ChargePay Dispute Chargebacks

Nov. 15, 2024

Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den

Oct. 30, 2024

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

Sept. 7, 2024

Great app

Aug. 27, 2024

The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!

Aug. 25, 2024

Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.

Aug. 24, 2024

I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.

Aug. 24, 2024

Installed because our customer support team keeps being overloaded. We primarily use the AI dm feature for Instagram, and the AI looks up people's order infors just from a screenshot of a thankyou page it's so useful would recommend.

Aug. 23, 2024

Struggling with chargebacks? Chargepay is the answer. Togla and his team are the best in the business.

Sept. 4, 2024

Chargepay has turned my chargeback nightmares into manageable tasks. I can't thank their team enough.

Sept. 4, 2024

If you're tired of losing money to chargebacks, Chargepay is the solution you need. Their team is fantastic at resolving issues.

Aug. 22, 2024

Since using chargepay, my chargeback rate has decreased significantly. The support from Tolga and his team is invaluable.

Aug. 21, 2024

Friendly fraud was eating into my profits until I started using Chargepay. Now, Tolga's help, I'm back on track.

Sept. 5, 2024

The Chargepay team, especially Togla, has been incredibly helpful. I no longer fear chargebacks, thanks to their expert advice.

Aug. 21, 2024

Chargepay is a game-changer for dropshippers facing chargeback issues. The support from their team is top-notch.

Aug. 19, 2024

The onboarding process with Chargepay was eye-opening. I've learned so much and am already winning chargebacks.

Aug. 18, 2024

Chargepay has transformed how I handle chargebacks. Thanks to their guidance, I no longer lose money to fraudulent claims.

Aug. 18, 2024

If you're dealing with chargebacks as a dropshipper, Chargepay is a must-have. The expert support from Tolga and his team makes all the difference.

Aug. 18, 2024

Tolga and the Chargepay team have been a lifesaver in dealing with friendly fraud. I used suffer losses, but not anymore.

Aug. 17, 2024

This app is just what I needed. Short learning curve and now chargebacks aren't an issue. Thanks, Chargepay!

Aug. 16, 2024

At first, I was skeptical, but Chargepay proved its worth. Efficient chargeback management and stellar team support.