HeiChat: ChatGPT Sales Chatbot
a ChatGPT Sales Bot for Shopify Merchant
Rating
4.9
feedback
81
chart
#1,281
All reviews
Rating Breakdown
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March 31, 2025
Have been using it for two weeks and it's working so well. Highly recommended.
March 13, 2025
Sehr gute App! Leicht einzurichten und leicht zu verstehen. Unsere Kunden nutzen den ChatBot seit Tag 1 und der ChatBot geht gut mit den Anfragen um.
March 27, 2025
Updated Review: I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced. I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience. Big thanks to the team — and especially to Alex for the detailed and attentive support! Former review: Giving one star because it is imposible to locate a way to contact with customer service. You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…
Hi Mr Resin: I am Dave, team leader of HeiChat, you can contact us using our official email and we will sure replies. Our official whatsapp:+12133767565, our email heicarbook@gmail.com. Normally we will reply within 24 hours and I am looking forward to hear from you.
March 12, 2025
For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.
March 8, 2025
Since installing Heichat, my customer service work has changed. I now only spend 5 minutes a day monitoring the chatbot's conversations with customers, and each chat is meticulously tagged, allowing me to focus only on the parts that matter to me. Recently, their AI can also automatically analyze tickets, which is great.
March 7, 2025
This app is truly amazing! Not only is the quality of the responses from the start exceptionally high, but the customer service is next level. Dave are quick to reply and efficient at fixing issues or adding suggested features. Sincerely, it’s one of the best apps we've tried in the Shopify App Store and we’ve tested a lot!
March 3, 2025
This is one of the best real AI chatbots I have found. Multiple AI model options and a very simple approach to training the models on your products, your store, and even the ability to easily add other documents to build out the knowledge base. Want to also offer live help or even just escalations? They have that too. Their service is also top notch. Quick to respond and they can really help you work through any issues.
Feb. 28, 2025
Abbiamo iniziato a usare HeiChat per il nostro shop online per migliorare il supporto clienti. L’installazione è stata semplice e l’integrazione immediata. La chat risponde alle domande più frequenti in maniera pertinente, riducendo il carico sul team - Assolutamente consigliato!
Feb. 23, 2025
Una excelente app para gestionar consultas en el chat y aumentar conversiones. Es intuitiva y fácil de usar desde el inicio, y con una pequeña configuración adicional de tus productos, funciona a la perfección. ¡Totalmente recomendada!
Jan. 25, 2025
Customer service has been quick and resolved any issues that I have had. I havent had it long enough to see any pay off but right now I am running the free version and the features are amazing. Compares to apps that cost $50 a month! Would recommend to anyone who wants a ChatGPT4 bot on the site. Once you feed it the right info to inform it of your products it does an amazing job answering questions with logic even though you never specify the answer to that specific question. Love it!
Jan. 19, 2025
This app is so far the best AI chat app I ever tried on Shopify. I think it resolved 70% of our customer inquiries. The manual input knowledge base helps to improve the other 30% for future inquiries. Highly recommended if you are running a small shop like me to save lots of time dealing with customers for similar Q&A.
Jan. 15, 2025
An outstandingly efficient and enjoyable service! HeyChat is simply amazing. Not only is the solution extremely efficient, but it’s also incredibly easy to set up. Within just a few simple steps, everything is up and running seamlessly, delivering impressive results! What I loved most is how exciting the process is: every feature is thoughtfully designed to enhance user experience, and it’s genuinely enjoyable to see my automated interactions with customers evolve. A special shoutout to their super responsive and 100% solution-oriented customer support: they’re quick to reply, incredibly clear, and genuinely focused on finding the best solutions. This service truly deserves a 5-star rating. I highly recommend HeyChat to any Shopify merchant looking to boost customer engagement, save time, and stay ahead of the curve.
Dec. 27, 2024
I have tried other Chatbot app (also powered by ChatGPT 4) for some time. Was not very happy about the old chatbot app, so I decided to switch to HeiChat. Good thing about HeiChat is that they have 3-day free trial. Therefore, I can tried to play around. The setup is easy. I was also quite happy about the way HeiChat is presented in the website. I've just used this app for less than 2 weeks, but quite satisfied with the answers and tones the chatbot provided. Support Dave is very helpful too. I will continue to use this app, and recommend to anyone who is seeking for AI-powered bot.
Dec. 26, 2024
I've been using the ChatGPT app for a while and wanted to share my experience. Unlike most auto-answer apps, ChatGPT actually learns about my shop's products, style, and industry, providing responses tailored to my business. This is especially helpful for international customers dealing with time differences. I even uploaded my blogs to train it, and it now answers customer questions by referencing my blog content—explaining how the products work directly from my materials. Overall, it's a fantastic tool to enhance sales and support when I'm not available!
Dec. 21, 2024
We deal directly with the owner, who listens carefully to customer concerns. The only issue for now is that the app is currently only functional in our primary market – it’s not yet available in other markets (countries). We're hopeful this can be addressed by February/March 2025. For this reason, we're giving a provisional 4-star rating, which we’ll gladly adjust once the expansion is in place.
Dec. 18, 2024
Highly recommend HeyChat! Amazing customer support and agility for our needs!
Dec. 10, 2024
Really love the app it integrates smoothly with my site and the customization is beyond amazing. Hopefully my store will get the WhatsApp integration someday. Other than that it’s a really nice definitely recommend
Dec. 10, 2024
Terrific so far. Very happy with HeiChat and the simplicity of installation
Dec. 9, 2024
Après une heure d'utilisation, cela semble plutôt bien. À mon avis, personnaliser le robot est très pratique. J'ai testé la fonction de suivi des colis, elle est très utile. Enfin, il peut même définir les horaires de présence en ligne, lorsque je ne suis pas en ligne, l'IA intervient, et lorsque je suis en ligne, j'observe l'IA répondre et j'interviens au moment opportun.