Chargeback AI ‑ ChargePay
Dispute Chargebacks on Autopilot - Chargeback platform with AI
Rating
4.9
feedback
14
chart
#3,732
All reviews
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Feb. 12, 2026
We recently implemented Chargepay to help with our chargebacks and we couldn't be happier. Their success rate has been great! Would highly recommend for anyone who needs help saving time filing chargeback responses.
Feb. 10, 2026
After 3 weeks of research, multiple phone calls of auditing all of the "chargeback services / RDR services, etc" - we are so glad we realized that Chargeback AI is the best option (and most state of the art) option for Shopify stores. The highest level of automation, the highest level of Shopify integration, speedy onboarding, and an extremely high level of attention to detail and customer care. We will be a long time customer and refer all of our network to be onboarded. Amazing solution. Saved our operation !
Feb. 9, 2026
Great Company, A+++....THEY CARE....Really NO BS. Great Communication and they are on top of it.....They may be one of the best apps to add to your network on Shopify. If you despise criminals and fraudsters, Chargeback AI is who you want on your team 100%. - [email protected]
Thanks so much for your feedback, Jacques! We’re really glad the team’s communication and support have stood out for you — that’s exactly what we aim for. If you ever need anything else, just let us know.
Dec. 16, 2025
Highly recommended for serious Shopify stores I recently had a call directly with EL Mehdi, the CEO, and that alone says a lot about this app. The level of personal involvement and understanding of our business was outstanding. No generic pitch — EL Mehdi immediately understood our setup and offered very tailored, practical solutions. The app itself is extremely powerful: • Early dispute detection via Visa & Mastercard alerts helps prevent chargebacks before they escalate. • AI-driven dispute management based on fulfillment data, fraud signals, and customer communication. • Very cost-efficient compared to competitors charging up to 25% per dispute — this solution is significantly cheaper and pays for itself instantly . • Huge reduction in operational effort, allowing our team to focus on customer support instead of manual dispute handling. Support is exceptional and truly hands-on. Being able to speak directly with the CEO, get fast feedback, and discuss custom solutions is rare — and extremely valuable. If you’re running a store with meaningful revenue and chargebacks are a real topic for you, this app is a no-brainer.
Thank you for the thoughtful review! We’re happy to hear ChargePay has helped streamline your dispute process and that early detection and support have made a difference. We appreciate you recommending us to other serious stores!
Nov. 22, 2025
Best combination and usage of AI to provide most accurate information to fight CB by generating everything on automode - it is insane, saving so much time!
Thank you for the thoughtful review! We’re happy to hear ChargePay has helped streamline your dispute process and that early detection and support have made a difference. We appreciate you recommending us to other serious stores!
Oct. 19, 2025
Excellent app, and support is excellent! highly recommended for anyone having issues with lost revenue on chargeback . they will hold your hand until you get it thru .. 5 stars .
Oct. 14, 2025
We’ve had an excellent experience with this app. From a technology standpoint, it’s reliable, intuitive, and integrates seamlessly into our workflow. What really sets it apart is the team behind it. They are consistently responsive, collaborative, and proactive in helping us optimize how we use the platform. It’s rare to find a partner that combines technical strength with this level of service. Highly recommended.
We appreciate your review! It’s great to know the integration and support have worked well for your workflow. Thanks for sharing your experience — we’re here if you need anything else.
Sept. 25, 2025
Hello, I am the CEO of J. Peterman. We use this service and it is excellent, from the actual technology's functionality to their teams' responsive service level to our teams' questions, etc. Rare combination. Highly recommend.
Thank you for the high praise! We’re glad our team could support you effectively and that the app is working well for your store. Your recommendation means a lot.
Nov. 15, 2024
Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den
Oct. 30, 2024
Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.
Thank you for your honest feedback. We’re sorry to hear the experience didn’t meet your expectations. We take issues like dispute handling and support seriously — if you’re open to it, please contact our team so we can review your case in detail and improve the experience going forward.
Aug. 24, 2024
I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.
July 11, 2024
We have been having issues with some friendly Fraud, Tolga and his team are getting us into the right direction, i have had loses before but not anymore while working hand on hand with Chargepay team