you that your account would be blocked. After a call where you yourself agreed that this was unacceptable and you admitted that this blocking was understandable, it is surprising to read such a review. Regards, Channable Team
March 15, 2022
Great app and customer service. It's a self-service app and you need to do some manual work for the integrations, but once you get everything set up it's easy to control. Good value for the price of subscription, definitely recommended!
March 13, 2022
I tried to set this app up to sync my orders with different marketplaces, mainly idealo. In order to actually do the sync for orders you need to pay first, which I did and it just didn't work. Apparently channable has not upgraded their API with Idealo (according to Idealo they refuse to..?). Their support is super slow, takes around 3 days to get a reply, asked for my money back, never got a reply.
Jan. 5, 2022
Channable unterstützt alle für uns relevanten Marktplätze und lässt uns unsere Produkte individuell für jeden Kanal ausrichten. Die Ersteinrichtung und das tägliche Arbeiten ist sehr einfach und erleichtert das Tagesgeschäft für unseren Online-shop www.floordirekt.com enorm.
Sept. 6, 2021
Had a (user) issue with EAN codes linking between bol.com and Shopify. Sen an email describing the issue and asking for assistance. After explaining my problem more in-depth, the issue was solved within 24hours. Thanks very much for the good support. I was previously using DFW and switched to Channable and the integrations are pretty seamless, quite user friendly and simple to use.
Aug. 13, 2021
This app gives me perfect control over the product data that I send to other places, like Facebook, Pinterest and Google Shopping. I have a custom setup in my store because I sell products in fractional quantities, which means the prices and quantities need to be converted before a customer sees them. Most apps don't account for this, but with Channable I can easily make all kinds of adjustments to my product data before sending it to other platforms, without it affecting the product data within Shopify. I love it, and would therefore very much recommend this app.
Aug. 12, 2021
One of the worst customer support I have ever experienced. I asked them more than 10 questions about integrations, only 2 replies I have got back. Their articles and courses don't cover all the situations. So if you will have questions or problems with this app don't expect to get help from them.
Hello Jeans4you.shop, Channable is sorry to hear this is the experience you have had and will try to address the issues here. It is true that you sent many emails asking about basic set-up questions that some users face. We responded to your multiple requests in a few compiled emails providing answers and links to all questions asked. Second, we are sorry to hear that our help center, blogs, emails, learning hub, and support team were not up to your expectations. We see that your account is now up and running, but if you have any further questions please feel free to reach out or use any of our support materials provided and we will respond as quickly as possible. Kind regards, The Channable team.
June 12, 2021
App is a bit of an interesting piece to work with. setting up the rules is fun, but the end result was for me not impressive. Was unable to successfully connect to Amazon API. The feeds also linking my Google /Bing Ads accounts were not synchronizing with the merchant accounts properly. it was a bit of a headache. and then the bills were coming. Summary, It did not work for me, maybe it would for you the reader. I have found a more seamless approach.
June 8, 2021
We've had a great experience working with Channable, specifically Ohudy, as he has helped to organize our data feed. Their support is responsive, timely, and thorough in their efforts to align with best practices and our business needs. Overall, great experience and look forward to continuing to work with them!
April 30, 2021
We use this App to update all our Marketplaces feeds. The support team have been assisting us since day 1. Whenever we had any query they helped us thoroughly. 100% recommended: we will keep working with Channable in the future. Special mention to Clara and Paula from Support Team Spain.
March 11, 2021
Been using Channable for a while now and it has been a real life-saver! We hassled with manual product feeds for years before using this Product feed Management Tool. I used to spend upwards of 20 hours a month manually managing my product feeds and our B2B and B2C marketplaces. This got cut down to about half an hour a week, which is a significant savings of time in my book! Whilst Channable is a self-service tool, its technology is very intuitive, and the Technical Support staff are knowledgable, professional, and efficient. Part of their service is a free first set-up where they set up one product feed for us, and afterwards explain exactly what they did, and how I can set up my own feeds from then onwards. This was incredibly valuable! Together with their educational platform (called Channacademy) Channable really set us up for success in our multi-channel marketing activities. I would definitely recommend it!
March 3, 2021
Terrible customer service, dodgy invoices and way overpriced. I would not recommend this to anyone I am friendly with.
Feb. 10, 2021
We tried this app for Spartoo channel. Channable Spartoo template was not valid, so was not able to use it. Couldn't get support from Channable. Support said they are not able to change the template. But it was not working. So had to pay 2 months of fee, no refund, not happy.
Dec. 3, 2020
Great App - we are using it to create feeds for Instagram Shopping, Pepperjam, and Google Shopping. Their friendly, fast, and knowledgeable customer service team helped us get things set up and is readily available whenever we need support. Would definitely recommend it.
Nov. 18, 2020
Excellent customerservice ! The team at Channable is always willing to help us out and are giving us great support and feedback,
Aug. 19, 2020
Their customer service is absolutely amazing. I have never received such amazing service from an app! The feeds are killer too!
Aug. 14, 2020
Great app, use it to connect to Amazon, great support team to get me started and answer the questions I had along the way. Works quick and without issues
June 26, 2020
Great app, super easy to set up and use. Finally, one app to sell everywhere. I like the Instagram integration by Shopify, but you can't change many things there, and I had to spend hours excluding products kinda manually. With Channable it took me 2 TWO clicks! Why haven't I use it before?? And Support is great too! I had a problem with the price format for GoogleShopping and support replied to me in a few hours, plus offered to help me set up my first channel. Never seen such efficiency before!